LIST OF ABBREVIATIONS
ASB : British Accounting Standards Board BCĐKT : Balance Sheet
BCKQKD: Business results report BCLCTT: Cash flow statement BCTC: Financial statement
BCTN: Annual Report BGĐ: Board of Directors
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Completing the annual reporting system in joint stock companies listed on the Vietnamese stock market - 27 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Completing the organization of accounting for revenue, sales costs and determining business results at Hai Phong Paint Joint Stock Company - 1 -
Completing the accounting of goods at Hai Nam Investment and Development Joint Stock Company - 11 -
Completing the personal credit rating model at Saigon Commercial Joint Stock Bank - 12
BKS : Board of Control
JSC : Joint Stock Company

DN : Enterprise
State-owned enterprise: State-owned enterprise
FASB: American Accounting Standards Board GDCK: Securities Trading
Board of Directors: Board of Directors
HNX: Hanoi Stock Exchange
HOSE : Ho Chi Minh City Stock Exchange IASB : International Standards Board
KTV: Auditor
OTC : Over-the-counter stock market ROA : Return on assets
ROE: Return on equity SEC: US Securities and Exchange Commission TMBCTC: Notes to financial statements TNDN: Corporate income
Ho Chi Minh City: Ho Chi Minh City Fixed assets: Fixed assets
TTCK : Stock Market TTGDCK : Securities Trading Center VAS : Vietnam Accounting Standards VN-Index : Vietnam Stock Index UBCKNN : State Securities Commission
UPCoM: Stock exchange of unlisted public companies
INTRODUCTION
1. Urgency of the topic
The Vietnamese stock market is still a very new and attractive environment for investors. However, to choose investment securities, investors must rely on many sources of information; in which, information from the annual reports (ANRS) of listed organizations is one of the important and reliable sources of information for investors to make decisions. Financial statements (ANRS) and ANRS reflect the financial capacity and potential, financial security and business performance of enterprises. Analyzing and evaluating financial indicators through ANRS of listed joint stock companies (JSCs) is a way for investors to "choose the right place to invest" on a basis, avoiding the situation of investing in a "psychological" or "crowd" style.
The concentrated stock market in Vietnam officially came into operation in July 2000, about 10 years ago. Compared to developed countries in the world, the Vietnamese stock market is still very young. In the first stock trading sessions, on July 28, 2000, the Vietnamese stock market had only 2 listed joint stock companies. By 2005, the number of listed joint stock companies had reached 27; of which, 20 listed companies were formed from the equitization of state-owned enterprises (SOEs) [26, p.81]. The information system of the companies during this period was still heavily influenced by the old management system, the viewpoint and ideology of relying on the state budget. From 2006 to now, the Vietnamese stock market has made strong developments in both scale and quality, with the participation of many listed organizations and investors. Commodities on the market and brokerage companies are increasing. Up to now, the number of listed enterprises on both Ho Chi Minh City (HCMC) and Hanoi Stock Exchanges is about 600 enterprises. Along with the increasingly strong development of the Vietnamese stock market, the requirement for publicity and transparency in information disclosure on a wide scale and in a timely manner has become mandatory for listed companies. However, the information disclosed by listed companies in Vietnam still lacks transparency. The Organization for Economic Cooperation and Development (OECD) in collaboration with the State Securities Commission (SSC) June
In 2006, the Vietnam Securities Law published a report assessing the governance situation of Vietnamese companies, in which the principles of information disclosure and information transparency were basically not complied with by Vietnamese companies [26, p.81]. The Law on Securities of Vietnam stipulates in Clauses 1 and 2, Article 16, within 10 days from the date of audited annual financial statements, public companies must periodically disclose information about the annual financial statements. According to the provisions on information disclosure in Clause 1, Section II of Circular No. 09/2010/TT-BTC dated January 15, 2010 of the Ministry of Finance, the deadline for completing the annual financial statements is no later than 90 days from the end of the fiscal year and the deadline for submitting the annual financial statements is no later than 20 days from the end of the deadline for completing the financial statements. However, in reality, the annual financial statements are still late for investors.
