adjustments of each tax and not fully anticipating the revenue sources that will arise in the development of the market economy. In the implementation process, there has not been a close look at reality, and measures have not been promptly discovered and proposed to collect new income sources into the State Budget such as income from land and house transfers and some other income sources of organizations and individuals...
The tax policy system has many tax rates, which creates complexity in the application of tax rates for taxpayers and tax collectors, thereby creating loopholes for evading and avoiding high tax rates on goods and services.
Some tax policies such as import tax and special consumption tax still heavily focus on protecting domestic production. New domestically produced goods are protected by high import tax rates. Economic sectors do not have a long-term development strategy, especially important economic sectors, so tax protection is still lacking in selectivity, and many goods are even overprotected, especially the domestic automobile manufacturing and assembly industry, although protected at a high level and for a long time, the automobile manufacturing industry has not yet formed as desired. Due to the above protection, enterprises have not proactively rearranged production and business, innovated technology, and improved management skills to increase their competitiveness.
The tax policy system has not really ensured equality and social justice in tax obligations. There is still discrimination in tax rates, preferential conditions, levels and duration of tax exemption and reduction between domestic enterprises and foreign-invested enterprises; between Vietnamese people and foreigners.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Some solutions to implement the self-declaration and self-payment tax management mechanism in Binh Thuan province - 10 -
Current Status of Corporate Income Tax and FDI Policies in Vietnam -
Current Status of Tax Accounting and Tax Finalization at Tranquanglogistics Company -
Current Status of Management of Integrating Education Content for Students into Extracurricular Activities at High Schools in Binh Tan District
The tax policy system still incorporates many social policies, and has many tax exemptions and reductions, which limits neutrality, does not ensure fairness among taxpayers, easily gives rise to negativity, and complicates tax management.
Tax collection management procedures are scattered in tax laws and tax ordinances, with overlapping and inconsistent content between taxes, causing difficulties and costs for both taxpayers and tax authorities, and easily leading to negativity in tax compliance.

There are no full and clear regulations on the legal responsibilities and rights of taxpayers of tax authorities and of organizations and individuals related to the tax.
tax work. Therefore, there is not enough legal basis for truly effective tax management.
+ On tax management:
First, on tax management mechanism:
- In general, the current tax management mechanism has not been built on the basis of promoting the initiative, obligations and responsibilities of organizations and individuals to self-calculate, self-declare, self-pay taxes to the State Budget, and self-responsibility before the law. This is shown in:
For a long time, the importance of education and propaganda, providing high-quality support services to improve the understanding and voluntary compliance with the law of taxpayers has not been paid attention to.
Perform functions that are the responsibility of taxpayers such as: calculating and determining tax rates to issue tax notices, determining tax exemption and reduction levels...
This results in:
Reduce the obligations and responsibilities of taxpayers.
Many tax violations are caused by ignorance, leading to the burden of strengthening tax administration to correct violations.
Waste of human and financial resources for tax authorities, tax authorities do not have enough human and financial resources to perform their main functions such as: increasing the supply of support activities, strengthening inspection and examination.
- The legal responsibilities and rights of taxpayers, tax authorities and organizations and individuals related to tax work are not fully regulated and inconsistent between taxes. Therefore, there is not enough legal basis for effective tax management.
- Some regulations are still cumbersome, complicated, unclear and not transparent, causing difficulties and costs for both taxpayers and tax authorities, easily leading to negativity in tax compliance.
- Not yet in line with advanced tax management standards in the region and the world.
gender.
Second, on tax management technology:
- Tax management is not based on information collection, analysis and assessment according to management criteria to classify and select methods according to the level of risk appropriate to the characteristics and qualifications of each type of taxpayer.
- The procedures, regulations and professional measures for tax management are not really reasonable, and do not really pay attention to the effectiveness of tax law enforcement for both taxpayers and tax authorities.
- Many stages of tax management are still mainly manual; the application of information technology is still at a low level, especially in the stages of: collecting information related to taxpayers; propaganda to support taxpayers; tax debt management; inspection and handling of tax violations, leading to low quality of service provision and productivity and efficiency of tax management by tax authorities.
- The responsibility of relevant organizations and individuals in providing information and coordinating with tax authorities to collect taxes has not been emphasized.
- Propaganda work and support services for taxpayers have not received proper attention and investment, so taxpayers' compliance and voluntariness as well as society's understanding of tax policies and tax administrative procedures are still very low.
- The work of tax inspection and handling of tax violations by tax authorities has not been properly placed and is not suitable for the reality of our country, which is a low level of education and low awareness of legal responsibility; it has not been based on information collection and assessment, analysis, and classification of tax risk levels of taxpayers to inspect the right subjects; and it has not been well applied information technology programs in the inspection, checking, and handling of tax violations.
