2.2.2.5. The market's ability to supply capital to meet the capital needs of businesses and investors to build highways.
As analyzed above, the capital supply capacity of the capital market is very diverse, depending on each project and the capital mobilization policy of the Government. Regarding the structure of capital sources for investment in construction and development of roads and highways in Vietnam today, capital from the state budget is extremely limited; capital from the market, especially long-term capital markets, such as the stock market, can be said to be not really strong; ODA capital (in addition to the compensation for state budget deficit) is gradually decreasing; therefore, all possibilities can only rely on investment capital from the non-state budget sector, especially from the private sector.
Total investment capital for infrastructure development compared to GDP in the period 2001 - 2010 is shown in the following table:
Table 2.3. Ratio of infrastructure development investment capital to GDP in regions
Area
Investment capital ratio to GDP (%) | |
State budget | 7 – 8 |
State credit | 5.6 – 6 |
State-owned enterprises | 5.3 – 5.9 |
Private sector | 7 – 8 |
FDI | 5 – 6 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Cronbach's Alpha Reliability Coefficient of Components of the Scale of Factors Affecting Investment Capital Attraction for Tourism in Ba Ria Vung Tau Province -
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Industry Development Orientation and Public Investment Capital Needs to Meet the Development of the Healthcare Industry in the 2022 - 2025 Period, Vision to 2030 -
Developments in Capital Mobilization, Investment, Deposits, and Lending on the Interbank Market Up to September 2012

Source: Ministry of Planning & Investment, Assessment of capital structure for infrastructure development investment (2001 – 2010)
Through the comparison table, we can see that the total investment capital of the private sector is equal to the investment capital from the state budget. In the period 2001 - 2010, the total development investment capital of the whole society increased by 11-13%/year, reaching 32% of GDP. The total investment capital of the whole society in this period reached over 150 billion USD compared to 46 billion USD in the period 1991-2000. In the total investment capital of the whole society, investment from the state budget reached 7-8% of GDP (in the period 1991-2000 it reached 6.4% of GDP), state credit reached 5.5 - 6% of GDP, investment capital of state-owned enterprises reached 5.3 - 5.9% of GDP, investment capital of the population reached 7-8% of GDP, FDI reached 5 - 6% of GDP.
Compared to GDP, it is expected that in the period 2011-2020, the total social investment capital will reach an average of 30-32% of GDP. Of which, there are capital sources that the State can completely control, while the State capital can only partially control, or can only indirectly guide the allocation and use through financial mechanisms and policies. It is also possible that the State can decentralize the ability to control and guide the State for investment capital sources as follows:
+ Investment capital from the State budget reaches 7-8% of GDP, this is the part that the State can completely control. This investment capital plays an important role, performing the same function as other types of normal investment capital, which is to generate profit, create a foundation for economic growth, and also has the function of directing and guiding other investment capital sources.
+ The State capital that can be controlled is mostly State credit capital, in the period 2001-2010 accounting for 5.5 - 6% of GDP. This capital is used both to increase resources for development and to guide investment through selective forms of users based on criteria such as investment subjects, investment fields or investment locations.
+ The State capital that can be partly controlled is the investment capital of State-owned enterprises, which in the period 2001-2010 accounted for an average of 5.3-5.9% of GDP. With the increase in autonomy for State-owned enterprises, the State's control over the use and allocation of this capital source is increasingly limited, so there have been problems of loss and waste of this investment capital source.
+ With capital sources from the residential sector and foreign investment, the State can only orient and guide investment through the use of investment capital sources that the State can control, and through other financial mechanisms and policies. Therefore, to guide the allocation and good use of these capital sources, the State needs to use a combination of both of the above mentioned tools.
Table 2.4. Ratio of capital investment in infrastructure to GDP of some Asian countries
Countries
Infrastructure investment ratio / GDP (%) | |
Korea | 29.4 |
Indonesia | 24.9 |
Malaysia | 21.9 |
Philippines | 15.3 |
Thailand | 26.8 |
China | 44.2 |
Vietnam | 41 |
Source: WB, http://ppi.woldbank.org
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
44.20%
41%
29.40%
24.90%
21.90%
26.80%
15.30%
Indonesia
Malaysia
Philippines
Thailand
Source: http://ppi.woldbank.org
Thus, it can be seen that in recent years, total social investment in some countries in the region has continuously increased (including investment in technical infrastructure) and remained at a high level. The capital/GDP ratio has increased from 34% in 2001 to over 42% in the years 2006 to 2009, with an average for the entire period 2001-2010 of approximately 41%, compared to 30.7% in the period 1991-2000. In 2007, Vietnam's capital investment/GDP ratio was only lower than that of China (44.2%), but much higher than that of Korea (29.4%), Thailand (26.8%), Indonesia (24.9%), Malaysia (21.9%) and the Philippines (15.3%). Over the years, this rate has generally decreased in most countries, while in Vietnam it has increased sharply and always remained high, currently among the highest in East and Southeast Asia.
