Reliability of scales in preliminary research (cont.)
Concept
(Cronbach's Alpha coefficient)
Observation variable | Variable-total correlation coefficient | Cronbach's Alpha coefficient if variable is excluded | |
Risk perception 0.894 | RIS25 | ,315 | ,897 |
RIS26 | ,571 | ,887 | |
RIS27 | ,667 | ,882 | |
RIS28 | ,560 | ,887 | |
RIS29 | ,548 | ,888 | |
RIS30 | ,638 | ,884 | |
RIS31 | ,709 | ,881 | |
RIS32 | ,740 | ,880 | |
RIS33 | ,349 | ,895 | |
RIS34 | ,535 | ,888 | |
RIS35 | ,327 | ,895 | |
RIS36 | ,617 | ,885 | |
RIS37 | ,520 | ,889 | |
RIS38 | ,756 | ,880 | |
RIS39 | ,688 | ,883 | |
Funding Intent | INT47 | ,675 | ,820 |
INT (0.845) | INT48 | ,748 | ,750 |
INT49 | ,719 | ,779 | |
Confirmation (0.693) | CONF44 | ,269 | ,842 |
CONF45 | ,689 | ,356 | |
CONF46 | ,693 | ,408 |
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Proportion of Highly Liquid Assets Before and After Deducting Loans from State Bank and Commercial Banks in the Market of Some Commercial Banks -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Increasing capital mobilization from individual customers of commercial banks - Case study of Vietnam Joint Stock Commercial Bank for Investment and Development, Phu Tho Branch - 1 -
Customer Satisfaction Survey Results on International Payment Activities at Anz Bank Vietnam -
Testing the credit risk tolerance of Vietnamese commercial banks - Case study of Vietnam Joint Stock Commercial Bank for Industry and Trade - 21

3.1.5. Demographic statistics of survey sample
Table 12: Description of the proportion of survey subjects in banks
STT
Bank | Subject 1 | Subject 2 | Total add | Cumulative | |||
Quantity | Proportion% | Quantity | Proportion% | ||||
1 | Agribank Lam Dong | 28 | 16.0% | 38 | 20.8% | 66 | 18.4% |
2 | Agribank Lam Dong II | 10 | 5.7% | 12 | 6.6% | 22 | 24.6% |
3 | MB Lam Dong branch | 25 | 14.3% | 11 | 6.0% | 36 | 34.6% |
4 | VietinBank Lam Dong branch | 18 | 10.3% | 14 | 7.7% | 32 | 43.6% |
5 | BIDV Da Lat branch | 4 | 2.3% | 12 | 6.6% | 16 | 48.0% |
6 | BIDV Lam Dong branch | 3 | 1.7% | 8 | 4.4% | 11 | 51.1% |
7 | ACB Lam Dong branch | 9 | 5.1% | 10 | 5.5% | 19 | 56.4% |
8 | HDBank Lam Dong branch | 9 | 5.1% | 10 | 5.5% | 19 | 61.7% |
9 | VCB Lam Dong branch | 4 | 2.3% | 9 | 4.9% | 13 | 65.4% |
10 | SCB Lam Dong branch | 5 | 2.9% | 6 | 3.3% | 11 | 68.4% |
11 | DAB Lam Dong branch | 7 | 4.0% | 9 | 4.9% | 16 | 72.9% |
12
VIB Lam Dong branch | 6 | 3.4% | 9 | 4.9% | 15 | 77.1% | |
13 | TechcomBank Lam Dong branch | 7 | 4.0% | 7 | 3.8% | 14 | 81.0% |
14 | PvcomBank Lam Dong branch | 8 | 4.6% | 5 | 2.7% | 13 | 84.6% |
15 | LienvietPostBank Lam Dong | 6 | 3.4% | 4 | 2.2% | 10 | 87.4% |
16 | SHB Lam Dong branch | 5 | 2.9% | 5 | 2.7% | 10 | 90.2% |
17 | VPB Lam Dong branch | 6 | 3.4% | 3 | 1.6% | 9 | 92.7% |
18 | Maritime Bank Lam Dong branch | 6 | 3.4% | 0 | 0.0% | 6 | 94.4% |
19 | NAB Lam Dong branch | 4 | 2.3% | 3 | 1.6% | 7 | 96.4% |
20 | Kien Long Bank Lam Branch Copper | 3 | 1.7% | 3 | 1.6% | 6 | 98.0% |
21 | BAB Lam Dong branch | 1 | 0.6% | 3 | 1.6% | 4 | 99.2% |
22 | EIB Lam Dong branch | 1 | 0.6% | 2 | 1.1% | 3 | 100.0% |
Total | 175 | 100% | 183 | 100% | 358 |
In 358 observation samples interviewed from credit officers of 22 banks with 108 branches and transaction offices, the survey results were divided into two groups:
Subject 1: Credit officers of commercial banks who have never executed credit contracts for NNCNC production, including 175 people.
