Damages occur due to failure to obtain accurate and timely information. Therefore, information disclosure must ensure accuracy, even if it is detrimental to the company itself; at the same time, public companies must comply with the principle of timeliness in information disclosure. This regulation aims to prevent the market from being affected by rumors, distorting the formation of stock prices, and contributing to protecting investors.
The law regulating the information disclosure activities of public companies contributes to limiting the risk of abuse of power by corporate administrators:
The nature of public companies always has a conflict of interest between the company and the investing public, specifically between management personnel and investors in terms of information disclosure. Companies often do not want to disclose information about the board of directors or information related to the production and business process. On the contrary, investors want to know this information as much as possible. Strict implementation of the reporting and information disclosure regime can prevent the huge impacts of information concealment, fraud or insider trading, while ensuring the right to access information equally for the investing public. Requiring public companies to periodically and irregularly disclose information also helps the company operate more transparently, avoiding profiteering and abuse of power by key personnel because information disclosure requires honesty, investors and management agencies will check the authenticity of the information. In addition, through the published information, shareholders grasp the situation of the business, thereby making decisions suitable for the development of the company itself.
Create conditions for management agencies to effectively monitor the operations of public companies:
Along with the development of the stock market, the management agency needs to focus on monitoring securities transactions, improving the transparency and fairness of the market, detecting unusual transactions, and protecting the rights of investors. One of the bases for the State Securities Commission to monitor the activities of public companies is through the work of inspecting and evaluating the accuracy and timeliness of
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Disclosure of information of public companies on the stock market according to Vietnamese law - 2 -
The Impact of Transparency and Disclosure on the Cost of Equity of Listed Companies on the Vietnamese Stock Market -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Basics of Securities and the Stock Market - 51 -
Theoretical Basis of Risk and Risk Management in Foreign Exchange Trading of Joint Stock Commercial Banks
with the information published by the company to the market. The inspection and supervision process helps the management agency to amend and supplement legal regulations in accordance with market requirements, and at the same time have specific solutions to develop a transparent and sustainable stock market.
Meeting the requirements and goals of building and perfecting the stock market as well as being consistent with the process of international economic integration:

Vietnam is in the process of international economic integration and the need for indirect investment from foreign investors in Vietnam is very large. To attract this capital, first of all, the investment environment and Vietnamese enterprises themselves must be transparent because foreign investors always invest based on information analysis about the investment environment and business situation to assess risks. Usually, companies with large capitalization and high transparency such as Vinamilk (VNM), Masan (MSN) ... are always given priority by them. In addition, Vietnam is also participating in the connection program with ASEAN Stock Exchanges, which means that to participate in this common playground, we will have to comply with common standards as well as meet the requirements of public disclosure and information transparency like countries in the region, including very developed stock markets such as Singapore or Malaysia.
1.2.4. Legal basis for regulating information disclosure activities of public companies on the Vietnamese stock market
Information transparency plays a particularly important role in the development of the stock market. To meet the development needs of the market, the law on securities and the stock market in general and the law on information disclosure on the stock market in particular have undergone many changes.
In the first document, Decree No. 48/1998/ND-CP dated July 11, 1998 of the Government on securities and the stock market, legal regulations on information disclosure on the stock market were scattered in different chapters and articles. Until Decree No. 144/2003/ND-CP dated November 28, 2003 of the Government replaced Decree No.
Decree 48/1998/ND-CP has a separate Chapter (Chapter VI from Article 51 to Article 64) regulating specific information disclosure obligations for each market participant. To implement Decree 144/2003/ND-CP, the Ministry of Finance issued Circular 57/2004/TT-BTC dated June 17, 2004 guiding information disclosure on the stock market. This Circular has strongly impacted the implementation of information disclosure obligations, raising awareness of market participants about the obligation to provide and be informed; at the same time, it also contributes to the timely detection and handling of violations of the law on information disclosure, establishing and ensuring market order, helping the stock market develop transparently and sustainably [13, p11].
On June 29, 2006, the Securities Law No. 70/2006/QH11 was passed by the 11th National Assembly, contributing to the completion of the legal system in general and the stock market in particular, overcoming shortcomings and inadequacies in the previous legal framework on securities and the stock market. Regarding the issue of information disclosure, the Securities Law of 2006 has made a great step forward in improving the transparency of the market and has devoted a separate chapter (Chapter VIII) to regulate information disclosure. In particular, an important content has been legalized, which is the concept of "public company" and requires these companies to disclose information [16, Article 101], while previously this obligation only belonged to listed companies, thereby creating a wave of listing of public companies from the end of 2006 to 2011.