In Vietnam, in recent times, all economic sectors have grown and expanded in scale in all fields. The structure of economic sectors has changed in a positive direction, in line with the market mechanism. Analysis shows that the investment proportion by economic sector has also changed significantly, as shown in the following table:
Table 2.5. Investment proportion by economic sector of Vietnam
Area
2000 (%) | 2009 (%) | |
State | 59.1 | 40.6 |
Private | 22.9 | 33 |
Foreign investment | 18 | 25.6 |
Source: WB, http://ppi.woldbank.org
18%
22.90%
59.10%
25.60%
State
40.60%
Private
Foreign investment
33%
2000 2009
Source: WB, http://ppi.woldbank.org
Through table 2.5, it can be seen that the state economic sector in total social investment has decreased quite rapidly, from 59.1% in 2000, down to 40.6% in 2009, and in 2010 equal to 42% of GDP; the proportion of investment capital of the non-state sector increased from 22.9% to 33% and the proportion of the foreign investment sector increased from 18% to 25.6% in the same period.
The research results also show that, in the past 10 years, capital of the foreign investment sector increased 6.7 times, the private economic sector increased 6.9 times and the public economic sector increased 6.9 times.
The state sector increased by 4.6 times, so it can be seen that other economic sectors have a higher growth rate than the state economic sector. Studies also show that the investment efficiency of the state sector is lower than that of the private sector.
In the context of investment from the State budget gradually decreasing and narrowing due to limited resources, low investment efficiency while public debt is gradually increasing to the safe limit; foreign investment has not been attracted to areas of the economy where capital is used most effectively, encouraging investment from the private sector in infrastructure development, especially road traffic, is really important in the country's economic development. Moreover, the scale of the economy is still very small, so domestic capital can only meet a part. The ability to mobilize domestic capital, enterprises, and residents annually for development investment only reaches about 2/3 of the total capital demand, the rest must rely on foreign capital.
Therefore, it is necessary to combine diverse capital sources: state budget, government bonds, ODA capital, capital from the private sector and public-private partnership (PPP) to bring about optimal efficiency.
At the 13th National Assembly session, the Government reported to the National Assembly the orientation for restructuring public investment, accordingly, since 2012, the total mobilized social investment capital is about 1,000,000 billion VND, equivalent to about 33.5 - 34% of GDP. Specifically, the investment capital from the State budget is about 180,000 billion VND, the Government bond capital is 45,000 billion VND, the State's development investment credit capital is about 55,000 - 56,000 billion VND, accounting for 5.6% of the total social investment capital. The investment capital from residents and private enterprises accounts for 41.8 - 43%. It is expected that about 170,000 billion VND will come from foreign direct investment (FDI), accounting for 17.5 - 18% of the total capital. Thus, with this mobilization plan, the proportion of public investment will account for about 39.5 - 40.3% of total social investment capital, while in 2011 it was 41.7% and in the period 2006 - 2010 it was up to 44.3%.
Mobilizing investment capital from many different sources, or in other words diversifying investment capital sources for the whole society in general and for investment in road traffic development in particular, comes from the actual capacity of the State budget's capital sources.
can meet the development investment needs of the economy. Therefore, this will be one of the positive solutions to contribute to promoting economic growth, social stability, and strengthening the financial potential of the State.
2.2.2.6. Other conditions
Other conditions supporting investment in highway construction under the PPP model, first of all, must include a developed, synchronous and stable financial market. Although this is a different condition in Vietnam, with a market economy, this condition must be considered a prerequisite to ensure that private investors are able to mobilize enough capital to meet the initial investment capital requirements of the project, both during the project implementation process. Managing financial activities at the macro level, the financial market is built and completed, operating smoothly, the financial market is developed, private investors can access capital sources in the market, they have the conditions to mobilize capital for project implementation from financial institutions or through the issuance of shares, debt securities in the capital market. In addition, the developed financial market also helps private investors choose a source of capital with a reasonable cost of capital to increase the efficiency of project investment. How to balance the cost of capital with revenue and balance the potential risks of the project. It is thanks to the financial market, the financial market has the ability to provide capital with low interest rates, which also creates the attraction for private investors when they participate in investing in the construction of highway projects.
