repayment and the term of the loan. Regular review and classification of debt helps banks to control credit quality well.
(1) Classification of bad debt according to overdue debt period and debt recovery ability
Countries with different financial and economic institutions have different ways of classifying debt. However, the classification of bad debt in credit activities is often based on the assessment of the overdue time and the ability to recover the granted credit, including: Substandard debt (i); doubtful debt (ii) and debt with the possibility of losing capital (iii).
State Bank of Vietnam Regulations on asset classification, provision levels, methods of provisioning for capital reserves and use of capital reserves include: [13]
(i) Substandard debt (group 3 debt) includes: Debt overdue from 91 days to 180 days; Debt extended for the first time; Debt exempted or reduced interest due to customers not having enough
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Investment Situation in Non-Credit Services at Saigon Commercial Joint Stock Bank in the Period of 2015-2019 -
Credit risk management at Vietnam International Commercial Joint Stock Bank - Hanoi Branch - 12 -
Development of non-credit services of the Bank for Investment and Development of Vietnam - 1 -
Implementing credit policy for students at Vietnam Bank for Social Policies - 2
ability
ability to pay
full profit
under the credit agreement; and debt
belong to one of the
following case:
Debt of customer or guarantor is an organization or individual belonging to the subject
entities that credit institutions and bank branches are not allowed to grant credit to according to the provisions of law;
Debt secured by shares of a credit institution or a subsidiary of a credit institution or loans used to contribute capital to another credit institution on the basis that the lending credit institution receives collateral in the form of shares of the credit institution receiving the capital contribution;
Debts that are unsecured or granted with preferential conditions or with a value exceeding 5% of the equity capital of a credit institution or foreign bank branch when granted to customers subject to credit restrictions as prescribed by law;
Debts granted to subsidiaries, affiliates of credit institutions or enterprises over which the credit institution holds control have a value exceeding the limits prescribed by law;
It has a value exceeding the credit limits, except where permitted by law;
Debts violating the provisions of law on credit granting, foreign exchange management and safety ratios for credit institutions and foreign bank branches;
Debts violating internal regulations on credit granting, loan management, risk provisioning policies of credit institutions and foreign bank branches.
(ii) Doubtful debt (group 4) includes: Debt overdue from 181 to 360 days; Debt with first-time restructured repayment term overdue less than 90 days according to the first restructured repayment term; Debt with second-time restructured repayment term; Debt to be recovered according to inspection conclusions that is overdue for recovery up to 60 days and has not yet been recovered;
(iii) Debts with potential loss of capital (group 5) include: Debts overdue for more than 360 days; Debts with restructured repayment terms for the first time overdue for 90 days or more according to the first restructured repayment term; Debts with restructured repayment terms for the second time overdue according to the second restructured repayment term; Debts with restructured repayment terms for the third time or more, whether not overdue or overdue; Debts of customers being credit institutions announced by the State Bank to be placed under special control, and state bank branches with capital and assets frozen.
(2) Classification of bad debt according to accounting principles
Bad debt is divided into 2 types:
bad debt on balance sheet (i) and debt
bad
off balance sheet (ii):
(i) On-balance sheet bad debts are bad debts that are still being monitored on the balance sheet of credit institutions. These bad debts will directly affect the business performance of the bank during the period because credit institutions must set aside provisions for these debts at the rate prescribed by the State Bank of Vietnam from time to time.
(ii) Debt
ugly
The table is the debts
bad has been used
use of funds
DPRR for processing is monitored off-balance sheet for continued application of collection measures.
Recovery of these debts will increase the extraordinary profits of credit institutions.
1.1.3.3. Method of determining bad debt
(1) By quantitative method
Determining bad debt by quantitative method is used to analyze and evaluate loans mainly based on the customer's repayment time and signs of not paying interest and principal on time. However, the credit institution still has the right to proactively decide to classify any debt into higher risk debt groups corresponding to the risk level if the customer's ability to repay the debt is assessed to have declined.
According to regulations in Vietnam, with a quantitative approach, bad debt is debt of groups 3, 4 and 5 including substandard debt, doubtful debt, debt with the possibility of losing capital as prescribed in Article 10 of Circular No. 02/2013/TTNHNN dated January 21, 2013, amended and supplemented by Circular No. 09/2014/TTNHNN. Specifically,
debts
bad will
including debts
expired from
91 days
up, the
Debts with first-time debt restructuring, debts with interest exemption or reduction due to customers' inability to pay full interest under the credit contract.
According to international practice, bad debt includes not only loans overdue for more than 90 days but also loans showing signs of depreciation (according to IAS 39), or taking into account factors that may cause future loan losses (Basel II). Specifically:
Group 4 added:
Debts with debt term restructured for the second time;
Debts that must be recovered according to the inspection conclusion but have been overdue for up to 60 days and have not yet been recovered.
Group 5 additional:
Debts with first-time restructured repayment terms that are overdue for 90 days or more according to the second repayment term;
Debts to be recovered according to the conclusion of the inspection but overdue
over 60 days and still not collected.
(2) By qualitative method
According to the qualitative method, it is not necessary to base on the number of overdue days of unpaid debt but on the internal credit rating system and risk provisioning policy of the credit institution. On the other hand, according to this method, it is mainly based on the bank's assessment of the ability to recover capital and principal from customers.
However, the classification of bad debts by this method depends largely on the operational experience, subjective assessment of the bank itself and the standard Internal Credit Rating System (ICRS). On the other hand, there is no common standard for qualitative criteria, also known as ICRS, of credit institutions. The reliability of input databases from organizations, individuals, and businesses for internal credit scoring is still very limited. Building an internal credit rating system for customers is difficult to implement comprehensively and requires a lot of time and effort.
According to regulations in Vietnam, with a qualitative approach, bad debts are also divided into 3 groups based on the XHTDNB System and the risk provisioning policy of credit institutions approved in writing by the State Bank. Specifically, bad debts include debts that credit institutions assess as being unable to recover principal and interest when due, with the possibility of loss or irrecoverability, and loss of capital. Assessing the value of a loan or calculating possible future losses according to international practice requires banks to have a unified risk management and asset valuation process to comply with debt classification according to international standards (including: outstanding debt; estimated probability of default; loss when risks occur).
1.1.3.4. Impact of bad debt
Bad debt in commercial banks will cause certain effects on the economy, the banking and financial system and each commercial bank itself. Researchers believe that a high ratio of bad debt always contains the risk of system collapse.
Banks lead to financial and monetary crises. On the other hand, bad debt creates a burden on costs for banks, reduces the ability to mobilize capital and lend to the economy, reduces public confidence and international reputation for banks and the banking system.
(1) Impact of bad debt on the financial situation of banks
Risks in banking activities are inevitable, however, the level of risk to a certain extent will also make the bank more difficult or even at risk of collapse. If the collapse is a chain reaction, it is a series of collapses. Bad debts of banks have a direct impact on the bank's ability to pay or the financial health of a commercial bank. If businesses that borrow from banks fail, especially those that borrow a lot of capital from a bank and are unable to overcome it, it will then lead to the collapse of the bank itself.
This is explained as follows: if the bank is at risk in credit activities, bad debts arise and must use capital to cover these losses, then to a certain extent it will no longer be able to "write off" these losses and the bank will lead to a state of insolvency to pay depositors.

