2. Sacombank's indicators in 2013 (source: 2012 Prospectus)

COMMERCIAL BANK WITH INFORMATION DEPARTMENT
So: É .. *../2013/QD-TTT
SOCIALIST REPUBLIC OF VIETNAM

Read the book — Author - Happiness
DECISION D ! NH
Viv issued the THANH TOAN Nal D ! A 4STUDENT GENERAL DIRECTOR OF SAIGON THUONG TIN COMMERCIAL JOINT STOCK BANK
Based on the Decision No. 006/NH-GP dated December 5, 1991 of the People's Committee of Ho Chi Minh City on approving the People's Committee of Ho Chi Minh City to organize the implementation of the project;
Pursuant to Decision No. 41/2'012/OO-HDOT dated 03/03/2012 of the Board of Directors on the appointment of the title of Chief Executive Officer of Saigon Thuong Tin Commercial Joint Stock Bank,
The Decree No. 601/2013/OD-PL8TT dated February 2, 2013 of the Ministry of Information and Communications on the division of labor and assignment of tasks to the Board of Directors,
The draft document No. 2/TT-KHCN-TTT-IIHOT dated April 4, 2013 of the Institute of Nuclear Medicine for the implementation of the project has been approved by the Steering Committee.
Can Bien Hop Hoi Don Xe Duyen San Pai 0!í Ihanp 08 year 20 f3 about the import of goods from the Irie "n" to the Ihe Thanh Lodn 4Sludeni,
DECISION ! NH:
Article 1. Now promulgate under this Decision NO . A 4STUDENT PAYMENT CARD PRODUCTS FLOOR. Article 2. This Decision takes effect since August 15, 2013.
Article 3. Deputy General Directors, Regional Directors, Center Directors, Directors/Directors
y
Director
CONVICTION
Nguyen Minh Tam
The Banking Department/Department/ Section , Director of Transaction Office , Branch/Regional Office Manager, and Transaction Office Manager are responsible for implementing this Decision.
IT label:
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- General Director of “rfJ” Ô/et“,
- TT/HDQT, Truong BKS "de" bao cao ,"
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Solutions for developing international payment activities at Techcombank, period 2007 - 2010 - 2 -
Solutions for developing international payment activities at Techcombank, period 2007 - 2010 - 12 -
Developing Quang Binh tourism in a sustainable direction - 16 -
Hoang Thanh Phuc (2009), "Research on Current Status and Solutions for Developing Scattered Forestry Planting in Thai Nguyen Province", Master's Thesis,


1. Customer group: Students from high schools, colleges, universities, and academies
Universities or similar training models in Vietnam.
2 Types of Tea
The 4Student regular card is a 4Student payment card that does not accumulate student cards. The card only shows the card number, expiry date and customer name.

The 4Student card with student ID card (no image) is a card with the same content as a student card, printed with the school logo (single color) and without the cardholder image. If the school wants to issue this type of card, there will be no issuance fee.
4Student card integrated with student card (with printed photo) is a card integrated with student card, printed with school logo and card holder photo. In case, the issuer wants to issue this type of card, they will have to pay an issuance fee (the fee schedule will be announced in each period) and Transaction/Service/Cost.
Branch/ Transaction Office ! The Branch (CN) needs to make a report to the Board of Directors for review (this report needs to be consulted by the Regional Office and the Advisory Council).
Number: BM.VBLQ.06. Issued: 02 (07/2013)

