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Correlation Results Between Necessity Level, Performance Level And Effectiveness Level Of Pctl In Hdvdl


4.22. Correlation results between the level of necessity, level of expression and level of effectiveness of PCTLs in HDVDL

Level

Necessary

Show

Effective

Necessary

R

1

0.235**

0.347**

P


0.000

0.000

Show

R

0.235**

1

0.575**

P

0.000


0.000

Effective

R

0.347**

0.575**

1

P

0.000

0.000


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Correlation Results Between Necessity Level, Performance Level And Effectiveness Level Of Pctl In Hdvdl

Note: **: p<0.01


4.23. The relationship between psychological qualities of tendency and the level of necessity, level of expression, level of effectiveness



1

2

3

4

5

6

1

R

1

0.532*

0.652*

0.237*

0.154*

0.213*

P


0.015

0.023

0.003

0.032

0.041

2

R

0.532*

1

0.548*

0.323*

0.252*

0.313*

P

0.015


0.031

0.014

0.022

0.011

3

R

0.652*

0.532*

1

0.647*

0.721*

0.682*

P

0.023

0.015


0.003

0.025

0.005

4

R

0.237*

0.323*

0.652*

1



P

0.003

0.014

0.023




5

R

0.154*

0.252*

0.721*


1


P

0.032

0.022

0.025




6

R

0.213*

0.313*

0.682*



1

P

0.041

0.011

0.005




Note: 1. Love the profession of tour guide 2. Interested in working with tourists 3. Desire to improve professional skills 4. Necessary level 5. Performance level 6. Effective level *: p<0.01


4.24. The relationship between psychological qualities of personality and the level of necessity, level of expression, level of effectiveness



1

2

3

4

5

6


1

r

1

0.430*

0.725*

0.231*

0.122*

0.134*

p


0.011

0.025

0.015

0.053

0.037


2

r

0.430*

1

0.341*

0.105*

0.252*

0.313*

p

0.011


0.016

0.045

0.022

0.011


3

r

0.725*

0.711*

1

0.726*

0.658*

0.605*

p

0.025

0.013


0.005

0.031

0.007


4

r

0.231*

0.323*

0.605*

1



p

0.015

0.014

0.007





5

r

0.122*

0.313*

0.658*


1


p

0.053

0.011

0.031





6

r

0.134*

0.313*

0.605*



1

p

0.037

0.011

0.007




Note: 1. Responsibility to travel agencies and tourists 2. Perseverance in work 3. Planning in guiding activities 4. Necessary level 5. Performance level 6. Effective level *: p<0.01


4.25. The relationship between psychological qualities of experience and the level of necessity, level of expression, level of effectiveness



1

2

3

4

5

6

7

8


1

r

1

0.722*

0.725*

0.432*

0.465*

0.523*

0.413*

0.515*

p


0.016

0.025

0.009

0.008

0.017

0.009

0.015


2

r

0.722*

1

0.441*

0.732*

0.861*

0.859*

0.756*

0.815*

p

0.016


0.007

0.001

0.005

0.006

0.012

0.003


3

r

0.725*

0.711*

1

0.726*

0.658*

0.605*

0.751*

0.631*

p

0.025

0.013


0.005

0.031

0.007

0.008

0.012


4

r

0.732*

0.323*

0.605*

1

0.525*

0.423*

0.547*

0.612*

p

0.001

0.014

0.007


0.004

0.012

0.037*

0.015


5

r

0.861*

0.313*

0.658*

0.525*

1

0.133*

0.232*

0.161*

p

0.005

0.011

0.031

0.004


0.004

0.018

0.004


6

r

0.859*

0.313*

0.605*

0.423*

0.133*

1



p

0.006

0.011

0.007

0.012

0.004





7

r

0.413*

0.756*

0.605*

0.547*

0.232*


1


p

0.009

0.012

0.007

0.037*

0.018





8

r

0.515*

0.815*

0.631*

0.612*

0.161*



1

p

0.015

0.003

0.012

0.015

0.004




Notes: 1. Professional knowledge of tour guide 2. Tour guide skills 3. Game organization skills 4. Situation handling skills

5. Group management skills 6. Necessary level 7. Performance level 8. Effective level *: p<0.01


4.26. The relationship between psychological qualities of working style and the level of necessity, level of expression, level of effectiveness



