LESSON 4
CHART WIZARD
In addition to using two-dimensional arrays to organize data, in Excel to show the correlation between data series we can represent them by charts. Charts are in the form of graphics, divided into many types: Area (area type); Bar (bar); Column (column); Line (line); Pie (circular arc containing angle); XY-Scatter (discrete point)... These types can be represented in 2-dimensional (2-D) or 3-dimensional (3-D).
4.1. Components of the chart
+ Data area : a continuous or discrete range of spreadsheet cells selected to be used as data for the chart, which can be organized in rows or columns called a series .
data. Each cell constitutes a data point.
data on chart
and marked
(markers) by different symbols. The data area can consist of a row (or column) containing labels.
+ Coordinate axes : a system of vertical or horizontal lines that determine the scale of data points , with tick marks on the axes. There are usually two types of axes: category axes and value axes.
+ Legend box : contains symbols representing the data series present in the chart. The legend can be placed at any position in the chart .
+ Title : text line that labels the chart and axes .
Sample chart
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Food Gas Motel
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4.2.Using the Chart Wizard
Ÿ Step 1: Select the data area containing the chart data. You can select continuously or
Discrete groups cells by rows or columns.
Ÿ Step 2: Click on the Chart Wizard icon or select [Insert]Chart. When the cursor
in the form of a plus sign (+), we draw a rectangular frame that defines the initial size and position of the chart. Note: you can choose to draw on the sheet containing the data or on another sheet.

Ÿ Step 3: The data area selection box appears:
Since the data area has been selected in step 1, we choose [Next] to go to the next step (choose the chart type), or choose [Finish] to finish (use the default chart format), and can create a new format later. If the data area appears here incorrectly, we can use the mouse to select another area.
Ÿ Step 4: Select a chart type and select a subtype of it
For example, the Column type has the following forms:
Ÿ Step 5: Provide additional information, such as:
- Data Series in Rows/Columns
- If the data area contains labels, specify the row or column numbers to label the axes at the [x] and [y] values, otherwise enter 0 for these values:
Use First [ x ] Row(s) for Category (X) Axis Labels Use First [ y ] Column(s) for Series(Y) Axis Labels
- Option to add a Legend to the chart
- Enter a title for the chart and titles for the axes.
4.3. Edit and create chart shapes
After selecting [Finish], a chart will appear in the rectangular area that we defined in step 2. We can continue to adjust, shape, add/remove chart components. To do this, just D-click on the appropriate areas and adjust the information in the corresponding dialog boxes. For example, we can change components such as: size, color, font, remove grid lines, modify or add data; change the chart style to the appropriate form...
In Excel-97 (or 2k3), the chart creation tool is simpler. Users do not need to draw the area that will contain the chart in advance (in Step 2) because Excel will automatically create it. In addition, Excel-97 also adds many types of charts. Below are the dialog boxes of the Chart Wizard in Excel-97:
* Step 1(of 4 steps): select Chart type

- In this step, we select a main chart type and then select an appropriate type from its set of subtypes. The figure below illustrates the Column type and its subtypes.
* Step 2 : Specify the data source to use in the Chart
- Note here that if before executing the chart creation command, we have selected or are in the data area, Excel will automatically mark the data area.
- Usually Excel correctly analyzes the data value series by column (Series in
Columns) or Series in Rows, if necessary we can re-specify this value.
* Step 3 : Add options

- In this step, there are many options for us to change and add components to the chart as required.
* Step 4 : Choose the chart location