Financial statements play a very important role, it is the language of business activities of listed joint stock companies, thanks to which investors have the basis to make correct and timely decisions. In Vietnam, the regulation on financial statement disclosure for listed organizations has only appeared since 2007 in Circular 38/TT-BTC dated April 18, 2007 and then amended by Circular 09/TT-BTC dated January 15, 2010 of the Ministry of Finance. However, over the time of information disclosure, financial statements of listed joint stock companies have revealed many limitations, inconsistencies and incompleteness, causing many difficulties for investors and information users. In addition, the information on current financial statements is not suitable for analyzing and evaluating business performance but still tends to serve the control needs of the State. This is partly due to the fact that the financial statements system is not really scientific, reasonable and unified, and partly due to the fact that listed companies themselves do not have a correct understanding of the role of financial statements. Therefore, the construction and completion of the financial statements system of listed joint stock companies on the stock market is an urgent and necessary issue to serve the decision-making of securities investors, contributing to the stability, right direction and integration of the Vietnamese stock market.
Based on the important role of the annual report system in listed joint stock companies, after a period of research, the author chose the topic: "Improving the annual report system in listed joint stock companies on the Vietnamese stock market" to do his doctoral thesis.
2. Research object and scope
The research object of the thesis is the financial statement system of listed joint stock companies on the stock exchange.
The scope of the thesis is limited to theoretical research, analysis of the current situation and proposal of solutions to build and perfect the financial statements system of listed joint stock companies on the Vietnamese stock market.
3. Research objectives
With the identified research object and scope, the thesis focuses on solving the following problems:
- Systematic analysis of the theory of financial statements in enterprises, clearly indicating the nature and content that financial statements need to have.
- Assessing the current status of the financial statements system of listed joint stock companies on the Vietnamese stock market: advantages, disadvantages and reasons for improving the financial statements system of listed joint stock companies.
- Proposing solutions to build and perfect the financial statements system in listed joint stock companies on the Vietnamese stock market, in order to provide reliable information for investors to make decisions and managers to correctly assess the financial status and business performance of listed joint stock companies, thereby contributing to the health and stability of the Vietnamese stock market.
4. Research methods
To achieve the set objectives, based on the dialectical materialism and historical materialism methodology, the thesis has flexibly applied methods such as investigation, survey, grouping, consulting investors and experts... From there, the thesis has synthesized, analyzed, evaluated, pointed out the existence and success of the current BCTN system and proposed solutions along with conditions for implementing solutions to perfect the BCTN system. The research methods are specified in the following work steps:
Step 1/ Collect information about the BCTN system:
40 financial statements of listed joint stock companies on the Vietnam stock market from 2007 to 2010 were selected to assess the current information disclosure status of enterprises compared to regulations on information disclosure. The basis for sample selection is based on the following criteria:
- BCTNs won prizes in the annual BCTN voting contest.
- Charter capital size of listed companies according to levels: large, medium and small.
Based on the comparison between the regulations on information disclosure and the actual financial statements of these listed companies, the thesis draws conclusions on the actual financial statements of listed joint stock companies.
Step 2/ Consult with experts, investors and businesses:
Create a survey to evaluate the opinions of the subjects: investors, analysts and enterprises (listed joint stock companies) on the annual reports of listed joint stock companies in terms of content, form, time and method of information disclosure.
Step 3/ Processing survey results:
Using SPSS 18 statistical software to analyze and evaluate the annual reports of listed companies from the perspective of information users, information needs of the main information users (investors, analysts) as well as the ability to respond to information disclosure from listed companies.
Step 4/ Propose solutions to improve the BCTN system:
Based on the survey results of the current status of financial statements of listed joint stock companies in Vietnam, assessment of information expectations of users, assessment of feedback from reporting entities, and learning from the experiences of some countries in the world, we propose solutions to improve the current financial statements system.
5. Main contributions of the thesis
Academically, theoretically
Financial statements are an official and effective tool for users to evaluate the financial situation and detailed information of the enterprise, thereby making appropriate decisions. In Vietnam, financial statements are a mandatory report for listed joint stock companies, first appearing officially in the regulations on information disclosure in Circular 38/TT-BTC dated April 18, 2007 of the Ministry of Finance. However, in terms of theory, there has not been any research work related to financial statements published in Vietnam up to now.
Based on the theory of accounting reporting system and referring to the experience of financial statements of some countries in the world, the thesis focuses on clarifying the theoretical basis of financial statements to perfect the financial statements system in current listed joint stock companies on the Vietnamese stock market. Specifically:
- Position of financial statements: Financial statements are an official and effective tool for users to evaluate the financial situation and detailed explanatory information of the enterprise, thereby making appropriate decisions.
