Phan Hanh Nguyen
INDEX
PART I: PROBLEM STATEMENT 1
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Evaluation of internal control system for lending activities to corporate customers at the Joint Stock Commercial Bank for Industry and Trade - Lam Dong branch - 1 -
Building a Research Model on Factors Affecting the Effectiveness of Internal Control System in Social Insurance Collection -
Internal control of revenue and expenditure activities at the National Children's Hospital - 2 -
The Nature and Role of the Internal Control System
I.1. Reasons for choosing the topic. 2
I.2. Research objectives. 3

I.3. Research subjects. 3
I.4. Scope of research. 3
I.5. Research methods. 4
I.6. Structure of research topic. 4
PART II: RESEARCH CONTENT AND RESULTS
CHAPTER 1: THEORETICAL BASIS OF BANKING 7
AND THE INTERNAL SYSTEM OF COMMERCIAL BANKS 7
1.1. Theoretical basis of Commercial Banking 7
1.1.1.Concept of commercial banks 7
1.1.2. Characteristics of commercial banks 7
1.1.3.Functions of commercial banks 7
1.1.4. The role of commercial banks 9
1.1.5.Business operations of commercial banks 9
1.2. Theoretical basis of Internal control system 10
1.2.1. Concept, objectives, functions and roles of internal control 10
1.2.1.1. Concept of internal control 10
1.2.1.2. Objectives of KSNB 10
1.2.1.3. Functions of KSNB 10
1.2.1.4. The role of KSNB 11
1.2.2. Components of the internal control system 11
1.2.2.1. Control environment. 11
1.2.2.2. Risk assessment 13
1.2.2.3. Control activities. 14
1.2.2.4. Information and communication 16
1.2.2.5. Monitoring 16
1.2.3. Potential limitations of the internal control system 17
1.3. Internal control system at commercial banks 17
1.3.1. Concept of internal control in commercial banks 17
1.3.2. Risks in the operations of commercial banks 18
1.3.3. Objectives of internal control at commercial banks 18
1.3.4. Control activities at commercial banks 18
CHAPTER 2: CURRENT STATE OF INTERNAL CONTROL OF ACTIVITIES 20
CASH RECEIPT AND PAYMENT AT AGRIBANK A LUOI DISTRICT BRANCH 20
2.1. Overview of AGRIBANK A Luoi district 20
2.1.1. History of formation and development 20
2.1.2. Functions and tasks 20
2.1.3. Management structure 21
2.1.4. Analysis of operating results in 3 years 2010 - 2012. 22
2.1.4.1. Analysis of human resource situation of AGRIBANK - A Luoi district branch
2010-2012 period 22
2.1.4.2. Analysis of the capital assets situation of Agribank - A Luoi District Branch in the period 2010-2012 24
2.1.4.3. Business performance results of Agribank - A Luoi District Branch in the period
2010-2012 period 27
2.2. Processes in trade management activities at AGRIBANK A Luoi district 31
2.2.1. Process of preserving and protecting TM 32
2.2.1.1. Regulations on packaging and sealing 32
2.2.1.2. Regulations on vault safety 32
2.2.2. TM 33 revenue and expenditure procedures
2.2.2.1. Process of collecting and paying TM for customers. 33
2.2.2.1.1. Principles of collection, expenditure and counting TM 33
2.2.2.1.2. Collection process when customer comes to pay: 34
2.2.2.1.3. TM payment process. 35
2.2.2.2. Internal transaction delivery process of AGRIBANK ALuoi 36
2.2.2.3. ATM Fund Process 37
2.2.3. Other processes 39
2.2.3.1. Regulations on money transportation 39
2.2.3.2.Periodic fund inspection and inventory process 40
2.2.4. Handling excess and shortage of TM. 41
2.2.4.1. Handling excess or shortage of assets in delivery and packaging: 41
2.2.4.2. Handling excess or shortage of assets in the vault, transaction counter, and in transit 41
2.2.4.3. Handling of shortages and losses due to negligence in business 42
2.2.4.4. Handling shortages and losses due to subjective reasons. 42
2.3. Risks in commercial revenue and expenditure activities. 42
2.4. Current status of internal control activities at Agribank A Luoi district. 43
2.4.1. Contents to be considered and internal control procedures to be implemented 43
2.4.1.1 Assignment and division of tasks 43
2.4.1.2. Authorization 44
2.4.1.3. Use of assets 45
2.4.1.4. Asset reconciliation 47
2.4.1.5. Accounting 48
2.4.1.6. Consider additional computerized controls 49
2.4.2 Document control process in TM management activities 49
2.4.2.1. Purpose of document control 49
2.4.2.2. Document control process in TM 50 management activities
2.4.2.2.1. Circulation of commercial collection documents. 50
2.4.2.2.2. Circulation of payment vouchers. 50
CHAPTER 3: EVALUATION OF THE INTERNAL CONTROL SYSTEM FOR ACTIVITIES 52
CASH RECEIPT AND PAYMENT AT AGRIBANK A LUOI DISTRICT BRANCH. 52
3.1. Advantages and disadvantages of the internal control system. 52
3.1.1. About the internal control system at Agribank in general 52
3.1.2. Regarding the internal control system for revenue and expenditure activities of TM 53
3.1.2.1. Advantages 54
3.1.2.2. Disadvantages 55
3.2. Some recommendations for Agribank A Luoi district. 55
3.2.1. In general operations. 55
3.2.2. In internal control activities for revenue and expenditure activities of TM 56
PART III: CONCLUSIONS AND RECOMMENDATIONS 57
III.1. Conclusion 58
III.2. Recommendation 58
III.2.1. For the State 58
III.2.2. For Bank 59
LIST OF ABBREVIATIONS
Board of Directors: Board of Directors
DN : Enterprise
Board of Directors: Board of Directors
HSC: Head office
KH: Customer
KSNB: Internal control
KSV: Controller
KTT: Chief Accountant
KTV: Accountant
NH: Bank
SBV: State Bank
Commercial Bank: Commercial Bank
Central Bank: Central Bank
TM : TM
TQ: Treasurer
TS: Assets
LIST OF DIAGRAM
Diagram 2.1: Management organization of AGRIBANK A Luoi district. 21
Diagram 2.2: Processes in trade management activities at AGRIBANK, A Luoi District branch 31
Diagram 2.3: Collection process at Agribank, A Luoi district 34
LIST OF TABLES
Table 2.1: Labor usage situation at Agribank - A Luoi district branch 22
period 2010-2012 22
Table 2.2: Asset and capital situation of Agribank - A Luoi district branch
2010-2012 period 24
Table 2.3: Business performance results of Agribank - A Luoi district branch in the period
2010-2012 period 27
Table 2.4: Procedures for controlling the assignment and division of tasks 44
Table 2.5: Procedures for controlling authorization 45
Table 2.6: Procedures for controlling the use of assets 46
Table 2.7: Procedures for controlling asset reconciliation. 47
Table 2.8: Accounting control procedures 48
Table 2.9: Control procedures on computer system 49
PART I PROBLEM STATEMENT
I.1. Reasons for choosing the topic.