PRODUCT FLOOR
m
°'”
THE THANH TOAN NI DIA 4STUDENT
Code DEBIT.01
Lane BH 01 (August 15, 2013)
Page 2/4
Student
3 Customer conditions
4 Card issuance form comparison
5 Habits
6 Types of Money
7 Fees
8 Driving frequency
9 Sunlight
The integration of the 4Student Card with the student cards of the schools only applies in cases where the schools request and implement the number of cards (minimum 1,000 cards for cards with printed notes, minimum 500 cards for cards without printed notes, cases where the number of cards is less must be submitted to the Board of Directors for approval), not applicable in cases of single orders.
According to the Regulations on issuance, payment and use of prepaid cards and debit cards of Sacombank No. 1171/2013/QD-TTT and/or amendments, supplements and replacements in the circular.
Service registration fees (according to Sacombank's code)
One (01) copy of the passport or birth certificate of the main and the secondary (if any)
Copy of Student ID/Student Card or Certificate of Enrollment
student (within 60 days of the net, the date of submission of application) 06 years
Vietnam Dong
According to Sacombank's fee schedule issued from time to time.
Deposits are entitled to interest according to the deposit interest rate framework issued by Sacombank in each period.
At Sacombank ATM:
• Look up account balance
• Look up the 5 most recent transactions
• Transfer money to Sacombank account/card
• Inter-company transfer
• Deposit money into Sacombank card/account at Sacombank ATM
• Payment by Sacombank credit card
• Using the service of Transfer money via Card - Mobile (Cardless) the Recipient can withdraw cash at ATM
ATM with Iogo Banknetvn/SmartIink/VNBC:
• Look up the full number
• Cash withdrawal
At POS (coffee machine point of sale) with Iogo Sacombank:
• Payment by card
Code: BM.VBLQ.06, Issued: 02 ', 07/2013)
THE THANH TOAN NOI ! A 4STUDENT
Code | DEBIT.01 |
BH lane | 01 (August 15, 2013) |
Compare pages | 3/4 ! |
FLOOR
• Withdraw cash, check balance at Sacombank branches/transaction offices At POS with Iogo Banknetvn/SmartInk/VNBC: • -Pay by card Buy online at some websites. Website information is updated on Sacombank website www.sacombank.com.vn Use electronic banking services: internetBanking and mPlus (d ! ch SMSBanking. | ||||
Implement according to the Business Process recorded in No. 1192/2013/QD-TTT and/or the amendments, supplements, and changes made during the period. In case of issuing 4Student card integrated with student card, CN will contact Business Department - Card Center (TTT) to implement, specifically as follows: • TTT offers CN talks with partners • TTT presents the draft and signs the issuance agreement with the partner. • After the economic contract is signed, the CN transfer center can continue to deploy. Net spending for CN. | ||||
1 | Name of the color Phigu service model issued under Decision No. 2916/2011/QD-KHCN-DN | Mg | Noi Luti | |
BMTGCN-001 | CN | |||
| ||||
STT | Document name | Code | ||
1 | Rules for the issuance, payment and use of debit and credit cards Sacombank headquarters | 1171/2013/QD-TTT | ||
2 | Recorded business process | 1192/2013/QD-TTT | ||
3 | Guide to issuing payment cards on the Portal program | 4773/2012/QD-TTT | ||



FOLLOW THE SESSION
Promulgate
The changing nature of the devil | Editor | |
Oil | Loc Hong Chanh |
Code: BM.VBLQ.06, Issued: 02 (C'2/07/2013)

“"°'
' | “°“ | FLOOR | Code number | DEBIT.01 | |
THANH TOAN NOI | ! A 4STUDENT | Orchid BH | 01 (August 15, 2013) | ||
Compare pages | 4/4 | ||||
PRAYER, THE GOD OF THE WORLD
Q & A
1.
How much is the fee for issuing a leather envelope in case the branch/transaction office wants to print the customer's photo? | |
There is no fixed release level and no fixed fee ! The release level for printed cases depends on the number of cards, color, difficulty of the logo, etc. When the branch/transaction office needs information to negotiate the price with the customer, they will contact the branch/transaction office support staff of the Center for consultation. bid at the requested time | |
2. | Are 4Student's partners required to be students? |
Bat Buoc Vi The has many incentives specifically for students and specialized customer segments. rhe middle school is student. | |
3. | State the partner's request to issue the Student Card and the required image. of the author, can it be released? |
To avoid confusion, she issued the card. However, to ensure the 4Student brand and to unify the card model, TTT only issues the Student Card on the basis of the card model. as stated above. Other cases require approval from the Board of Directors. | |
4. | How can you recognize student-specific benefits ? |
• ! The preferential matches reserved for students are shown on the back of the card when the card is issued. You can refer to some !points on this page. For more information, please visit www.sacombank.com.vn The website, Sacombank Plus section. |