Subject 2: Credit officers of commercial banks who have implemented credit contracts for NNCNC production, including 183 people.
The demographic statistics show that the proportion of male credit officers participating in the survey is 56.9%, higher than that of female credit officers (43.1%). The majority of the credit officers participating in the interview are in the young age group from 26 to 35 years old (7.2%) and 17.3% are between 36 and 45 years old. Nearly half of the employees have less than 5 years of work experience (48.9%). The number of employees who have worked for more than 10 years accounts for only 20% of the total. The majority of employees have a university degree (77.7%) and the rest have a post-graduate degree (19.6%). Regarding job positions, more than half of the employees come from the Personal Customer Department (59.2%) and 21.2% come from the Corporate Customer Department. Of the 358 employees surveyed, 175 had never provided credit to NNCNC customers and 183 had provided credit to NNCNC customers. Of the 183 employees who had provided NNCNC credit, 50.8% had only provided 1 to 4 times, the rest were divided equally between 5 to 10 times and over 10 times.
Table 13. Descriptive statistics of sample characteristics
Characteristic
Frequency | Proportion | ||
Sex | Male | 200 | 55.90% |
Female | 154 | 43% | |
Missing data | 4 | 0.1% | |
Age | 20-25 years old | 16 | 4.50% |
26-35 years old | 262 | 73.20% | |
36-45 years old | 62 | 17.30% | |
Over 45 years old | 18 | 1.10% | |
Education level | College | 2 | 0.60% |
University | 278 | 77.70% | |
Above university | 70 | 19.60% | |
Job position | Corporate Customer Service | 76 | 21.20% |
Private customer room | 212 | 59.20% | |
Customer Relations Department | 28 | 7.80% | |
Other credit positions | 38 | 10.60% | |
Work experience | Under 5 years | 175 | 48.90% |
From 5-10 years | 106 | 29.60% | |
Over 10 years | 74 | 20.70% | |
Number of credit applications | Less than 10 times | 40 | 11.20% |
10-20 times | 34 | 9.50% | |
Over 20 times | 277 | 77.40% | |
Number of times participating in NNCNC credit granting | Never | 175 | 48.80% |
Less than 5 times | 93 | 26% | |
5-10 times | 45 | 12.60% | |
Over 10 times | 42 | 11.70% |
Statistics on the number of employees in commercial banks show that the distribution of credit staff from banks is uneven. The largest number of employees from five banks: Agribank (including Agribank Lam Dong branch and Agribank Lam Dong II branch), MB Bank, Vietinbank and BIDV accounted for more than half of the observed samples. Regarding the distribution ratio of subjects 1 and 2, that is, the ratio of employees who have never and have ever implemented contracts
The NNCNC credit contracts are quite similar, only 6 employees of MaritimeBank have never granted NNCNC credit.
Appendix 3.2. Survey questionnaire
SURVEY FORM
Dear Sir/Madam,
My name is Dao Dung Tri, currently a PhD student at Ho Chi Minh City Banking University, I am doing the topic "Bank credit for high-tech agriculture in Lam Dong province".
We would appreciate your taking a few moments to complete this survey. Please note that there are no right or wrong answers , all of your responses are valuable to this study.
Thank you very much for your help.