Third, on the organization of tax management apparatus:
- Tax authorities have not been assigned the function of investigating and prosecuting tax violations, and the function of debt enforcement has not been clearly defined, so identifying and promptly handling major tax frauds and settling outstanding debts is difficult.
- The functions and tasks of the departments in the tax authority have been improved step by step according to Decision No. 218/2003/QD-TTg of the Prime Minister, but
The current situation is still overlapping, not really specialized and professional enough to improve the effectiveness of tax management according to new requirements - modernization.
- The leadership apparatus of the General Department of Taxation; the department of propaganda and support for taxpayers; the department of information processing, inspection, handling of tax violations; debt management and tax enforcement are still too small compared to the requirements of tax management.
Fourth, about the tax staff:
- The majority of tax officials do not have the skills, expertise, or professionalism; the ability to apply information technology advances to tax management is not suitable for modern management requirements and tax administrative reform requirements; even a portion of tax management officials do not fully understand and properly implement current tax policies and tax management procedures and measures.
- The attitude and behavior of a number of tax officials are not truly dedicated, impartial, objective, civilized, polite, do not consider taxpayers as the most important customers to improve service quality, have not become companions of taxpayers in implementing tax laws, even show signs of lack of responsibility, collusion with taxpayers or cause trouble, harassment of taxpayers, not only causing loss of revenue to the state budget, but also causing waste and frustration for some taxpayers.
Fifth, regarding facilities and equipment: the industry's headquarters, equipment and working means are both lacking, outdated and inconsistent, more or less affecting the effectiveness of tax management.
Sixth, on the management environment:
- The socio-economic environment has not been reformed synchronously, creating favorable conditions for tax management such as business registration management, land management, import-export management, immigration management, cash payment management...
- Social awareness of taxes is still low, the majority of people do not clearly understand the good nature and benefits of tax work, do not strongly criticize and condemn tax fraud, and do not actively support tax authorities in tax collection. Tax evasion, tax fraud, and tax arrears are still quite common, causing loss of revenue for the State Budget and not ensuring social justice.
Based on the advantages and disadvantages of the current tax system of Vietnam, it can be seen that: Reforming and modernizing the tax system of Vietnam is an inevitable need, it is suitable for the requirements of international economic integration. The reform of the tax system must be carried out synchronously in two aspects: reforming policy institutions and reforming tax management methods, in which the starting point is to apply the "self-declaration and payment mechanism" for enterprises and implementing the tax management model according to functions at tax authorities.
II/ CURRENT STATUS OF TAX MANAGEMENT IN BINH THUAN .
1./ Overview of natural conditions .
1.1. Natural conditions :
Binh Thuan is a coastal province in the southern central region, one of the nine provinces in the Eastern region, located between two major cities, Ho Chi Minh City and Nha Trang City, with National Highway 1A and the Unified Railway running through it. Most of Binh Thuan's territory is low mountains and narrow coastal plains. Binh Thuan has little rain, a lot of sunshine, and a fairly high average temperature: 26 - 27 0 C.
+ Natural area: 7,7992 km2, of which territorial waters area: 52,000 ha.
+ Length of National Highway 1A: 178 km.
+ Coastal length: 192 km.
+ Length of railway: 180 km.
1.2. Population and labor :
Total population in 2004: 1,140,429 people, of which the number of people of working age is 518,310 people, of which the number of rural workers is 745,048, accounting for 65% of the total number of workers in the province.
The number of employees in the State sector is 38,375 people, accounting for 5.4%. The remaining number is in the non-state sector. The number of unemployed people each year accounts for a fairly large proportion of the total number of employees: about 98,000 people (nearly 19%).
Labor in agriculture and seafood in Binh Thuan is mainly manual labor, accounting for about 70% of the total labor force. The number of cadres and laborers with qualifications from
Technical workers and above account for only about 5% and are mainly concentrated in the State sector.
GDP )
1.3. Some local economic characteristics :
1.3.1. Some general indicators :
- GDP at current prices over the years is as follows: 2002: 3,973 billion VND.
2003: 4,678 billion VND.
2004: 6,146 billion VND.
(In which the annual GDP of the NQD sector accounts for 70 - 75% of the total)
- GDP per capita in 2004: 340 USD.
- Economic growth rate in order from 2002 to 2004: 8.8%;
6.6% ;10% .
Thus, the economic growth rate of Binh Thuan is not low compared to the whole country (7.5%). However, GDP per capita is too low compared to the whole country (about 400 USD) and compared to the provinces in the Eastern region (only above Binh Phuoc).