Code: BM.VBLQ.06, Issued: 02 07/2013)
ANNUAL FEE | ||
Card type | Main article: | The wife |
Platinum | 999,000 | 899,000 |
Visa Gold/MasterCard Gold/JCB | 399,000 | 299,000 |
Visa standard/MasterCard standard | 299,000 | 199,000 |
Ladies First | 299,000 | 199,000 |
Parkson Privilege | 399,000 | 299,000 |
Car Card | 399,000 | 299,000 |
Motor Card | 299,000 | 199,000 |
Citimart | 299,000 | 199,000 |
UnionPay | 299,000 | 199,000 |
OTHER FEES | ||
Cash withdrawal fee | 4% (minimum 60,000) | |
Transfer fee at Sacombank ATM | 4% (minimum 60,000) | |
ATM balance inquiry fee | Sacombank | Free |
Other | 8,000 | |
Transaction inquiry fee at Sacombank ATM | 1,000 | |
Monthly core | 2.15% | |
Foreign transaction fees | Visa Platinum: 2.6% Visa & MasterCard Gold: 2.8% Other cards: 2.95% | |
PIN re-issue fee | 50,000 | |
Late payment fee | 6% of late payment amount (minimum 80,000) | |
Over limit fee | 0.075%/day (min 50,000) | |
Credit limit change fee | 100,000 | |
Card replacement fee | 99,000 | |
Lost card and replacement card fees | 199,000 | |
Card type change fee | 200,000 | |
False Claim Fee | 100,000 | |
Transaction invoice copy fee | 100,000 | |
Special service fee | 100,000 | |
Transaction notification copy fee | 50,000 | |
SMS transaction notification | 7,000 | |
Minimum payment | 5% of the closing balance (minimum 100,000) plus overdue and over-credit amounts | |
Cash deposit fee at Sacombank ATM: | ||
Card is being transacted at the ATM | Free | |
Other credit cards | 2,000 | |
Other cards/accounts | 0.02% of transaction amount (min 5,000) | |
List of fees | Domestic | International | |||
Plus | Visa | Imperial | UnionPay | ||
Issuance fee | 99,000 | Not applicable | |||
Fee annual | Standard | 66,000 | 149,000 | 99,000 | |
Gold card | 249,000 | ||||
The Platinum | 599,000 | ||||
Cash withdrawal fee at ATM with logo: | |||||
Sacombank (Vietnam/Laos) | 1,000 | Free | |||
Banknetvn/Smartlink/VNBC | 3,000 | Not applicable | |||
Sacombank (Cambodia) | 4% (minimum 60,000) | ||||
Visa/UnionPay (Vietnam) | Not applicable | 10,000 | 4% (minimum) 60,000) | ||
Visa/UnionPay (Foreign) | Not applicable | 4% (minimum 60,000) | |||
Cash withdrawal fee at POS with logo: | |||||
Sacombank | Free | ||||
Visa | Not applicable | 4% (minimum 60,000) | Not applicable | ||
Transfer fee within Sacombank system at ATM with logo: | |||||
Sacombank | 2,000 | ||||
Banknetvn/Smartlink/VNBC | 3,000 | Not applicable | |||
Balance inquiry fee at ATM with logo: | |||||
Sacombank | Free | ||||
Banknetvn/Smartlink/VNBC | 550 | Not applicable | |||
Visa/UnionPay | Not applicable | 8,000 | |||
Transaction inquiry fee at ATM with logo: | |||||
Sacombank | 550 | 1,000 | |||
Banknetvn/Smartlink/VNBC | 880 | Not applicable | |||
Card replacement fee | 49,000 | 99,000 | 199,000 | 49,000 | |
Balance inquiry fee at POS with logo: | |||||
Banknetvn/Smartlink/VNBC | 2,000 | Not applicable | |||
Fee for paying off credit card balance at Sacombank ATM | 2,000 | ||||
Foreign transaction fees | 3% of transaction amount | ||||
Transaction invoice copy fee | 80,000 | ||||
PIN re-issue fee | 20,000 | ||||
False Claim Fee | 80,000 | ||||
Special service fee | 100,000 | ||||
Cash deposit fee at Sacombank ATM: | |||||
Card is being transacted at the ATM | Free | ||||