- Nature of financial statements: Financial statements are reports that reflect, evaluate, and analyze the financial situation and business results of an enterprise after a period of operation, especially the reporting year. Although financial statements have some similarities to financial statements, financial statements are not financial statements.
- Purpose of BCTN: Providing financial and non-financial information mainly for external users, is an effective tool in promoting and strengthening the image of the enterprise, creating trust for investors, partners and the public...
- Information nature of the annual report: Along with quantitative information reflecting the financial situation and business results, the annual report also includes a lot of non-quantifiable information such as the company's mission statement, development strategy, information about the company's products and services, explanations from managers, audit reports, etc., making it easier for users to understand the company's operations as well as business strategies and information on the company's development orientation in a reliable manner.
In addition, the thesis has pointed out the basic factors affecting the financial statements of each country and Vietnam, including economic development; legal system; financial supply; cultural and educational characteristics; integration trends with international accounting.
In practice
The thesis argues that: BCTN is an official and public information channel of enterprises. However, the current BCTN system has not yet provided all the necessary information to users. Therefore, to ensure the publicity, transparency, clarity, ease of understanding, completeness and accuracy of information, it is necessary to complete the BCTN system based on the following principles: (1) In accordance with international standards and practices; (2) In accordance with trends
development status of listed joint stock companies; (3) Suitable for the actual needs of information users; (4) Suitable for the country's socio-economic development guidelines.
Based on the survey of the current status of the financial statements of selected joint stock companies, along with assessments from the main users (investors, experts) and from the preparers (listed joint stock companies), the thesis has identified the limitations in providing information of the current financial statements system. The thesis proposes solutions to improve the financial statements such as: (1) Improve the reporting format; (2) Improve the number of departmental reports;
(3) Complete the report content; (4) Complete the disclosure criteria; (5) Complete the time and method of information disclosure. From there, the thesis proposes a BCTN model in the proposed direction to better meet the information needs of users.
In order to implement solutions to improve the BCTN system, the thesis also makes recommendations to the State and listed joint stock companies in Vietnam. The recommendations made by the thesis not only help policy-making agencies (Ministry of Finance, State Securities Commission) but also help listed joint stock companies, researchers, managers, and investors have a reliable basis to evaluate and review the business performance of the company and are a useful reference source for other users.
6. Structure of the thesis
In addition to the introduction, conclusion, list of author's published works, list of references and appendices, the thesis consists of 3 chapters:
Chapter 1: Theoretical basis of annual reporting system in joint stock companies listed on the stock market.
Chapter 2: Current status of annual reporting system of joint stock companies listed on Vietnam stock market.
Chapter 3: Viewpoints and solutions to improve the annual reporting system of joint stock companies listed on the Vietnamese stock market.
RESEARCH OVERVIEW
1. Overview of research on annual reports in the world
Financial statements play a very important role in providing information about the financial situation, business performance and cash flow of an enterprise. However, a lot of information that those interested in the situation of an enterprise need to find, such as additional explanatory information from the reports of the Board of Directors (BOD), Chairman of the Board of Directors (BOD) and auditing experts, is not reflected in the financial statements. These will become important factors for users of information of enterprises through the annual report.
In the world, the stock market has developed for a long time in many countries. Therefore, the issue of information disclosure through annual reports has attracted the attention of many authors. Some authors focus on the role of annual reports, others are interested in annual reports as a basic information tool while some consider annual reports as a financial accounting document of enterprises with two types of information disclosure mentioned, which are descriptive information (annual reports reflect past information) and forecasting information (annual reports give forecasts about future trends).
Most academic studies have examined financial statements from the perspective of accounting information disclosure with a tendency to emphasize the usefulness of information disclosure such as Tennyson et al. (1990) [61, pp.391-410]; Frazier et al. (1984) [48, pp.318-331]. Besides that point of view, some other studies by Meek and Gray (1989);
Meek et al. (1995); Zarzeski (1996) again focused on highlighting other unexpected factors related to the internationality of companies in comparative studies, such as international sales, country of origin and the role of culture among multinational companies that influence information in annual reports [55], [56], [69] .
In addition to the above viewpoints, many other studies emphasize how shareholders read annual reports. According to Scholes and Clutterbuck (1998), Mitchell et al. (1997), each subject uses annual reports for its own purpose [54]. In theory, information disclosure must be different and consistent with shareholders' expectations, national and international. Through information disclosure, managers want to send signals to shareholders to prioritize the necessary messages to help managers get closer to powerful shareholders.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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