Intellectual property, including the fight against money laundering, is always a top priority. The criteria for assessing a country that actively fights against money laundering are that the country must: (i) Recognize and sign international conventions on anti-money laundering; (ii) Have a legal system on anti-money laundering built on FATF recommendations; (iii) Have a specialized organization on anti-money laundering and organize this fight well. Without the above conditions and allowing money laundering activities to develop, that country is not a reliable partner and cannot participate in the world financial market in a comprehensive manner.
1.2.2. Forms and methods of money laundering through banks
Researching money laundering methods and tricks is very useful for bank managers, helping bank managers understand whether their customers have suspicious signs so that they can take timely preventive measures.
Money can be laundered in a number of ways: by depositing small amounts into seemingly ordinary bank accounts (for later transfer); by buying and selling expensive items such as cars, antiques, and jewelry; or by moving them through a series of complex international financial transactions, using sophisticated and flexible methods.
Maybe you are interested!
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Solutions to Improve the Effectiveness of Anti-Money Laundering Work at Kien Long Commercial Joint Stock Bank -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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How Long Have You Been Saving Money at a Commercial Bank? -
Factors affecting customer satisfaction with the quality of international money transfer services at Dong A Commercial Joint Stock Bank - 1 -
Comparison of the provisions of the Vietnamese Penal Code and the provisions of the criminal codes of some countries in the world on the crime of money laundering - 12
Money laundering can be considered from three perspectives: Space, behavior and money laundering stages.
In terms of space, methods and tricks of money laundering are shown in 5 cases:

- Case 1: Money sources are laundered and used within the country. This is the money laundering process in which illegal money is collected, laundered and reinvested through the financial system of that country.
- Case 2: The amount of "dirty" money originates domestically, then is transferred abroad to be laundered in other financial systems and finally brought back into circulation in the domestic market.
- Case 3: “Dirty” money is created abroad, laundered there or in another country and finally invested in developing countries.
- Case 4: Money is laundered and withdrawn from the financial system of a developing country for use elsewhere, without being reinvested in that country.
- Case 5: The laundered money is transferred to a developing country, but not for investment but is circulated and consumed everywhere.
Money laundering behaviors, methods and tricks are very diverse, closely linked to loopholes in each country's legal system, especially criminal law, financial and banking laws...
From the practice of preventing and combating money laundering in many countries, we can identify the methods and tricks of money laundering crimes through banks as follows:
- Money laundering through direct cash transactions: This is the traditional and main method of money laundering for criminals. In 1999, a money exchange office in Paris discovered the suspicious behavior of a Frenchman who had briefly exchanged 1.7 million French Francs for German Marks. Investigation results showed that the suspect had connections with a group of drug traffickers in Spain, Germany, and France, and was trying to exchange money for German Marks for consumption.
- Money laundering through the purchase of gold, silver, diamonds ... are lightweight, high-value assets that can be bought and sold anywhere, anytime in the world. This is the most commonly used money laundering method by criminals because it is simple and easy to implement, but is easily detected by investigative agencies.
- Money laundering through investment in savings, buying treasury bills, bonds : Criminals will deposit savings in banks or buy treasury bills, bonds... to keep the money idle for a period of time in accordance with the regulations of each country. After that, the depositor can withdraw all the principal and interest or withdraw a part, turning that money into legal money.
- Money laundering through the “underground” banking system: In some countries, the banking system is inefficient, expensive and bureaucratic. Therefore, in the expatriate community in these countries, there exists an unofficial banking system called “underground” banking. This underground banking system operates and circulates finances like official banks, but with cheaper service costs and more secrecy than legal banks. Underground banks have representatives in many different countries to perform money transfer services from one country to another, or from one city to another within the same country. The operation of this bank is mainly based on trust between the bank and the customer, so the paperwork is simple. Criminals take advantage of the secrecy principle of these banks to deposit money and request to receive it back in another city. The addresses that need to receive laundered money are usually countries that are eager for financial investment, but pay little attention to the origin of the money, payment through banks is not yet a mandatory and common requirement, the legal system on preventing and combating money laundering is not strict...
The process of money laundering through the banking system is similar to the money laundering process described above.
1.2.3. Main tools to combat money laundering through banks
In order to prevent the enormous harm caused by the exploitation of the banking system for money laundering, countries often implement the following anti-money laundering tools:
1.2.3.1. Promulgate laws and regulations related to anti-money laundering.
Currently, most developed countries have enacted anti-money laundering laws. The time of enactment of the law in each country is different, depending on the scale and level of harm caused by money laundering to that country. However, anti-money laundering laws in countries have some common characteristics, such as: Always aiming to comply with FATF recommendations; listing all crimes
related to money laundering; requiring credit institutions to implement customer identification rules; regulating the level of transactions to be reported; signs of suspicious transactions; responsibilities and powers of specialized agencies in charge of preventing and combating money laundering.
1.2.3.2. Establish a specialized agency for anti-money laundering.
Most countries have established a specialized agency to prevent and combat money laundering. The task of this agency is to monitor the implementation of anti-money laundering laws.
There are two basic operating models:
- The first model , the anti-money laundering agency is a unit under the government apparatus, usually under the central bank, assisting the government in implementing anti-money laundering work. In addition to performing the function of supervising the implementation of anti-money laundering laws, this agency also performs the function of collecting information from credit institutions, processing suspicious transaction reports and proposing measures related to anti-money laundering work.
- The second model , the anti-money laundering agency is a unit that is completely independent of the government apparatus, not subject to the control of any unit in the government apparatus. It has broader powers, functions, and scope of operations. The outstanding advantage of this model is to ensure independence and objectivity in money laundering investigations.
