start-up activities, and at the same time provide comprehensive and fundamental solutions to perfect legal regulations governing start-up activities.
- Democracy and Law Magazine, special issue “Legal support for small and medium enterprises”, June 2019. This special issue analyzes the necessity of developing a Decree on legal support for small and medium enterprises, beneficiaries, implementation organizations, and solutions to improve the effectiveness of legal support for small and medium enterprises in Vietnam.
In general, research works related to the issuance of legal documents by local authorities have provided the most general definitions of legal documents in general and legal documents of provincial authorities in particular. On that basis, research works also provide signs, characteristics and features of legal documents. Assess the existing aspects and limitations of the issuance of legal documents, point out the causes of the existing problems and thereby propose solutions to improve the quality of the issuance of legal documents by provincial authorities. Research works related to policies to support business development have analyzed a number of policies related to start-up activities, legal support activities for enterprises... However, it can be affirmed that there are very few research works on the issuance of legal documents by Tay Ninh provincial authorities. At the same time, there has been no research project evaluating the implementation of the law on the issuance of legal documents on supporting enterprises by the local government of Tay Ninh province. The above research projects are valuable reference materials, helping the author conduct direct research on the issuance of policies to support enterprises in Tay Ninh province.
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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General Overview of Agribank Branch in Trieu Son District - Thanh Hoa -
Managing short-term vocational training activities at the Center for General Technical - Career Guidance - Vocational Training in Kinh Mon district, Hai Duong province to meet local labor needs - 15 -
General Overview of Promotions Aimed at Unfair Competition -
Recommendations for Local Government and Mass Organizations
4. Purpose, objects and scope of research

4.1 Research purpose
The research purpose of the thesis is to focus on revealing the theoretical basis for the issuance of legal documents on supporting enterprises by provincial-level local authorities; on the basis of assessing
Evaluate the practical value of issuing legal documents on supporting businesses of Tay Ninh Provincial Government to propose solutions and recommendations.
4.2 Research subjects
The research object of the thesis is:
- The research sources of the Thesis are: viewpoints and ideas on promulgating legal documents, legal regulations on policies to support business development.
- Framework for supporting businesses through law-making activities of provincial-level local authorities and practices in Tay Ninh province.
- Law enforcement of provincial-level local authorities and practices in Tay Ninh province.
4.3 Scope of research
- About space: The thesis studies the issuance of legal documents on supporting businesses in Tay Ninh province.
- Time: From July 1, 2016 (Law on Promulgation of Legal Documents 2015 takes effect) to December 30, 2019.
- The documents of the Provincial People's Council and the Provincial People's Committee mentioned in this Thesis are legal documents.
5. Research methods
To carry out this topic, the author uses the following research methods:
- The methods of analysis, synthesis, induction and deduction are used flexibly and consistently throughout the thesis to clarify the scientific arguments mentioned in Chapter 1.
- The method of normative logic analysis is used for analysis in Chapter 2 and scientific recommendations in Chapter 3.
6. Applied value of the topic
The research results of the topic have reference value for research and practical application on issues related to the issuance of legal documents on business support in Tay Ninh province.