PART 1: GENERAL INFORMATION
1. Gender Mr./Ms.:
□ Male □ Female
2. Your age:
□ Under 25 years old □ From 25 to 35 years old □ From 36 to 45 years old □ Over 45 years old
3. Your educational background
□ College □ University □ Postgraduate
4. Your position:
CEO
Deputy Director
Department heads
Other………………………
5. Your work position:
Corporate customer service
Private customer room
Customer Relations Department
Other…………………
6. Name of the bank you are working for:………………………………………
7. How long have you been working in the banking industry?
□ Under 5 years □ 5-10 years □ Over 10 years
8. How many times have you executed credit contracts?
□ Never □ Less than 10 times □ From 10 – 20 □ More than 20 times
9. How many times have you implemented high-tech agricultural credit contracts?
□ Never □ Less than 10 times □ From 10 – 20 □ More than 20 times PART 2: YOUR ASSESSMENT OF ISSUES RELATED TO HIGH-TECH AGRICULTURAL CREDIT
Please indicate your level of agreement with the following statements by marking (X) in the corresponding boxes.
Choosing number 5 means you completely agree with the statement, and choosing number 1 means you completely disagree with the statement.
You may choose any number in between to indicate your level of agreement.
Totally disagree | Disagree | Moderate | Agree | Totally agree | ||
1 | I think it is quite easy to understand and implement the NNCNC credit contract. easy | 1 | 2 | 3 | 4 | 5 |
2 | I think it won't cost too much to evaluate NNCNC credit applications. my effort | 1 | 2 | 3 | 4 | 5 |
3 | I can complete the tasks in the NNCNC credit contract easily. easy | 1 | 2 | 3 | 4 | 5 |
4 | I think it doesn't cost too much to interact with NNCNC credit customers. much effort | 1 | 2 | 3 | 4 | 5 |
5 | My bank has clear and simple processes in appraising applications. NNCNC credit profile. | 1 | 2 | 3 | 4 | 5 |
6 | My bank has credit policies specifically for NNCNC credit. facilitate contract execution. | 1 | 2 | 3 | 4 | 5 |
7
I think that NNCNC credit contracts are the source of customers that help me achieve sales targets as quickly as possible. | 1 | 2 | 3 | 4 | 5 | |
8 | I think NNCNC credit customers help bring in credit revenue significant for the bank. | 1 | 2 | 3 | 4 | 5 |
9 | I think NNCNC credit customers are very good credit customers. my bank's potential | 1 | 2 | 3 | 4 | 5 |
10 | I find that NNCNC credit applications are always approved quickly. | 1 | 2 | 3 | 4 | 5 |
11 | I have noticed that NNCNC credit applications are often approved with credit limits. equivalent to a loan application. | 1 | 2 | 3 | 4 | 5 |
12 | People important to me think I should focus on the customers. NNCNC. | 1 | 2 | 3 | 4 | 5 |
13 | People who influence me think I should do contracts. NNCNC credit. | 1 | 2 | 3 | 4 | 5 |
14 | People whose opinions are valuable to me think I should do the NNCNC credit contract. | 1 | 2 | 3 | 4 | 5 |
Please indicate your level of agreement with the following statements by marking (X) in the corresponding boxes. Choosing number 5 means you completely agree with the statement, and choosing number 1 means you completely disagree with the statement. You may choose any number in between to indicate your level of agreement. | Totally disagree | Disagree | Moderate | Agree | Totally agree | |
15 | I think the State has issued all necessary policies to promote high-tech agricultural development | 1 | 2 | 3 | 4 | 5 |
16 | I think the State Bank has issued full credit policies. for high-tech agriculture | 1 | 2 | 3 | 4 | 5 |
17 | I think Lam Dong province's policies always support agricultural development. high-tech industry | 1 | 2 | 3 | 4 | 5 |
18 | I think Lam Dong province always focuses on economic restructuring. high-tech agricultural development direction | 1 | 2 | 3 | 4 | 5 |
19 | I am able to handle NNCNC credit contracts easily. easy | 1 | 2 | 3 | 4 | 5 |
20 | I have the right to decide when implementing NNCNC credit contracts. | 1 | 2 | 3 | 4 | 5 |
21 | I have full expertise to handle NNCNC credit applications. | 1 | 2 | 3 | 4 | 5 |
22 | I have a lot of experience in executing credit contracts. | 1 | 2 | 3 | 4 | 5 |
NNCNC | ||||||
23 | I am supported with all the resources necessary for the implementation of the credit contract. NNCNC. | 1 | 2 | 3 | 4 | 5 |
24 | I have access to the necessary and reliable sources of information to make my assessment. NNCNC credit records. | 1 | 2 | 3 | 4 | 5 |