1

2

3

4

5

6

7


1

r

1

0.291*

0.127*

0.202*

0.811*

0.843*

0.833*

p


0.021

0.014

0.014

0.002

0.017

0.021


2

r

0.291*

1

0.326*

0.210*

0.144*

0.118*

0.105*

p

0.021


0.026

0.032

0.043

0.028

0.038


3

r

0.127*

0.326*

1

0.726*

0.626*

0.523*

0.609*

p

0.014

0.026


0.005

0.011

0.025

0.032


4

r

0.202*

0.210*

0.726*

1

0.104*

0.150*

0.124*

p

0.014

0.032

0.005


0.046

0.042

0.023*


5

r

0.811*

0.144*

0.626*

0.104*

1



p

0.002

0.043

0.011

0.046





6

r

0.843*

0.118*

0.523*

0.150*


1


p

0.017

0.028

0.025

0.042





7

r

0.833*

0.105*

0.609*

0.547*



1

p

0.021

0.038

0.032

0.037*




Notes: 1. Quick and flexible style 2. Attentive and dedicated service 3. Cheerful and humorous 4. Friendly and open 5. Necessary level 6. Performance level 7. Effective level

*: p<0.05


4.27. The level of influence of factors on the formation and development of PCTL of HDVDL


TT

Level of influence


Influencing factors

Many influences

Moderate impact

Little impact


Average score


DLC

SL

%

SL

%

SL

%

1

Self-training activities

of the tour guide

335

95.71

15

4.28

0

0

2.95

0.57

2

Your talent

close

226

64.57

30

8.57

94

26.85

2.37

0.43

3

Health status

224

64

28

8.00

98

28

2.36

0.46

4

Years of service

223

63.71

29

8.28

98

28

2.35

0.46

5

Education level

221

63.14

29

8.28

100

28.57

2.34

0.58

6

Training and development work

travel agency maintenance

339

96.85

11

3.14

0

0

2.97

0.57

7

Treatment of

travel agency

330

94.28

20

5.71

0

0

2.94

0.51

8

Recruitment work,

management, use of tour guide

328

93.71

22

6.28

0

0

2.86

0.46

9

Conditions, environment

work

279

79.71

71

20.28

0

0

2.79

0.47

10

Selection process

tour guide training

230

65.71

31

8.85

89

25.42

2.40

0.53

11

Market demand

hddl school

227

64.85

33

9.42

90

25.71

2.39

0.44

GPA

2.61

0.49

1<= X <=3

4.28 . Correlation between influencing factors and PCTL group of HDVDL


PCTL Group

Objective factors

Subjective factors

R

p

r

p

1

Trend

0.56**

0.001

0.32**

0.002

2

Character

0.53**

0.000

0.39**

0.007

3

Capacity

0.65**

0.004

0.30**

0.006

4

Temper

0.57**

0.003

0.35**

0.000

Note: ** : p<0.01


4.29. Comparison of the level of 5 qualities in HDVDL before and after the impact



TT

Survey subjects

Quality level


d i


2

d i


Note

Before impact

After Impact

p1

p2

p14

p9

p7

Total

point X1 i

p1

p2

p14

p9

p7

Total

point X2 i

1

D1

1

2

1

1

2

7

2

3

2

3

3

13

6

36


2

D2

2

2

3

1

2

10

3

2

3

2

2

12

2

4


3

D3

1

2

2

2

1

8

3

3

2

3

3

14

6

36


4

D4

2

1

1

2

2

8

2

2

3

3

2

12

4

16


5

D5

1

1

1

2

1

6

3

3

3

3

2

14

8

64


6

D6

2

1

1

1

1

6

3

3

2

2

1

11

5

25


7

D7

2

2

2

2

1

9

3

3

3

2

2

13

4

16


8

D8

1

1

2

2

1

7

3

2

3

3

3

14

7

49


9

D9

2

1

2

1

2

8

2

3

3

2

3

13

5

25


10

D10

1

1

1

2

1

6

2

2

2

2

3

11

5

25


11

D11

1

1

2

3

1

8

2

3

3

3

3

14

6

36


12

D12

1

2

2

2

2

9

2

3

3

3

2

13

4

16


13

D13

3

2

2

1

2

10

2

3

3

3

3

14

4

16


14

D14

1

1

1

2

1

6

2

3

2

3

2

12

6

36


15

D15

2

2

2

2

1

9

3

3

3

3

3

15

6

36


16

D16

1

1

2

2

1

7

1

2

3

3

2

11

4

16


17

D17

2

2

3

1

2

10

3

2

3

2

3

13

3

9


18

D18

2

