Evaluation of Factors Affecting Human Resource Development of Hotel Enterprises in Kien Giang Province.

Appendix 2

MINUTES OF SCIENTIFIC SEMINAR

COMMENTS ON FACTORS AFFECTING HUMAN RESOURCE DEVELOPMENT OF HOTEL ENTERPRISES IN KIEN GIANG PROVINCE

I. TIME AND LOCATION:

The workshop will be held at 8:00 a.m. on February 7, 2019 at Kien Giang College.

II. PARTICIPANTS:

1. Chairing the Workshop was Ms. Nguyen Thi Hoang Quyen - Vice Principal of Kien Giang College.

2. Conference Secretary Mr. Trinh Minh Tan - Head of Quality Assurance Department, Kien Giang College.

3. Guests: Managers of 3 to 5 star hotels in Kien Giang province. Guests include:

STT

Full name	Hotel	Position
1.	Tran Dat	Vinpearl Resort PQ 5 stars	Restaurant Management
2.	Lam Hoang Hai	Novotel Resort PQ 5 stars	Deputy of Entertainment Department
3.	Dao Ngoc Anh Thu	Seashell PQ Hotel and Spa 5 stars	Front Desk Manager
4.	Le Van Truong	Vinpearl Resort PQ 5 stars	Luggage Manager
5.	Hoang Tuan Anh	JW Marriott Emerald Bay PQ 5 stars	Manage reservations
6.	Ngo Dinh Dung	Radisson Blue PQ 5 star	Technical Team Leader
7.	Le Thien Phuc	Toan Hai Van 3 stars	International Administrative City
8.	Mai Xuan Khanh	Mercury Villa Resort 4 stars	Executive Chef
9.	Nguyen Minh Canh	Mercury Resort & Villas 4 stars	IT Team Leader
10.	Tran Thi Thuy Ha	Famiana Resort and Spa 4 stars	Human resource management
11.	Tran Thi Tam	Sol Beach House PQ 4 stars	Human resource management
12.	Nguyen Huyen Phuong	The Shell Resort 4 stars	Human resource management
13.	Phan Thi Lan Phuong	Salinda Resort PQ Island 5 stars	Human Resources
14.	Duong Van Ta	Vinpearl Resort & Spa PQ 5 stars	Room Management
15.	Cao Hai Ha	Novotel Resort PQ 5 stars	Kidclub Leader

Maybe you are interested!

III. CONTENT OF THE SEMINAR:

1. The secretary states the reason and introduces the participants.

2. Chairing the workshop to present the contents of factors and scales affecting human resource development of hotel businesses in Kien Giang province.

a. Criteria for evaluating human resource development of hotel enterprises in Kien Giang province:

STT

Observable variable content

The current number of workers does not meet job requirements.

Human resource quality is improved through training programs and activities.

human resource development

STT

Observable variable content
3	Human resource structure has not kept up with current hotel development needs.
4	Labor productivity is gradually improved.

b. Factors constituting the quality of human resources of hotel enterprises in Kien Giang province

STT

Content of observed variables according to research proposal
1.	Workers perform their work proficiently.
2.	Workers with good health ensure work at the enterprise.
3.	The level of understanding workers have about the work they are doing
4.	Employee confidence at work
5.	Foreign language proficiency of workers
6.	Computer literacy of workers
7.	Employee responsibility to customers
8.	Employees' willingness to serve customers
9.	Employee understanding of customer needs
10.	Polite, courteous, respectful and friendly attitude towards customers
11.	Workers always dress nicely and politely according to regulations.
12.	Communicate with colleagues, superiors and customers
13.	Teamwork skills
14.	Problem solving skills
15.	Work organization skills
16.	Decision making skills
17.	Other skills:..........................................................

c. Factors affecting human resource development of hotel enterprises in Kien Giang province:

STT

Content of observed variables as proposed by the study
	Trends and needs of tourism development
1	Tourism has become a need of people in developed countries.
2	Kien Giang has the opportunity to become a famous tourist destination in Vietnam and other countries. Asian countries
3	The number of international visitors to Kien Giang is increasing.
4	Kien Giang is a locality with great potential for tourism development.
	Internationalization of labor
5	The ASEAN Economic Community has created opportunities for labor mobility between countries. in the area
6	There are many foreign workers coming to work at hotels in Kien Giang province.
7	Vietnam Tourism Occupational Standards (VTOS) are being considered as the standard Mutual recognition of professions among ASEAN countries in the field of tourism
	Characteristics of Kien Giang labor culture
8	Workers have friendly attitude
9	Workers are always enthusiastic about their work.
10	Workers rarely speak up.
	Demographic characteristics
11	Foreign language ability of workers is still limited

The ability to use information technology of workers has not yet met the requirements. job demand
13	Workers' knowledge of the hotel industry is still limited.
14	The ability to withstand work pressure of the workforce is not high.
	Employee treatment and employment policies of the enterprise
15	The company's salary and bonus policy is suitable for employees.
16	The working environment of the company is friendly and positive.
17	The company's performance evaluation of employees is appropriate.
18	The company has many other policies to support employees: lunch, dormitory. accommodation, shuttle bus, leave regime...
19	The company's recruitment work is effective.
20	Workers are allowed to work according to their strengths and training.
	Training and career development
21	Enterprises have strategies for human resource development, demand forecasting, and planning. recruitment and training
22	Enterprises regularly organize self-training so that employees can meet the requirements. job requirements; create opportunities for workers to study and improve their qualifications
23	Businesses often cooperate with training institutions to organize training for employees. labor
24	Practical and effective corporate training programs
25	Enterprises conduct assessments of employees' learning outcomes after training according to specific criteria
26	The company has a department in charge of human resource training.

