HL7
You are satisfied with the quality |
Maybe you are interested!
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The Meaning of Improving the Quality of Restaurant and Hotel Services: -
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Concept of Hotel Room Service Quality -
The Meaning of Improving Tour Service Quality -
Solutions to improve the quality of reception service - Palace Hotel Saigon - 1
General information about the respondent
1. What star hotel are you staying at?
□2 stars □3 stars □4 stars □5 stars
2. Where are you coming from:
□North □Central □South
3. What do you come to Ba Ria - Vung Tau for:
□Travel □Work □Visit relatives
Thank you very much for your help!
APPENDIX 4: DATA ANALYSIS
TYPE | VT | MD | ||
N | Valid Mising | 445 0 | 445 0 | 445 0 |
Statistics sample description
TYPE
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | 2 stars 3 stars 4 stars 5 stars Total | 46 178 109 112 445 | 10.3 40 24.5 25.2 100.0 | 10.3 40 24.5 25.2 100.0 | 10.3 50.3 74.8 100.0 |
VT
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | North Central region Southern Total | 141 86 218 445 | 31.7 19.3 49 100.0 | 31.7 19.3 49 100.0 | 31.7 50.3 100.0 |
MD
Frequency | Percent | Valid Percent | Cumulative Percent | ||
Valid | Travel Work Vacation Total | 403 86 13 445 | 90.6 6.5 2.9 100.0 | 90.6 6.5 2.9 100.0 | 90.6 97.1 100.0 |
Cronbach's Alpha Responsiveness
Service capacity
Level of confidence
Empathy
Technical facilities