The factor of stable political environment also makes the construction and development of expressway projects in the form of PPP in Vietnam attractive when mobilizing investment capital from foreign investors. A stable environment, priorities for socio-economic development according to international practice, is to develop infrastructure one step ahead. With the trend of increasingly deep and wide integration into the international economy, Vietnam cannot help but participate in regional and international trade, so Vietnam's expressway network also has the mission of connecting with countries in the region.
2.3. Experience of other countries in mobilizing non-budgetary capital to implement highway projects and lessons for Vietnam
2.3.1. Experience of developed countries
2.3.1.1. Japan's experience
In order to ensure funding for the development of the road network, especially highways, in 1953 the Japanese Government issued the Law on Effective Measures related to the establishment of the Road Improvement Cost Support Fund, later renamed the "Road Fund". The main source of the fund is from the revenue from gasoline tax. In 1968, a vehicle purchase tax (5% of the purchase price) was added to the Road Fund. Since 1971, the Fund has been supplemented by the implementation of tax collection on vehicle loads on highways. The use of the Fund is divided into 3 types: Projects paid for in part by the Fund and supplemented from the State budget; Toll projects, funded by loans and repaid from toll revenue, the Fund only partially supports; Independent local road projects, paid for by the local budget, the Fund can partially support if necessary. In addition, to diversify forms of cooperation for the construction of transport networks, to mobilize capital for the development of transport infrastructure including highways, to reduce the burden on the State budget and to soon complete the implementation of the strategic goal of building a complete and modern transport system, the Japanese Government has called for contributions from the whole society, especially the private sector.
Table 2.6. The process of participation in construction and operation of infrastructure by private investors in Japan
Form
Year | KCHT and DV | |
Privatization | 1987 | Railway system |
2004 | Narita International Airport | |
2005 | Road network (including highways) | |
State-private joint venture | 1985 | Kansai International Airport |
1986 | Tokyo Bay Expressway | |
1998 | Central Japan International Airport (Nagoya) | |
Delegation of TC power to the private sector | 2000 | Hibiki Seaport Cargo Terminal |
2005 | Haneda Airport Passenger Terminal | |
2005 | Haneda Airport Cargo Terminal |
Source: Promoting the role of the private sector in sustainable infrastructure development, http://vnep.org.vn
Table 2.6 shows that public-private cooperation in highway construction has been applied by the Japanese Government since 1986. By 2005, the Government also allowed the private sector to directly construct some highways.
In addition, to attract investment outside the state budget, the Japanese Government also issued two types of bonds: one issued by the Government and one issued by a banking group with a government guarantee. Therefore, the problem of lack of capital for infrastructure construction and development in Japan has been solved.
2.3.3.2. UK experience
From 1992 to 2010, the UK implemented 913 PPP projects, with a total capital of 115 billion pounds (equivalent to 200 billion USD), covering many areas of both technical and social infrastructure. The initial goal was to attract investment in infrastructure without increasing the burden on the budget. Later, the PPP program was also implemented for the purpose of increasing investment efficiency. The UK's experience in implementing PPP shows that: 80% of UK PPP projects have costs equal to or below the estimated level, and the construction time is guaranteed to be on schedule. Compared with the average of traditional public service provision projects, the number of projects exceeding the estimate is up to 30%. To implement the PPP project, the UK Government's Department of Economy and Finance has established the UK Partnership, which functions as a knowledge development and expansion center for the Government's PPP program, connecting with each Government agency in each PPP project. With the task of advising on national PPP policy and strategy, advising on specific PPP projects, for example, supporting stages in the bidding process to select investors. The Partnership operates on the basis of funding collected from the service fees they provide. The Partnership is also responsible for drafting sample documents and guidelines for PPP projects. Although the capital structure of the Partnership is 51% private and 49% state-owned. What is special is that this organization operates in a non-profit form.
The UK Partnership has contributed greatly to the success of the PPP programme in the UK. However, it is impossible not to mention other advantages that a developed country like the UK has, such as a relatively comprehensive legal and institutional framework and

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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