MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICS
Truong Thi Kim Ngan
SOLUTIONS TO IMPROVE EMPLOYEE JOB SATISFACTION AT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT - NORTH SAIGON BRANCH
MASTER'S THESIS IN ECONOMICS
Ho Chi Minh City - 2016
MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICS
Truong Thi Kim Ngan
SOLUTIONS TO IMPROVE EMPLOYEE JOB SATISFACTION AT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT - NORTH SAIGON BRANCH
Major: Business Administration (Applied Direction) Code: 60340102
MASTER'S THESIS IN ECONOMICS
SCIENTIFIC INSTRUCTOR:
Dr. NGUYEN THANH HOI
Ho Chi Minh City - 2016
COMMITMENT
I hereby certify that the topic “ Solutions to improve job satisfaction of employees at Vietnam Joint Stock Commercial Bank for Investment and Development – North Saigon Branch ” is my own independent research topic, which is based on the research, analysis and evaluation of data at Vietnam Joint Stock Commercial Bank for Investment and Development – North Saigon Branch. The data are honest and have not been published in any other research works with similar content.
Ho Chi Minh City, date month year 2016 Author
Truong Thi Kim Ngan
INDEX
COVER PAGE SUPPLEMENT
COMMITMENT
LIST OF ABBREVIATIONS LIST OF TABLES
LIST OF DIAGRAM AND DRAWINGS
INTRODUCTION 1
1. Reasons for choosing topic 1
2. Research objective 2
3. Research object and scope 2
4. Research method 2
5. Topic structure 3
CHAPTER 1: THEORETICAL BASIS AND RESEARCH MODEL 4
1.1. Theoretical basis 4
1.1.1. Concept of job satisfaction 4
1.1.2. The meaning of job satisfaction 5
1.1.2.2. Job satisfaction reduces employee absenteeism 5
1.1.2.3. Job satisfaction increases employee engagement 6
1.1.3. Theory of building job satisfaction scale 6
1.1.3.1. Maslow's hierarchy of needs theory (1943) 6
1.1.3.2. Herzberg's two-factor theory (1959) 8
1.1.3.4. McClelland's achievement theory (1988) 9
1.1.3.5. Adam's Theory of Equity (1963) 10
1.1.3.6. Vroom's Expectancy Theory (1964) 10
1.1.4. Previous research models on measuring job satisfaction 11
1.2. Proposed research model 15
1.3. Research methods 16
1.3.1. Research process 16
1.3.2. Qualitative research 18
1.3.3. Quantitative research 18
Chapter 1 Summary 19
CHAPTER 2: CURRENT BUSINESS PERFORMANCE AND JOB SATISFACTION OF EMPLOYEES AT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT - NORTH SAIGON BRANCH IN THE PERIOD 2011-2015 20
2.1. General introduction of Vietnam Joint Stock Commercial Bank for Investment and Development - North Saigon Branch 20
2.1.1. General information about BIDV BSG 20
2.1.2. Management structure 21
2.1.3. Current status of business activities at BIDV BSG 21
2.1.3.1. Business operations functions 21
2.3.1.2. Business situation at BIDV BSG in the period 2011 - 2015 22
2.1.4. Business performance results 25
2.1.5. Human resources situation 26
2.2. Analysis of the current status of job satisfaction of BIDV employees - Bac Sai Gon 29
2.2.1. Analysis of the current situation of general job satisfaction of employees 29
2.2.2. Analysis of job satisfaction status by each factor 31
2.2.2.1. Analysis of the current status of job satisfaction and job nature factors 31
2.2.2.2. Analysis of the current status of job satisfaction and welfare factors 33
2.2.2. 3. Analysis of the current status of job satisfaction and co-workers 36
2.2.2. 4. Analysis of current status of job satisfaction and working conditions 40
2.2.2.5. Analysis of current status of job satisfaction, training and promotion factors 45
2.2.2.6. Analysis of the current status of job satisfaction and income factor 47
2.2.2. 7. Analysis of the current status of job satisfaction of superior factors 51