7. Expected structure of the thesis
Chapter 1: General theoretical issues on promulgating legal documents on supporting enterprises by provincial-level local authorities
Chapter 2: Practice of issuing legal documents on supporting enterprises by Tay Ninh provincial government
Chapter 3: Some recommendations to improve the effectiveness of the promulgation of legal documents on business support by local authorities
CHAPTER 1
GENERAL THEORETICAL ISSUES ON PROMULGATION OF LEGAL DOCUMENTS ON ENTERPRISE SUPPORT BY LOCAL GOVERNMENTS AT THE PROVINCIAL LEVEL
1.1. GENERAL OVERVIEW OF LEGAL DOCUMENTS OF PROVINCIAL LOCAL GOVERNMENTS
1.1.1. Concept and characteristics of legal documents of provincial-level local authorities
1.1.1.1. Concept of legal documents of provincial-level local authorities
Currently, the Vietnamese legal system does not have specific regulations on the concept of legal normative documents of provincial-level local governments. Although the 2004 Law has regulations on the concept of legal normative documents of People's Councils and People's Committees, after the 2015 Law was promulgated, this concept is no longer used. Therefore, to understand the content of legal normative documents of provincial-level local governments according to the provisions of the 2015 Law, we will study the following contents:
Firstly, about the concept of "QPPL documents". QPPL documents are an important tool for provincial-level local authorities to manage the state. They help provincial-level local authorities to convey the Party's guidelines and policies and the State's laws to the people. At the same time, QPPL documents also play an important role in organizing and implementing those regulations at the local level; regulating social relations arising at the local level. Therefore, understanding the concept of QPPL documents is important in determining the authority and content of promulgating QPPL documents of provincial-level local authorities when drafting and promulgating QPPL documents.
Based on the important meaning of the concept of legal normative documents and to overcome limitations from practical implementation, the 2015 Law separated the concept of "Legal normative documents" from the concept of "Legal normative documents".
"Legal norms" and the concept of "Legal norms", according to which a legal normative document is a document containing legal norms, issued in accordance with the authority, form, order and procedures prescribed in the 2015 Law. A legal normative document is a collection of many legal norms. In which, " a legal normative is a general rule of conduct, having general mandatory effect, applied repeatedly to agencies, organizations and individuals nationwide or in certain administrative units, issued by a state agency or competent person prescribed in this Law, and guaranteed by the State to be implemented ". According to regulations, a document containing legal norms but issued without the authority, form, order and procedures prescribed in the 2015 Law is not a legal normative document.
Second , on “Local Government”. According to the provisions of Clause 2, Article 111 of the 2013 Constitution, Article 4 of the Law on Organization of Local Government in 2015, the local government level includes the People's Council and the People's Committee organized in administrative units. There are three common administrative unit levels: provincial level, district level, commune level and one uncommon level: special administrative-economic unit. The tasks of the local government level are (i) to organize and ensure the implementation of the Constitution and laws in the locality and (ii) to decide on local issues as prescribed by law. Thus, the 2013 Constitution increases the autonomy of local governments to promote the advantages of each locality in practice.
According to the above provisions, in order to carry out the tasks stipulated in the Constitution, the provincial-level local government must issue legal documents to specify and detail the central government's regulations to suit local conditions, ensuring that the law is implemented properly and effectively. Because issuing legal documents is the most important legal form in the state management activities of the provincial-level local government to carry out its functions and tasks . 5 This is also the basis for the local government to
5 Tran Minh Huong, 2008. Textbook of Vietnamese Administrative Law. Hanoi Law University, page 109
Provincial level issues specific policies to attract and support businesses in accordance with local realities.
From the above analysis, we can draw the concept of legal documents of provincial-level local governments as follows: Legal documents of provincial-level local governments are documents containing legal documents used to regulate social relations in the locality, issued by the Provincial People's Council and Provincial People's Committee according to the form, order and procedures prescribed by law and effective within the locality, and guaranteed by the State for implementation by measures prescribed by law.
1.1.1.2. Characteristics of legal documents of provincial-level local authorities
From the concept of legal documents of provincial-level local governments, it can be seen that legal documents have the following characteristics:
Firstly, the issuance of legal documents by provincial-level local authorities is an activity of state power at the local level.
This characteristic comes from the position, role and assigned tasks of the provincial-level local government. Accordingly, Articles 113 and 114 of the 2013 Constitution and Articles 6 and 8 of the 2015 Law on Organization of Local Government define the People's Council as both a local state power agency and a representative body of the local people. The People's Council has the right to decide on local issues as prescribed by law. And the People's Committee is the executive body of the People's Council, the local administrative agency, responsible to the People's Council and the higher-level administrative agency. The People's Committee is responsible for organizing the implementation of the Constitution and laws in the locality, and organizing the implementation of the People's Council's resolutions.