Credit card | 2,000 | ||||
Other Cards/Accounts | 0.02% of transaction amount (min 5,000) | ||||
Fee for transferring money to other bank cards at Sacombank ATM | 5,000 | ||||
Service fee "Transfer money via card, receive by mobile" | 10,000 | ||||
PAYMENT CARD
List of fees | Lucky Gift | All For You | UnionPay | Vinamilk |
Issuance fee | 29,000 | 49,000 | 20,000 | |
Annual fee | Not applicable | Free | ||
Cash withdrawal fee at ATM with logo: | ||||
Sacombank (Vietnam/Laos) | Free | |||
Banknetvn/Smartlink/VNBC | Not applicable | 3,300 | ||
Sacombank (Cambodia) | 3% (minimum 50,000) | |||
Visa/UnionPay | 3% (minimum 50,000) | Not applicable | ||
Transfer fee at ATM with logo: | ||||
Sacombank | 2,000 | |||
Banknetvn/Smartlink/VNBC | Not applicable | 2,000 | ||
Cash withdrawal fee at POS with logo: | ||||
Sacombank | Free | |||
Visa | 3% (minimum 50,000) | Not applicable | ||
Balance inquiry fee at ATM with logo: | ||||
Sacombank | Free | |||
Banknetvn/Smartlink/VNBC | Not applicable | 1,650 | ||
Visa / UnionPay | 8,000 | Not applicable | ||
Transaction inquiry fee at ATM with logo: | ||||
Sacombank | 1,000 | |||
Banknetvn/Smartlink/VNBC | Not applicable | 1,650 | ||
Foreign transaction fees | 1% of transaction amount | Not applicable | ||
Transaction invoice copy fee | 20,000 | 10,000 | ||
Card replacement fee | Not applicable | 20,000 | ||
PIN re-issue fee | 20,000 | 10,000 | ||
False Claim Fee | 20,000 | |||
Special service fee | 50,000 | 20,000 | ||
Balance Refund Fee | 5% of balance (minimum 10,000) | 10,000 | ||
Cash deposit fee at Sacombank ATM: | ||||
Card is being transacted at the ATM | Free | |||
Credit card | 2,000 | |||
Other Cards/Accounts | 0.02% of transaction amount (min 5,000) | |||
Fee for receiving money transfer from abroad, converted to VND, reported to card | 0.045% (minimum 49,000, maximum 2,700,000) | |||
PAY IN ADVANCE
The fee includes VAT.
INTERNATIONAL CREDIT CARD
Version 06/2013 Effective from 10/06/2013
Unit: VND
FAMILY CREDIT CARD
List of fees
Fees | ||
Annual fee | 200,000 | |
Cash withdrawal fee/Transfer fee at ATM with logo: | ||
Sacombank | Free | |
Banknetvn/Smartlink/VNBC | 1% (minimum 10,000) | |
Cash withdrawal fee at Sacombank POS | Free | |
Monthly core | Rate: 1.92% | Credit: 2.5% |
Overdue fee | 0.075%/day (min 50,000) | |
Balance inquiry fee at ATM with logo: | ||
Sacombank | Free | |
Banknetvn/Smartlink/VNBC | 2,000 | |
Transaction inquiry fee at ATM with logo: | ||
Sacombank | 1,000 | |
Banknetvn/Smartlink/VNBC | 2,000 | |
PIN re-issue fee | 50,000 | |
Late payment fee | 6% of late payment amount (minimum 80,000) | |
Credit limit change fee | 100,000 | |
Card replacement fee | 99,000 | |
Lost card and replacement card fees | 199,000 | |
False Claim Fee | 100,000 | |
Special service fee | 100,000 | |
Transaction notification copy fee | 50,000 | |
Transaction invoice copy fee | 100,000 | |
Minimum payment | 3% of the closing balance (minimum 500,000) plus overdue and over-credit amounts | |
Cash deposit fee at Sacombank ATM: | ||
Card is being transacted at the ATM | Free | |
Other credit cards | 2,000 | |
Other cards/accounts | 0.02% of transaction amount (min 5,000) | |

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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