1

2

1

2

8

2

3

2

3

2

12

4

16


19

D19

1

1

2

2

1

7

1

2

3

3

2

11

4

16


20

D20

3

1

1

2

1

8

3

2

3

3

3

14

6

36


21

D21

2

3

1

1

2

9

2

3

2

2

3

12

3

9


22

D22

2

1

2

2

1

8

3

2

3

3

2

13

5

25


23

D23

1

1

2

1

1

6

2

2

3

2

3

12

6

36


24

D24

2

3

1

2

1

8

2

3

2

3

3

13

5

25


25

D25

1

2

1

1

2

7

2

3

2

2

2

11

4

16


26

D26

2

1

2

1

2

8

3

3

2

3

3

14

6

36


27

D27

1

1

2

2

1

7

3

2

3

3

2

13

6

36


28

D28

1

2

1

2

1

7

3

3

3

3

3

15

8

64


29

D29

2

1

1

1

1

6

3

2

3

3

3

14

8

64


30

D30

1

1

2

2

2

8

3

3

2

3

3

14

6

36


31

D31

1

2

2

1

1

7

2

3

3

2

3

13

6

36


32

D32

2

1

2

2

1

8

3

2

3

3

2

13

5

25


33

D33

2

3

1

1

2

9

2

3

2

2

3

12

3

9



Total

point






255






425

170

946




X






2.25






2.49





4.30. Comparison of PC's love for HDDL profession before and after impact



TT

Survey phone

Quality Level

d i (X1i

- X2i)


d i 2


TT


Survey phone

Quality Level

D i (X1i

- X2i)


d i 2

Before impact

After the action

dynamic

Author

dynamic

After the action

dynamic

X1 i

X2 i

X1 i

X2 i

1

§1

1

2

1

1

18

§18

2

3

1

1

2

§2

1

3

2


19

§19

1

2

1

1

3

§3

1

3

2


20

§20

1

3

2

4

4

§4

1

2

1

1

21

§21

2

3

1

1

5

§5

2

3

1

1

22

§22

2

2



6

§6

1

1



23

§23

1

2

1

1

7

§7

1

1



24

§24

1

1



8

§8

1

1



25

§25

1

2

1

1

9

§9

1

3

2

4

26

§26

1

3

2

4

10

§10

1

2

1

1

27

§27

2

3

1

1

11

§11

1

1



28

§28

1

2

2

4

12

§12

1

1



29

§29

2

3

1

1

13

§13

2

3

1

1

30

§30

1

1



14

§14

1

1



31

§31

1

3

2

4

15

§15

1

1



32

§32

2

3

1

1

16

§16

1

1



33

§33

1

1



17

§17

2

2









Total score

42

68

25

33


dd i d i 30

t= . n = ; d=X 1i – X 2i ; d = = = 0.118; f=n-1=32

s d d 2 n(d) 2 n 32

i

n(n 1)

t=2.097. If we take=0.05 then t=2.03 < t : Two different results . If we take=0.01 then t= 2.75 >t: The two results are not yet different.


4.31. Comparison of tour guides' level of interest in working with tourists before and after the intervention


TT

Survey phone

Quality Level

d i (X1i

- X2i)


d i 2


TT


Survey phone

Quality Level

d i (X1i

- X2i)


d i 2

Before impact

After the action

dynamic

Author

dynamic

After the action

dynamic

X1 i

X2 i

X1 i

X2 i

1

§1

1

3

2

4

18

§18

1

3

2

4

2

§2

1

2

1

1

19

§19

1

3

2

4

3

§3

1

2

1

1

20

§20

1

2

1

1

4

§4

1

3

2

4

21

§21

2

2



5

§5

2

3

1

1

22

§22

2

3

1

1

6

§6

1

1



23

§23

1

2

1

1

7

§7

1

1



24

§24

1

3

2

4

8

§8

1

3

2

4

25

§25

1

1

1

1

9

§9

1

3

2

4

26

§26





10

§10

1

2

1

1

27

§27

1

3

2

4

11

§11

1

3

2

4

28

§28

2

3

1

1

12

§12

1

1



29

§29

1

3

2

4

13

§13

2

2



30

§30

1

3

2

4

14

§14

1

1



31

§31

2

3

1

1

15

§15

1

3

2

4

32

§32

1

3

2

4

16

§16

1

1



33

§33

1

2

1

1

17

§17

2

2









Total score

39

75

37

60


dd i d i

t= . n = ; d=X 1i – X 2i ; d = ; f= n-1= 32

s d d 2 n(d) 2 n

i

n(n 1)

t=49.5. If we take=0.01 then t=2.75 < t : The two results are significantly different. The quality level after the intervention is significantly higher than before the intervention.

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