Within the scope of assigned authority, the provincial-level local government issues legal documents to perform its tasks and powers. Accordingly, the provincial-level People's Council issues legal documents to prescribe policies and measures to ensure the implementation of the Constitution, laws, and legal documents of higher-level state agencies; measures of a specific nature suitable to the socio-economic development conditions of the locality... The provincial-level People's Committee issues legal documents to prescribe measures to implement the Constitution, laws, and documents of higher-level state agencies, and resolutions of the People's Council of the same level on development.
socio-economic development, budget, national defense, security in the locality... All individuals and organizations in the locality that are subject to the above documents are required to implement. Therefore, it can be affirmed that the issuance of legal documents by provincial-level local authorities is an activity closely linked to the state in order to exercise state power in the locality.
Second, the legal documents of the provincial-level local government are the concretization of legal regulations and legal documents of the competent authority at the central level.
This is a characteristic that reflects the nature of the legal documents of the provincial-level local government. In reality, the competent authorities at the central level cannot issue a legal document that is suitable for all the characteristics and specific conditions of each locality in the country. Therefore, it is necessary to specify the documents of the central and higher levels to suit the specific conditions of the locality. On the other hand, due to natural conditions, land, culture, etc., each locality is different, there are issues that only exist in one locality but not in another. Therefore, the documents issued by the central government can hardly be suitable for all localities in the country. In this case, it is also necessary to issue local legal documents that directly regulate those issues. For example, Clause 7, Article 1 of Decree No. 149/2016/ND-CP dated November 11, 2016 of the Government amending and supplementing a number of articles of Decree No. 177/2013/ND-CP dated November 14, 2013 of the Government detailing and guiding the implementation of a number of articles of the Law on Prices assigns the authority to the Provincial People's Committee to prescribe the maximum price for the service of collecting and transporting household waste using state budget funds. Based on this provision, each locality will issue a maximum price suitable to the income situation of local people.
Third, the legal documents of the provincial-level People's Committees are issued to regulate social relations arising within the scope of their management.
As a local state management agency, the provincial-level local government has the task of organizing and ensuring the implementation of the Constitution and laws in all areas in the locality; deciding on local issues in accordance with the provisions of law. Thus, the activity of promulgating legal documents specifically regulates the implementation of laws.
Law is one of the tools for provincial-level local authorities to perform the function of social management. In addition, in order to promptly regulate some social relations arising with specific characteristics in the locality, within the scope of their authority, provincial-level local authorities can issue legal documents to regulate the above-mentioned social relations.
For example, to manage the system of petrol stations in the province, the People's Committee of Tay Ninh province issued Decision No. 08/2018/QD-UBND dated April 16, 2018 of the Provincial People's Committee promulgating Regulations on management of investment in the construction of a system of petrol stations and petrol depots in Tay Ninh province. Regarding this content, there is no document directly assigning the authority to the Provincial People's Committee to issue regulations on management of investment in the construction of a system of petrol stations. However, based on the actual situation of the locality, the Provincial People's Committee can issue a legal document. This is a decision of the Provincial People's Committee regulating the management of investment in the construction of a system of petrol stations and petrol depots in Tay Ninh province.
Fourth, the legal documents of the provincial-level local government are only effective within the administrative boundaries of the locality.
This is a characteristic that shows the spatial validity of the legal documents of the local government. Accordingly, the legal documents of the People's Council and People's Committee at any administrative level are valid within the scope of that administrative level and must be specifically stipulated in the document. In case of changes in administrative boundaries, the validity of the legal documents of the local government is determined according to the provisions of Clause 2, Article 155 of the 2015 Law.
1.1.2. Authority to issue legal documents of provincial-level local authorities
Authority is the official right to consider, conclude and decide on an issue. Authority is associated with the rights and duties that the law prescribes for state agencies, people holding leadership and management positions in the

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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