3. Experts' opinions:

- Experts agree on the criteria for evaluating human resource development of hotel enterprises in Kien Giang province.

- Basically, experts agree with the researcher's proposal on the criteria for assessing the quality of labor in hotel enterprises in Kien Giang province, but to suit the business conditions of the hotel industry, experts suggest adding the factor of "Level of tolerance for pressure at work". Because in the hotel industry, the seasonality is high. During the peak season, workers will have to work more, contact with many customers, so it is difficult to avoid complaints from customers. Therefore, it requires workers to have the ability to withstand pressure at work well.

- The experts basically agreed with the content of the criteria on factors affecting human resource development. In addition, there were additional comments as follows:

+ Add new variables about the advantages of foreign workers compared to Vietnamese workers. This explains why Kien Giang hotel businesses recruit foreign workers to work for them.

+ Add new variable about cultural characteristics of Kien Giang workers "Workers will quit their jobs when they are not treated properly or fairly". Due to cultural characteristics

In Southern Vietnam, Kien Giang workers are often quiet but will react by quitting their jobs if they are not treated properly.

+ Add the variable that employees have many opportunities for career advancement, because according to experts, people always strive to improve in their work. Having many opportunities for career advancement will create better motivation for employees when performing their work. They will constantly strive to perform their work better through practicing skills and learning more knowledge related to their profession.

+ Add the variable that the enterprise has a separate fund for training activities. To carry out training requires spending costs, if the enterprise does not have a separate fund for training, it cannot develop human resources as desired.

3. The workshop chair made a speech to receive comments and thank the guests for attending.

IV. END:

The workshop ended at 11:15 a.m. the same day.

Appendix 3

IN-DEPTH INTERVIEW FORM

(For professionals)

Hello. My name is Nguyen Thi Hoang Quyen, a PhD student in Business Administration at Duy Tan University. I am currently researching the topic "Human resource development in hotel enterprises in Kien Giang province" . The purpose of the research is to propose solutions for human resource development in hotel enterprises in Kien Giang province in the coming time. The research topic is of great significance in meeting the human resource needs of hotel enterprises in Kien Giang province in particular and developing the tourism industry in Kien Giang in general. The purpose of the questionnaire to survey the opinions of experts in the hotel sector is to identify factors affecting the development of human resources in hotel enterprises in Kien Giang province.

Could you please take a few moments to help me answer some of the relevant questions below. I would appreciate your help and your answers will be kept strictly confidential.

I. General information:

1. Full name of respondent:………………………………………………………

2. Name of hotel currently working:……………………………………………… 3. Star rating of hotel:…………………………………………………… 4. Position:……………………………………………………………………

5. Gender (SR): 1. Male 2. Female

6. Your age:

a. < 25 years old b. 25 – 34 years old c. 35 – 44 years old d. >44 years old

7. Number of years of work experience (including previous and current units):

a. < 3 years b. 3 – 5 years c. 5 – 10 years d. >10 years

II. Evaluation of factors affecting human resource development of hotel enterprises in Kien Giang province.

1. According to you, what criteria should be used to evaluate human resource development? Besides the four proposed criteria, are there any other criteria?

2. According to you, what criteria should be used to evaluate the quality of labor in hotels in Kien Giang province? In addition to the suggested criteria, do you think they are sufficient? Do you think any additional criteria should be added?

3. According to you, what are the external factors affecting human resource development of hotel enterprises in Kien Giang province? What are the internal factors affecting human resource development of hotel enterprises in Kien Giang province? Are the factors proposed by the study sufficient? Should any factors be added or removed?

4. In your opinion, are the observed variables for factors affecting human resource development of hotel enterprises in Kien Giang province sufficient to evaluate the factors? Is it necessary to add or remove any observed variables?

5. In your opinion, are the 5 levels: 1: Poor; 2: Weak; 3: Average; 4: Fair; 5: Good enough to evaluate the observed variables in the study?

6. Do you think it is necessary to adjust the wording or content of any observed variables?

THANK YOU VERY MUCH

LIST OF EXPERTS WHO INTERVIEWED IN DEPTH

STT

Full name	Unit	Position
1	Duong Viet Sang	Vinpearl resort & Spa	Manage
2	Dang Minh Luan	Vinpearl PQ	Shift manager
3	The Citadel	Premier Residence PQ	Booking monitoring
4	Nguyen Phuoc Trung	Hoa Binh Rach Gia resort	Bar Manager
5	Phan Duy Linh	Red River Tourist	Tour booking management
6	Ha Kieu Anh	Vinoass Phu Quoc	Shift manager
7	La Xuan Chieu	Novotel PQ	Entertainment Team Leader
8	Le Vu Phuong	Salinda Resort - Phu Quoc	Luggage Manager
9	Nguyen Thi Kim Thu	Thien Thanh Resort	Front desk manager

SURVEY FORM 01

(For business managers)

Hello. My name is Nguyen Thi Hoang Quyen, a PhD student in Business Administration at Duy Tan University. I am currently researching the topic "Human resource development in hotel enterprises in Kien Giang province" . The purpose of the research is to propose solutions for human resource development in hotel enterprises in Kien Giang province in the coming time. The research topic is of great significance in meeting the human resource needs of hotel enterprises in Kien Giang province in particular and developing the tourism industry in Kien Giang in general. The purpose of the questionnaire to survey the opinions of managers in the hotel sector is to identify factors in human resource development in hotel enterprises in Kien Giang province.