Figure 1.5 Depicting the Bank's Resistance to Credit Losses
(Source Andrew Sheng 1996)
According to diagram 1.5 shows the basic principles of risk handling in credit.
of a commercial bank from the bank itself. However, only when the losses that the bank has enough capital and time to handle these losses. The first source that the bank uses to handle bad debt is from the bank's profits, then from risk provisions, then from the bank's capital and when it exceeds the capital, the problem weighs heavily on the budget whether it is a state-owned commercial bank or a private bank. For that reason, bad debt affects many aspects of the bank's operations. Specifically, it reduces profits: profits are formed from revenues, of which interest accounts for a large proportion.
the most important. Bad debts directly affect profits through 2
aspect: reduce
income
business and must set aside DPRR fund for
Loans reduce bank income.
Impact on ability
power
payment and accounting
plan
business: the
The bank's loan debt is not paid on time, causing a shortage of money compared to the bank's estimate. The total amount of money that ensures the bank's payment ability at the time of decline affects the bank's business plan due to lack of capital to meet and even loss of payment ability.
Lose
reputation of
NH: those
bad effects of debt
bad to good
Profitability and solvency have a profound impact on the psychology of depositors as well as partner banks. The loss of confidence can lead to mass withdrawals by depositors, leading to the risk of bank bankruptcy.
Lose muscle
integration of
NH: debt status
bad to do
for NH
unable to disclose their financial situation. Prolonged lack of transparency reduces international trust, leading to loss of competitive opportunities.
competition and integration. This is a big disadvantage in today's high international integration.
(2) Impact of bad debt on the economy
for NH in the trend of integration

Figure 1.6 Vicious cycle of weak financial status of commercial banks
(Source Andrew Sheng 1996)
Bad debt cannot exist in every bank, it always exists at some level. When bad debt occurs in banks, it affects the bank and the economy in general (such as currency devaluation, macroeconomic instability), thereby causing many negative effects on the economy (enterprises incur losses; overdue debts increase; commercial banks have reduced capital, weak finances; then banks want to increase refinancing needs; the central bank refinancing causes a state budget deficit; this
abuse
even increase
increase above the level
Average World
world; abuse
growth
causing devaluation of the domestic currency, economic instability... the above situation is repeated over and over again, showing the vicious cycle of poor financial status of banks.
The figure above illustrates the “vicious cycle” of unhealthy financial conditions in the banking sector, showing the very close relationship between the activities of
Commercial banks, fluctuations in macroeconomic policies as well as the performance of the business sector. The above figure depicts the “vicious circle” in the true sense of the word and it shows us that it is difficult to determine where the cause of the problem started. However, we can partly analyze the impact of the weak financial situation with large bad debts of the banking sector on both the economy and the banks.
The banking and financial sector with high bad debt ratio will face the risk of losing capital and falling into a state of insolvency. Poor performance, high bad debt ratio, and the risk of bankruptcy of commercial banks reduce the efficiency of the market mechanism and adversely affect the economy. In the context of high costs for banks due to bad debt affecting lending interest rates, businesses, households and even the Government may have difficulty in paying their current debts.
The inefficiency of the banking system is the cause of low internal savings. Low internal savings limit long-term growth and make growth dependent on external factors. Moreover, because banks do not perform well their financial intermediary function, potential investment flows from the population are not directed to investment opportunities that are effective for the economy and depositors.
1.1.3.5. Causes of bad debt
Analyzing the causes of bad debt is one of the important points that need to be done in order to come up with appropriate, feasible and effective management and handling strategies and methods.
Banking activities are the activities of intermediary financial institutions, so the activities of commercial banks depend on many factors: legal environment,
economic environment
as
natural environment, production and business situation
customer business, customer ethics and factors related to the bank itself...

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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