1.2.3.3. Establish anti-money laundering procedures at commercial banks; attach importance to customer assessment and risk classification.
In general, commercial banks consider customer evaluation and classification as the top priority. Customer evaluation and classification is of decisive importance, because through this, commercial banks will have appropriate risk management measures. Normally, commercial banks in the world often divide customers into 3 categories as follows:
- High-risk customers: Regular and mandatory monitoring and investigation of customer information.
- Medium risk customers: Check, monitor at normal level and find out customer information when requested.
- Low risk customers: Monitoring is simple and only requires routine customer information.
1.2.3.4. Control suspicious transactions
Suspicious transactions are transactions with unusual signs, related to money laundering, specifically regulated in legal documents of each country. Some countries in the world such as the US, Japan, UK ... consider unusual signs based on the value level (threshold) of the regulated transactions (usually transactions with a value exceeding 10,000 USD or equivalent will be on the list of transactions that need to be noted and reported). However, in some other countries, attention is paid to transactions with unusual signs through the nature, characteristics of the transaction, customer information ... without paying too much attention to the transaction value, a typical case of this is Malaysia.
When suspicious transactions are detected, the responsible bank staff will handle them and report to superiors for review. After verifying the authenticity of customer information, the bank will decide to transfer suspicious transaction information to the Anti-Money Laundering Agency. For this to be done well, banks must be guided to develop a process for reporting suspicious transaction information, while still ensuring the principle of customer information confidentiality.
1.2.3.5. Keeping customer records
Commercial banks strictly maintain records and information about customers. Information about customer identification and transaction information is kept for a minimum period of 5 years or longer according to regulations.
requests from authorities, especially records related to investigation and prosecution. According to the Anti-Money Laundering Act of Malaysia, the retention period for customer records is 6 years, if not involved in any other cases.
1.2.3.6. Comply with FATF recommendations and implement international cooperation on anti-money laundering.
Nowadays, money laundering is not only carried out within a country but can also be carried out from one country to another. Therefore, the work of preventing and combating money laundering requires cooperation between countries in exchanging information and experience.
1.1.4. International experience in anti-money laundering
Currently, there are many countries in the world with good anti-money laundering systems. To learn about international experience in anti-money laundering, I chose the US and China because the US can be considered the country with the most comprehensive and strict anti-money laundering legal system in the world, all financial institutions and employees must comply, and China is a country with many similarities with Vietnam in the organization of the anti-money laundering agency.
1.1.4.1 American experience
The United States can be considered the country with the most comprehensive and strict anti-money laundering legal system in the world, which all financial institutions and employees must comply with.
One of the most important laws related to anti-money laundering is the Bank Secrecy Act (BSA) of 1970 and its regulations. The purpose of the BSA is to create a legal document that facilitates the investigation of money laundering, tax evasion, etc. by requiring financial institutions to keep records related to transactions over $10,000. Then
The amended law allows the Government and relevant agencies to lower the $10,000 standard in cases where investigation is deemed necessary.
Some other important laws in preventing and combating money laundering in the US include the Comprehensive Crime Control Act of 1984, the Money Laundering Control Act of 1986, the Anti-Drug Trafficking Act of 1988, and the Annunzio Anti-Money Laundering Act.
– Wylie in 1992. The US Money Laundering Control Act of 1986 marked a major turning point in the fight against money laundering, from then on money laundering was considered a criminal act, instead of just one element of an entire crime as before. Next, the Money Laundering Prevention Act of 1994 required banks to establish task forces to eliminate suspicious activities in their organizations. The Patriot Act of 2001 established mandatory identity checks for customers of US banks, providing resources to monitor transactions in the underground banking system that terrorists often use. In addition, law enforcement forces also increased their actions. Anti-money laundering laws and regulations in the US are always supplemented and amended to suit changes in money laundering crimes.
The US Anti-Money Laundering Act imposes obligations on all entities, from individuals to organizations, when they are found to be involved in any money laundering activity and is the basis for the seizure and forfeiture of money and assets related to money laundering activities. Failure to comply with the rules and regulations related to anti-money laundering activities by employees of credit institutions can result in civil and criminal penalties. On the civil side, bank employees can be fined up to $100,000 for willfully violating the BSA's reporting and recordkeeping requirements. On the criminal side, violators can be fined up to $250,000, imprisoned for 5 years, or both.
The US agency responsible for anti-money laundering is the Department of Treasury. This agency is responsible for enforcement.
works to combat all aspects of money laundering, both domestically and internationally, through the work of the Office of Terrorism and Financial Intelligence (TFI). TFI uses resources that include a diverse range of law enforcement agencies, financial experts, operational resources and extensive relationships with the private sector, inter-agency agencies and international organizations to identify and attack money laundering vulnerabilities and networks in the domestic and international financial system.
The most important unit within TFI is the Financial Crimes Enforcement Network (FinCEN). FinCEN is organized as a bureau-like unit within TFI within the U.S. Department of the Treasury. The Director of FinCEN is appointed by the U.S. Secretary of the Treasury and reports directly to the Under Secretary for Terrorism and Financial Intelligence of the Treasury. FinCEN's primary mission is to enhance the integrity of the financial system by facilitating the detection and prevention of financial crimes. FinCEN accomplishes this mission by acquiring and maintaining financial transaction data, analyzing and disseminating that data for law enforcement purposes, and building global cooperation with partner organizations in other countries and with international agencies. FinCEN is authorized by the U.S. Congress to perform the following responsibilities:
- Support and enforce the provisions of law on anti-money laundering and terrorist financing;
- Support, synthesize and analyze data related to compliance inspection functions of other state management agencies;
- Manage the collection, processing, storage, dissemination, and protection of data submitted pursuant to FinCEN reporting requirements;


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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