To specify the provisions on information disclosure in the Securities Law 2006, on April 18, 2007, the Ministry of Finance issued Circular No. 38/2007/TT-BTC guiding the information disclosure on the stock market. However, during this period, the Vietnamese stock market had sudden changes and developments in both scale and types of goods from the wave of listing, thus leading to difficulties in controlling the activities of market participants and requiring changes in the information disclosure system on the stock market. In addition, the newly formed and considered young stock market of Vietnam in these years was strongly affected by the global financial crisis in 2008 and the complex fluctuations of the domestic economy. The fluctuations
That action inevitably leads to changes in legal regulations in general and the law on the stock market in particular. The birth of Circular No. 09/2010/TT-BTC dated January 15, 2010 of the Ministry of Finance guiding the disclosure of information on the stock market (hereinafter referred to as Circular 09/2010/TT-BTC) replacing Circular 38/2007/TT-BTC is evidence of that change. Circular 09/2010/TT-BTC added the subject of disclosure of information as "organizations registering for transactions" and initially required these organizations to disclose information, and at the same time required public companies to establish websites with full sections on shareholder relations, including the Company Charter, internal governance regulations, Annual Reports, Financial Reports and issues related to the General Meeting of Shareholders. This is the basis for public companies to apply the electronic information disclosure system, thereby ensuring the timeliness and dissemination of disclosed information. Regarding financial statements, in addition to inheriting the regulation that listed organizations must disclose audited annual financial statements and quarterly financial statements, Circular 09/2010/TT-BTC also adds a regulation that listed companies must disclose semi-annual financial statements (first 6 months of the year) that have been reviewed by an approved auditing organization. In addition, the Circular also adds many cases where public companies must disclose information, especially information that must be disclosed irregularly within 24 hours; at the same time, it stipulates the principle that the State Securities Commission approves the temporary postponement of information disclosure in cases where information disclosure entities cannot comply with the deadline due to force majeure reasons and forces the company to make the disclosure immediately after the force majeure event has been resolved. It can be said that the birth of Circular 09/2010/TT-BTC marks a comprehensive change in the information disclosure regime on the stock market in response to the demand for market transparency as well as meeting the information needs of investors [2, p7]. This Circular, together with other legal documents such as Decree 84/2010/ND-CP dated August 2, 2010 of the Government detailing the implementation of a number of articles of the Securities Law (replacing Decree No. 14/2007/ND-CP) ; Decree 85/2010/ND-CP dated August 2, 2010 of the Government on administrative sanctions in the field of securities and the stock market (replacing Decree No. 36/2007/ND-CP) and then the Law amending and supplementing the Law on Securities.
Amendments and supplements to a number of articles of the Securities Law dated November 24, 2010 have created a synchronous legal corridor to regulate information disclosure activities on the stock market in general and information disclosure activities of public companies in particular.
In an effort to publicize and make the stock market more transparent and better protect investors' rights, on April 5, 2012, the Ministry of Finance issued Circular No. 52/2012/TT-BTC guiding information disclosure on the stock market ( hereinafter referred to as Circular No. 52/2012/TT-BTC ) replacing Circular No. 09/2010/TT-BTC with many new provisions. In this Circular, for the first time, the information disclosure regime for public companies is applied according to the company's scale. The term "large-scale public company" is specifically regulated, and at the same time, these companies (companies with contributed charter capital of VND 120 billion or more and the number of shareholders is not less than 300 shareholders) regardless of whether they are listed on the stock exchange or not must fulfill information disclosure obligations like listed companies. In addition, the deadline for financial statements of public companies is also shortened, in accordance with accounting and auditing regulations. In addition, the obligation to disclose information of major shareholders, internal shareholders of public companies and the obligation to disclose information of securities companies are also adjusted in a stricter direction. In Circular 52/2012/TT-BTC, the principle of criminal handling of violations of information disclosure obligations is also recorded for the first time.