According to 2004 statistics, in the GDP structure of Binh Thuan, the proportion of agriculture, forestry and seafood accounts for a large proportion (33.82,4%). The locality is continuing to direct the economic restructuring towards increasing the proportion of industry - services and reducing the proportion of agriculture and seafood in the GDP structure.
- Food output in paddy equivalent: 380,000 tons.
- Seafood output: 130,000 - 151,000 tons.
- Annual timber output: 20,000 - 25,000 m 3 .
- Total retail sales of social goods: 5,004 billion VND.
Of which private and individual: 4,498 billion VND.
- Industrial production value: 2,900 billion VND.
In which: Private, individual: 2,473 billion VND
- State budget revenue in 2004: 919 billion VND. (excluding revenue from crude oil)
- Local budget expenditure in 2004: 1,480 billion VND.
- Central subsidy (additional expenditure): 474 billion VND.
- Export turnover: 75 million USD; of which agricultural and seafood products: 65 million USD.
- Import turnover: 35 million USD, of which raw materials and fuels are 34 million USD.
1.3.2. Some specific indicators of Binh Thuan resources :
- Marine resources : with a territorial sea area of 52,000 hectares and a coastline of 192 km, Binh Thuan is one of the provinces with the richest sea resources in seafood, with great potential for seafood exploitation and export, and tourism development. The total amount of fish surveyed is estimated at about 230 thousand tons. Every year, there are about 5,000 boats exploiting over 50% of the above output. Binh Thuan's coastline is quite beautiful with fine white sand and is located next to undulating mountain slopes and rocky shores, very favorable for investment in tourism development.
- Forest resources : Binh Thuan forest has an area of about 550,000 hectares with a timber reserve of over 25 million m3 , not to mention about 158,500 hectares of bare hills and mountains which are areas for planting protective forests, planting long-term industrial crops, planting raw material forests, developing livestock, etc.
In general, although marine and forest resources are quite abundant, indiscriminate exploitation in recent times has caused these two resources to rapidly decrease and become exhausted while there has not been significant investment in regeneration, restoration and development.
Marine and forest resources are the two largest resources of the locality. In addition, Binh Thuan also has some mineral resources such as white glass sand with a reserve of 496 million m3, which can meet the demand for high-grade glass and civil glass production. Mineral reserves are also quite large: 1.2 million tons. Natural mineral water resources are also a highlight of the locality, which can be exploited annually for about 20 million m3.
liters. Water resources and hydropower have been exploited quite well because Binh Thuan has a very large hydropower source and has been invested by the Central Government, so the current exploited output is capable of reaching over 4 billion kWh/year. In addition, on the continental shelf of Binh Thuan, there are currently 3 oil fields with quite large reserves being exploited, the Ministry of Finance is currently
Decentralize revenue sources for resource tax, sea and water surface rental fees, and subcontractor VAT to Binh Thuan for collection. This revenue source is expected to be about 1,000-2,000 billion VND annually.
With a natural area of nearly 800,000 hectares, Binh Thuan has over 10 different types of soil including: sandy soil (18.3%), alluvial soil (9.43%), gray soil (18.9%), the rest is red soil, yellow soil, hills, forests, ...
It is worth noting that the wasteland is still too large, the State does not have the conditions to invest or many places do not have specific plans and usage plans; the people in the province do not have the conditions or are not allowed to exploit this resource, while many areas of land, if properly planned and allowed to be exploited and used well by economic sectors inside and outside the province, can bring about very high economic efficiency through investment in tourism development, construction and development of infrastructure, production and business, leasing, development of new residential areas, etc.
2./ Overview of the organization and management work and tax collection results in the area atBinh Thuan in recent times.
2.1/ Budget collection results in the area:
(see appendix 1)
Through the table of data on the implementation of the annual budget, it can be seen that the Binh Thuan tax sector has organized the collection work to achieve the budget targets assigned by the province and the central government. The mobilization level to the state budget has increased every year.
Revenues mainly focus on tax revenues from the state and non-state economic sectors and other financial measures: such as lottery revenues, land use rights revenues and other revenues. However, total revenues from entities with tax code registration, tax registers, tax collection and finalization accounts for a large proportion of the total state budget revenue, approximately 75%, including: state-owned enterprises, non-state industrial and commercial taxes, agricultural land use taxes and real estate taxes. This is a stable annual revenue source, with little fluctuation and if well managed, it will stimulate production development, foster revenue sources and increase budget revenue. In 2005, the Central Government decentralized revenue from crude oil of 3 oil fields located in the sea area of Binh Thuan province, estimated annual revenue from this source is about 1,000 - 2,000 billion and

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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