2.2.3. Assessing the current status of employee job satisfaction 53
2.2.3.1. Assessing the current status of job satisfaction according to job nature factors 53
2.2.3.2. Assess the current status of job satisfaction according to welfare factors.54
2.2.3.3. Assessing the current status of job satisfaction based on co-worker factors 55
2.2.3.4. Assessing the current status of job satisfaction according to working conditions factors 56
2.2.3.5. Assessing the current status of job satisfaction according to training and promotion factors 57
2.2.3.6. Assessing the current status of job satisfaction based on income factor
................................................................ ................................................................ ...................59
2.2.3.7. Assess the current status of job satisfaction according to superior factors.59
Chapter 2 Summary 60
CHAPTER 3. SOLUTIONS TO IMPROVE EMPLOYEES' JOB SATISFACTION AT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT - NORTH SAIGON BRANCH 61
3.1. Development orientation of BIDV BSG 61
3.1.1. Vision and mission of BIDV BSG until 2020 61
3.1.2. Development goals of BIDV BSG until 2020 61
3.2. Objectives and perspectives for building solutions 63
3.2.1. Objectives of developing solution 63
3.2.2. Solution building perspective 63
3.3. Solutions to improve employee job satisfaction 63
3.3.1. Solutions to improve satisfaction with the nature of work 63
3.3.1.1. Solution content 63
3.3.1.2. Implementation conditions and feasibility of solution 65
3.3.2. Solutions to improve satisfaction with welfare 65
3.3.2.1. Solution content 65
3.3.2.2. Implementation conditions and feasibility of solution 67
3.3.3. Solutions to improve satisfaction with colleagues 68
3.3.3.1. Solution content 68
3.3.3.2. Implementation conditions and feasibility of solution 69
3.3.4. Solutions to improve satisfaction with working conditions 69
3.3.4.1. Solution content 69
3.3.4.2. Implementation conditions and feasibility of solution 71
3.3.5. Solutions to improve satisfaction with training and promotion 71
3.3.5.1. Solution content 71
3.3.5.2. Implementation conditions and feasibility of solution 73
3.3.6. Solutions to improve satisfaction with income 73
3.3.6.1. Solution content 73
3.3.6.2. Implementation conditions and feasibility of solution 74
3.3.7. Solutions to improve satisfaction with superiors 75
3.3.7.1. Solution content 75
3.3.7.2. Implementation conditions and feasibility of solution 76
Chapter 3 Summary 77
CONCLUSION 78
REFERENCES APPENDIX
LIST OF ABBREVIATIONS
BIDV
Joint Stock Commercial Bank for Investment and Development of Vietnam | |
BIDV BSG | Joint Stock Commercial Bank for Investment and Development of Vietnam – Branch North Saigon branch |
Vietcombank | Joint Stock Commercial Bank for Foreign Trade of Vietnam |
Vietcombank BSG /VCB BSG | Joint Stock Commercial Bank for Foreign Trade of Vietnam – Branch North Saigon |
Vietinbank | Vietnam Joint Stock Commercial Bank for Industry and Trade |
Techcombank | Vietnam Technological and Commercial Joint Stock Bank |
ACB | Asia Commercial Joint Stock Bank |
VIB | Vietnam International Commercial Joint Stock Bank |
SHB | Saigon - Hanoi Commercial Joint Stock Bank |
Eximbank | Vietnam Export Import Commercial Joint Stock Bank |
MBB | Military Commercial Joint Stock Bank |
VPbank | Vietnam Prosperity Joint Stock Commercial Bank |
Sacombank | Saigon Thuong Tin Commercial Joint Stock Bank |
NCB | National Commercial Joint Stock Bank |
KPI | Key Performance Indicator: Key Performance Indicator job |
JDI | Job Descriptive Index: Job Descriptive Index |
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