In a market economy, the Bank (NH) is one of the most important organizations of the economy. It plays a very important role in stabilizing and developing the economy of a country. A country's economy can only develop at a fast and stable pace when there is a correct monetary and financial policy. At the same time, the banking system must operate strongly and effectively, be able to attract and concentrate capital sources and allocate those capital sources effectively.
In the current conditions of Vietnam, the commercial banking system plays the most important role in intermediating between savings and investment, between agents with excess capital and agents lacking capital. Through its activities, banks can mobilize a lot of capital domestically and internationally to increase capital sources for economic development. Commercial banks always hold more assets than any other financial institution and represent an essential link to transfer the government's economic policies - especially monetary policy - to the remaining components of the economy. In addition to the role of concentrating capital and providing for the economy, commercial banks also create money, act as payment intermediaries and effectively manage means of payment. In all items, activities related to money are almost all throughout the activities of a commercial bank. Moreover, the money item is where risks and fraud are likely to occur, and if there are no timely control measures, it will cause great losses. To help commercial banks minimize the risks that may occur during their operations, it is necessary to build a competent and effective internal control system (ICS). An effective ICS will ensure that the assets of commercial banks are used appropriately, ensure and maintain the reliability of financial information and compliance with laws and regulations, thereby creating trust for customers, shareholders and partners.
Vietnam Bank for Agriculture and Rural Development (Agribank) is one of the leading banks in Vietnam that has a significant impact on the economy when fluctuations occur. Therefore, risks in Agribank's operations not only affect the Bank itself but also spread to other entities in the economy. Realizing the importance of building an internal control system for
With regard to commercial banks, especially control measures for cash items, I decided to choose the topic: "Evaluation of the Internal Control System on Commercial Revenue and Expenditure Activities at Agribank Vietnam - Aluoi District Branch" for research.
I.2. Research objectives.
- General objectives:
Analysis and evaluation of Internal Control activities on revenue and expenditure activities at Agribank Vietnam - Aluoi District Branch
- Specific objectives:
+ Learn about the processes in trade management and risks in revenue and expenditure activities
+ Research on internal control activities on revenue and expenditure procedures at Agribank branch in A Luoi district.
+ Evaluate and propose some measures to further improve the effectiveness of activities.
KSNB activities for TM management.
I.3. Research subjects.
- Commercial revenue and expenditure activities of Agribank, A Luoi district branch
- Internal control process for revenue and expenditure activities at Agribank branch in A Luoi district.
- Control methods to be implemented to prevent TM risks in operations
Activities of Agribank branch in Aluoi district
I.4. Scope of research.
- Content: The topic only focuses on researching and understanding the process of trade management and internal control for trade revenue and expenditure activities: process of preserving and protecting trade; process of collecting and spending money; risks in revenue and expenditure activities; control procedures that need to be implemented.
- Time: The research topic started from February 2013 to May 2013. The data collected in the topic mainly reflects the operating situation in the 3 years 2010-2012.
- Space: The topic was carried out at Agribank Branch, Aluoi District
I.5. Research methods.
- Document research method: This method is used to study and systematize theories about commercial banks, evaluate the current status of internal control of commercial revenue and expenditure activities at Agribank, A Luoi district branch.
- Method of data collection and synthesis: research of actual data at the bank combined with learned theory, information collected through the internet, newspapers, books to supplement knowledge for completing the topic, bank reports and through actual contact there.
- Comparison method: this method aims to process collected data used to compare data between years, the increase and decrease of indicators through analysis periods.
- Direct interview method: Ask directly the person providing information and data necessary for the research topic. This method is used in the stage of collecting necessary information and raw data related to the topic.
- Observation method: observe actual revenue and expenditure activities at the branch through participating in the transaction process and commercial management of the bank to grasp basic related knowledge.
I.6. Structure of research topic.
The topic consists of 3 parts:
Part I: Problem Statement
This section presents general information related to the research problem, the implementation of the topic, the reasons for conducting this research, the reasons for choosing the topic, the necessity and significance of the topic.
Part II: Research content and results. This part includes 3 chapters: Chapter 1: Theoretical basis of Banking and the Internal Control System of Commercial Banks.
General theoretical basis to clarify related basic concepts and contents
to commercial banks, characteristics and risks of the internal control system.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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