When implementing TDNNCNC contracts, what risks do you worry about? | ||||||
25 | I feel worried when reviewing unsecured loan applications. | 1 | 2 | 3 | 4 | 5 |
26 | I am concerned about the legality of the collateral. | 1 | 2 | 3 | 4 | 5 |
27 | I am concerned about the pricing mechanism and liquidity of the collateral. | 1 | 2 | 3 | 4 | 5 |
28 | I am concerned about the amount of capital I propose to lend. | 1 | 2 | 3 | 4 | 5 |
29 | I am concerned that customer receipts and payments are not being communicated and controlled. control through the banking system. | 1 | 2 | 3 | 4 | 5 |
30 | I am concerned about the reliability of the financial information customers provide. | 1 | 2 | 3 | 4 | 5 |
31 | I am concerned about the reliability of agricultural financial information when doing due diligence. file. | 1 | 2 | 3 | 4 | 5 |
Please indicate your level of agreement with the following statements by marking (X) in the corresponding boxes. Choosing number 5 means you completely agree with the statement, and choosing number 1 means you completely disagree with the statement. You may choose any number in between to indicate your level of agreement. me. | Agree | Disagree | Moderate | Agree | Totally agree | |
32 | I am worried about the investor's ability to stabilize the output of NNCNC products. | 1 | 2 | 3 | 4 | 5 |
33 | I am concerned about the investor's ability to manage the quality of agricultural products. in accordance with national and international quality standards. | 1 | 2 | 3 | 4 | 5 |
34 | I am concerned about the investor's project management and implementation capacity. | 1 | 2 | 3 | 4 | 5 |
35 | I am concerned about the ethics and compliance with the loan repayment contract of the investor applying for the loan. capital. | 1 | 2 | 3 | 4 | 5 |
36 | I worry about objective risks such as natural disasters, epidemics... | 1 | 2 | 3 | 4 | 5 |
37 | I am worried about the output revenue of CNC products because of competition from other companies. other products in the industry. | 1 | 2 | 3 | 4 | 5 |
38 | I am worried about the output market for agricultural products being heavily dependent. by consumer attitudes towards clean agricultural products. | 1 | 2 | 3 | 4 | 5 |
39 | I am concerned about the lack of risk prevention tools when reviewing loan applications. high-tech agricultural production capital | 1 | 2 | 3 | 4 | 5 |
40
I think implementing NNCNC credit contracts is a good idea. | 1 | 2 | 3 | 4 | 5 | |
41 | I think we should focus on NNCNC customers. | 1 | 2 | 3 | 4 | 5 |
42 | I think that implementing NNCNC credit contracts will help me complete into credit indicators | 1 | 2 | 3 | 4 | 5 |
43 | In my opinion, NNCNC credit contracts are for creditworthy customers. desirable use | 1 | 2 | 3 | 4 | 5 |
If you have ever executed NNCNC credit contracts before, please continue to comment on statements from question 44 to question 49 and end the survey. If not , please give your opinion on statements 50, 51 and 52. | ||||||
44 | Previous NNCNC credit contracts that I have participated in during the granting process credit with bad debt ratio within my desired limit | 1 | 2 | 3 | 4 | 5 |
45 | Economic efficiency of the NNCNC credit contracts that I have implemented before This is higher than I expected. | 1 | 2 | 3 | 4 | 5 |
46 | Overall, the results of cooperation with previous NNCNC credit customers are good. more than i expected | 1 | 2 | 3 | 4 | 5 |
47 | I will continue to execute NNCNC credit contracts for customers with request. | 1 | 2 | 3 | 4 | 5 |
48 | My plan is to focus on NNCNC credit customers more than other customers. other credit products. | 1 | 2 | 3 | 4 | 5 |
49 | If possible, I will continue to carry out NNCNC credit contracts. | 1 | 2 | 3 | 4 | 5 |
50 | I will focus on implementing NNCNC credit contracts during the working process. my job | 1 | 2 | 3 | 4 | 5 |
51 | NNCNC credit contracts are credit loan contracts that I will perform. | 1 | 2 | 3 | 4 | 5 |
52 | I see that I will be performing NNCNC credit contracts during the course of my work. my job | 1 | 2 | 3 | 4 | 5 |
EXTENSION
Please provide your comments and recommendations on the limitations and what needs to be changed in the processes and policies to improve and enhance the effectiveness of TDNNCNC:
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
Thank you very much for your help!


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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