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General Overview of the Center for Women and Development


CHAPTER II

CURRENT STATUS OF HUMAN RESOURCE DEVELOPMENT AT THE CENTER FOR WOMEN AND DEVELOPMENT

2.1. General overview of the Center for Women and Development

2.1.1. Formation and development process

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The Center for Women and Development was established under Decision No. 220/Đ-ĐCT dated July 1, 2002 of the Presidium of the Vietnam Women's Union. The Center for Women and Development began construction in 2002 and began operating in 2007.

After more than 10 years of operation, the Center has been honored to serve the National Women's Congress, conferences and seminars at domestic and international levels such as Hanoi 1000 years of Thang Long, Buddha's Birthday, Conference of ASEAN Women's Organizations (ACWO), Conference of International Scientists, Kovaleskaia Award Ceremony; Women's Forum for Peace and Development; Vietnam - Korea Women's Forum, Vietnam Women's Intellectuals Congress, Asia - Pacific Women Scientists Network Conference (APNN)... In addition, the Center effectively operates 02 Peace Houses (NNBY): NNBY for women who have suffered domestic violence and NNBY for women who have returned from trafficking, Counseling rooms for women, counseling rooms for students located in schools, Peace Shops and Peace Coffee.

Photo: Logo and image of Center for Women and Development


2.1.2. Functions, tasks and organizational structure of the center

2.1.2.1 Functions and tasks

The Center for Women and Development is under the Central Committee of the Vietnam Women's Union, established on July 1, 2002 under Decision No. 220/Đ-ĐCT dated July 1, 2002 of the Presidium of the Vietnam Women's Union. The Center's function is to carry out political and social activities under the direction of the Presidium of the Central Committee of the Union to support the comprehensive development of Vietnamese women, and at the same time provide auxiliary services to maximize revenue (accommodation, conferences, seminars, restaurants, health care, etc.) to support political and social activities; ensure the operation of the apparatus, maintain, invest in facilities and other expenses of the Center.

According to the decision of the Presidium, the Center has the following tasks:

Carry out political and social tasks: Organize training courses, training, conferences, seminars to share information and experience... to improve knowledge, capacity and qualifications of women, especially disadvantaged women. Organize information activities, counseling, career guidance, vocational training, job introduction for women and support women's organizations. Organize legal advice, policies, marriage and family, gender equality, life skills, health care, beauty... for women and other subjects. Serve meetings, conferences, seminars, meetings, awarding of prizes, medals... of the Association and units in need. Organize events, communication activities, culture, arts, education, exchange... Organize communication and documentation activities. Organize child-rearing classes to support women and families.

- Take advantage of facilities to provide services to maximize revenue and support the activities of the Central Association and the Center: Provide accommodation services for individuals, agencies, and organizations at home and abroad according to demand. Provide food and beverage services for guests staying, attending conferences, seminars, weddings, meetings, etc. Rent conference rooms, seminars, offices, etc. Provide tourism, sports, health care, beauty, and aesthetic services. Provide services to support organizational development. Provide information and communication services; display, product introduction and sales services; advertising services; parking fee collection services; laundry services, cleaning of textile products and other services according to the provisions of law.

The Center is a public service unit operating under an autonomous mechanism, self-responsible for performing tasks, organizing apparatus, staffing and finance according to Decree No.


16/2015/ND-CP dated February 14, 2015 of the Prime Minister stipulating the autonomy mechanism of public service units; Decree 141/2016/ND-CP dated October 10, 2016 of the Government stipulating the autonomy mechanism of public service units in the economic and other service sectors; Circular 145/2017/TT-BTC dated December 29, 2017 of the Ministry of Finance guiding the financial mechanism of public service units according to Decree 141/2016/ND-CP dated October 10, 2016 of the Government stipulating the autonomy mechanism of public service units in the economic and other service sectors. Classification: As an economic and other service sector unit; self-insurance of 100% of regular operating costs.

2.1.2.2 Organizational structure

Center for Women and Development is located at 20 Thuy Khue - Tay Ho - Hanoi: including Board of Directors, 12 departments/teams, 01 Center, 01 Peace House and 01 Violence House

- Board of Directors: 01 Director and 04 Deputy Directors are assigned to be in charge of areas within the functions and tasks of the Center (01 Deputy Director in charge of social affairs, 01 Deputy Director in charge of administration - facilities; 01 Deputy Director in charge of service activities; 01 Deputy Director of the PNPT Center concurrently Director of the Can Tho Center).

The total number of staff and employees of the Center is currently 142 people.

The Center has 2 areas of activity: business activities and social activities, in which business activities are divided into 2 blocks: Office block and Service block, specifically as follows:

- Business activities;

+ Office Block: Organization - Administration Department; Planning - Business Department; Accounting Department. Training Department;

+ Service block: Technical - Management Department; Reception Team; Housekeeping Team, Cleaning Team, Laundry Team; Restaurant Team; Kitchen Team; Conference Hall Team.

- Social activities: Consulting and Development Support Department; Training Department, Information and Counseling Center for Women, Peace House, Violence House.

In addition, the Center has 02 affiliated units, including:

Do Son Nursing Home is located in Van Huong Ward, Do Son District, Hai Phong City. Currently, there is only 01 Deputy Director of the Guesthouse (concurrently) and staff, no affiliated departments. The main activities are renting premises and providing accommodation services.