In addition to Circular No. 52/2012/TT-BTC, other legal documents such as Circular No. 121/2012/TT-BTC dated June 26, 2012 of the Ministry of Finance guiding the governance of public companies (hereinafter referred to as Circular No. 121/2012/TT-BTC) , which stipulates the obligations of public companies to disclose information related to corporate governance, and Decree No. 108/2013/ND-CP dated September 23, 2013 of the Government on administrative sanctions in the securities sector (replacing Decree No. 85/2010/ND-CP) have specifically stipulated the forms of sanctions for violations of the reporting and disclosure regime. These documents have created a unified and synchronous system of documents regulating the information disclosure activities of market participants, including public companies.
In addition, for public companies - a type of joint stock company that is more developed in terms of capital scale and public nature, in addition to complying with the regulations on information disclosure under the securities law, these companies must also comply with the enterprise law on information disclosure obligations for joint stock companies. In many countries, including Japan, the information disclosure regime of joint stock companies is very strictly regulated. However, in Vietnam, the 2005 Enterprise Law almost does not stipulate the information disclosure obligations of joint stock companies, except for the requirement to disclose Financial Statements in Article 129. Currently, the draft amended Enterprise Law has included many disclosure obligations for joint stock companies, closer to international practice. However, when the amended Enterprise Law has not been promulgated, public companies must mainly conduct information disclosure according to the provisions of the securities law and the stock market.
Thus, the current legal basis regulating the information disclosure activities of public companies on the stock market is the Securities Law 2006 and the Law amending and supplementing a number of articles of the Securities Law. The provisions of the Securities Law have been specified in Circular No. 52/2012/TT-BTC. In addition, a number of other legal documents such as Circular 121/2012/TT-BTC, Decree 108/2013/ND-CP... have created a relatively complete legal framework regulating the information disclosure activities of public companies on the stock market.
CONCLUSION OF CHAPTER 1
Information disclosure or information disclosure (Information Disclosure) plays an important role in helping the stock market operate healthily and is a measure reflecting the level of development of any stock market. Timely, comprehensive and quality implementation of information disclosure contributes to limiting insider trading, ensuring fairness among investors, helping them make accurate investment decisions, thereby creating public confidence in the market. This is the fundamental driving force for the development of the stock market because when market confidence is built, the stock market will increasingly attract the attention of many investors, capital mobilization for businesses will be easier and the market will develop sustainably. For these reasons, the laws of all countries pay special attention to building and perfecting the information disclosure regime on the stock market.
As the subject providing "goods" on the stock market, information about public companies is therefore always of interest to investors and accounts for the majority of information on the market. According to the legal practices of many countries, public companies must disclose financial or non-financial information, arising periodically or irregularly, having an important impact on the company's operations and this information has a direct or indirect impact on the price of securities. Countries can choose to specify in detail the information that public companies must disclose or stipulate the principles of disclosure of important information, but all require public companies to ensure timeliness, completeness and accuracy in information disclosure. Performing the obligation to disclose information is both an obligation and a right of public companies because information transparency is the key to competition between businesses, especially in the current process of international economic integration.
Chapter 2
CURRENT STATUS OF LAWS REGULATING INFORMATION DISCLOSURE ACTIVITIES OF PUBLIC COMPANIES ON THE STOCK MARKET
2.1. Laws regulating information disclosure activities of public companies on the Vietnamese stock market
2.1.1. Public companies and classification of public companies according to Vietnamese securities law
Concept of public company:
Currently, the concept of a public company is approached by Vietnamese law quite closely to international practice, according to which the public nature of a joint stock company is considered in terms of capital scale, number of shareholders as well as activities of issuing and listing shares. Specifically, according to Clause 1, Article 25 of the 2006 Securities Law, a public company is a joint stock company belonging to one of the following three types:
“a) The Company has conducted a public offering of shares;
b) A company whose shares are listed on the Stock Exchange or Securities Trading Center;
c) A company whose shares are owned by at least one hundred investors, excluding professional securities investors, and whose contributed charter capital is from ten billion Vietnamese Dong or more”.
In Vietnam, public companies are mainly joint stock companies with capital of over 10 billion and the number of shareholders of over 100 shareholders, excluding professional securities investors.
Classification of public companies:
In Vietnam, the classification of public companies has changed over time. Before June 1, 2012 (before Circular No. 52/2012/TT-BTC took effect), public companies were only classified according to listing criteria, including: (i) listed companies (companies with securities



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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