Analyze and propose solutions to improve individual customer satisfaction with lending services of Global Petroleum Joint Stock Commercial Bank GP. Bank, Vung Tau branch - 2
LIST OF TABLES Table 1.1: Five quality gaps 19 Table 1.2: Summary table of coded scales 29 Table 2.1: GP. Banks business results in the period 2008 - 2012 38 Table 2.2: Business performance results of GP. Bank Vung Tau branch in 2008 -2012. . . 40 Table 2.3: Profits classified by type of operation ...