Board of Directors

Business activities

Social activities

Women's Counseling and Support Department

Office Block

Service block

Sales Department

Reception Team

Training Department

Accounting Department

Housekeeping – laundry cleaning

Center for Information Technology and Communications

Peaceful home

Organizational Administration Department

Kitchen Team

Management Engineering Department

Restaurant Team

House of violence

President of the Association

The Center for the Development of Women in the Mekong Delta is located at No. 9, A6 Street, Area 11, Hung Phu Ward, Cai Rang District, Can Tho City (hereinafter referred to as Can Tho Center), merged into a unit under the Center for Women and Development from June 1, 2017 according to Decision No. 196/D-DCT dated May 29, 2017 of the Presidium of the Central Committee of the Vietnam Women's Union. Up to now, Can Tho Center has completed the construction of the project which is in the process of trial operation, handover and putting into use; developing an operational strategy. Currently, the Center's apparatus has 01 Deputy Director and 14 employees, and has not yet formed a affiliated department.


Diagram 2.1. Organizational structure of the Center for Women and Development



Department of business operations

Reception Team

Function

The reception is the face of the hotel, creating a bridge between customers and other departments in the hotel, to meet and satisfy all the needs of customers when staying at the hotel;

Establish and maintain relationships with customers from before their stay until they leave the hotel;

Responsible for contacting, supporting and surveying customer satisfaction;

Coordinate with other departments to provide and update information about hotel promotions and advertisements to customers;

Coordinate with Reservation and Revenue departments in controlling room status;

Maximize room revenue in hotels.

Mission

Welcome guests, check in and check out;

Identify loyal customers and encourage them to register as members;

Encourage guests to upgrade their rooms to maximize room revenue;

Control and allocate rooms to guests;

Provide and introduce information about services inside and outside the hotel to guests;

Selling rooms and other hotel services;

Receive room reservations, receive information about check-outs, early and late check-ins;

Carry out temporary residence and temporary absence registration for guests;

Create and maintain customer records;

Receive and resolve customer complaints;

Track, update, and summarize customer costs;

Payment, guest departure;



Participate in hotel advertising and marketing;

Participate in hotel security and safety work.

Housekeeping - Cleaning - Laundry

Function:

Responsible for ensuring the cleanliness of the rooms, meeting rooms, restaurants, hallways, and gardens in the center are always clean and ready to welcome guests.

Mission:

Clean, maintain and decorate guest rooms and public areas such as hallways, stairs, lobby areas, and peripheral areas before and after the center.

Provide services within the scope of the housekeeping department such as: beverage service in the mini bar, laundry, etc. according to guest requests and in accordance with the center's regulations.

Ensure staff uniforms, fabrics for service departments and laundry for guests

Implement fire prevention and safety measures

Security control of the accommodation corridor

Research suitable chemicals used in cleaning and laundry,

Organize the management and storage of luggage left behind by customers, promptly notify the receptionist to return it to the customer.

Check and maintain necessary data on guest status, room system, and arising services to help compare with reception and room maintenance and renovation.

Maintain relationships with reception and other departments such as: desk, bar, kitchen, maintenance engineering, accounting, security, marketing and sales to promote services and improve service quality.



Restaurant team

Function

Serving breakfast for guests and customers who need refreshments between meals, lunch, dinner, wedding parties, parties at the restaurant, meeting rooms, or according to the request of the business department.

Mission:

Provide food service to customers.

Responsible for serving guests regular meals and large and small parties on time, accurately, following the prescribed principles and procedures.

Understand and master customer requirements, coordinate closely with kitchen and bar departments to meet all customer requirements.

Create an attractive environment for guests to enjoy food and drinks through the arrangement and decoration of the dining room, dining table, control of lighting equipment, temperature and communication style.

Maintain good food hygiene and environmental hygiene, take measures to absolutely protect the lives and property of customers.

Implement well the management of assets, labor, technology and regulations of the center.

Regularly collect information from customers, seriously report to leaders and related departments to improve service quality.

Regularly improve professional knowledge, foreign languages, have a sense of solidarity and help each other to improve productivity, quality and efficiency.

Kitchen Team

Function:

Provide food and drinks to guests.

Accounting for costs of consumable materials.

Create more profit for the hotel.

Serving meals for staff during work shifts.



Mission:

Grasp the plan and menu of food processing requirements of customers to calculate standards, calculate costs, and prepare raw material budgets to meet customer requirements.

Ensure proper preparation, execution, time and quality of dishes for customers.

Store processed food samples according to regulations.

Ensure food hygiene and safety

Sales Department

Function:

Advise the Board of Directors on business activities in accordance with the industry, law, and high efficiency.

Develop business plans for each stage: Short-term - Medium-term

– Long term. Monthly, quarterly, yearly.

Monitor, support, and report to the Board of Directors on the service business performance.

Have the right to research and propose business strategies to the Board of Directors.

Research, propose, select investment partners, business partners, and associates.

Market research, competitors.

Develop Marketing and PR strategies for the center's products and services according to each stage and each customer segment.

Mission:

Develop business plans and strategies according to the annual budget and monthly work plans of the department to submit to the hotel General Director.

Organize human resources, assign work to each position according to function and task to complete revenue plan for each period.

Carry out internal reports according to the regulations of the department, Center and other reports as required by the Board of Directors.

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