- Here we can specify the position of the chart in existing Sheets or create another Sheet to contain the chart.
After clicking Finish we have the following result:
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THE FUTURE
An
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Sun Huong Huong
* We can easily edit elements in the chart by D-clicking on the position that needs to be affected.
* Introducing chart creation tools:
LESSON 5
DATABASE IN EXCEL
5.1. Concept of database (Data Base)
Database (also known as data table) is a structured collection of interrelated information, organized according to a certain principle to reflect the properties of an object class. There are database organization models such as: hierarchical model; network model; relational model...
In which, the relational model can be represented by a 2-dimensional array, organized
into rows and columns. Each row contains information about an object, called a record, each column contains information reflecting common properties of the objects, called a field.
In Excel, databases are organized in the relational model as lists. A list is a special type of spreadsheet, consisting of a continuous range of cells. In a list, the first row contains the names of the columns, and the remaining rows contain data about the objects in the list.
5.2. Instructions for creating a list in Excel
Microsoft Excel provides many convenient functions for managing and analyzing data in a list. To take advantage of these functions, enter data in the list according to the following suggestions:
Ÿ About size and location
- There should not be more than one list in a worksheet.
- It is recommended to leave at least one blank row and column separating the list from the spreadsheet data. This makes it easier for Excel to automatically recognize which list to work with.
- Do not leave rows with no data in the list.
- Avoid placing important data on the left or right of the list, as the data may be hidden when filtering the list.
Ÿ About column labels:
- It's a good idea to create column labels in the first row of your list. Excel uses labels to create reports, search, and organize data.
- Use font formatting, alignment... for column labels that are different from the data in the list. Use borders around the cells of the labels in the first row to separate them from the data area.
Ÿ About content:
- Design the list so that all rows have similar items in the same column.
- Avoid adding spaces at the beginning of cells, as this affects sorting and searching.
- Do not use blank rows to separate column labels from data.
Ÿ Name:
- You should name the list to make it easier to act on the list (such as calculating, filtering information...)
- When selecting the data area of the list to name, be sure to select the first row in the list containing the column labels.
5.3.DB functions
Excel provides many functions for working with list-based databases. These functions all have the same syntax structure, but differ in functionality.
1. General structure of the DB function
Dfunction(database,field,criteria)
- Function names start with the character DSUM)
D, followed by names like
SUM, MIN,... (for example:
- database is an Excel list database, usually a predefined name of the list to be affected.
- field is the column label name enclosed in double quotes or the column number in the list (counting from column 1) or the reference name of the column label that will be affected by the function (for example, calculating on a column of the list).
- criteria is the condition area that defines the necessary conditions that the function must satisfy to act on the data field specified by field.
Ÿ Function: The DB function acts on the data field (filed) of the list.
(database) according to the conditions specified by the criteria field .
2. Create a conditional range for use with database functions
Criteria is a reference to a range of cells that contains specific conditions for the function. The DBMS function returns a calculation on a column of the list that matches the constraints specified by the criteria range. The criteria range usually contains a column label that represents the values in the columns that participate in the condition. The reference to the criteria range can be entered into the function as a range of cells or through the name assigned to the range of cells.
Ÿ General form of the conditional area:
Field name (column label)
WAGE
For example:
condition
>= 525000
In the cell containing the condition, you can use the relational operators: >, <, >=, <=, <>, = or the wildcard characters ?, * similar to those in the MS-DOS operating system (for example, the condition X* means that the string data starts with X, the remaining characters are optional). To find exact string values, we use the form: = “=string_value”. Note that the results of the string functions (Left, Right, Mid) are string types.
The criteria area can contain multiple Field Name cells, and multiple criteria can be placed on the same row or in different rows. Criteria placed on the same row have the meaning of the AND operator; criteria placed on multiple rows have the meaning of OR.
For example:
WAGE
WAGE | |
>= 350000 | <= 500000 |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Evaluating customer satisfaction with savings deposit services at National Citizen Commercial Joint Stock Bank NCB Tan Huong Transaction Office - 3 -
Solution 2: Manufacturing Enterprises Must Regularly Maintain Transaction Activities With Partners To Increase Proficiency, Create -
Conditional civil transactions according to the provisions of Vietnamese civil law - 4 -
Practice database programming with VB.net - 39
Means SALARY >= 350000 and (AND) SALARY <= 500000
WAGE
TDVH | |
>= 350000 | University |
<=250000 |
Means SALARY >=350000 and (AND) TĐVH is University or (OR) SALARY
<= 250000 and TDVH is any (because the corresponding cell does not contain a condition value).
F Note: The criteria range can be organized in the first rows of the spreadsheet, and can be hidden later without affecting the data in the spreadsheet. Or it can be organized in a different sheet than the sheet containing the list.
3. Introduce some common Excel database functions
1. DSUM (database, fields, criteria)
The DSUM function calculates the sum of a field column in the database according to the specified criteria.
out by
For example, in a salary list, you can sum the condition column Basic Salary or by Education Level...
2. DMAX , DMIN , DAVERAGE
Total Salary by
These functions return the maximum (max), minimum (min), average (average) value of a data column (field) in a list according to the specified criteria.
3. DCOUNT (database, [field,] criteria)
DCOUNTA (database, [field,] criteria)
The DCOUNT function counts the number of cells containing numeric values; DCOUNTA counts non-blank cells (i.e. cells containing data) in a column of a list that match the conditions specified by the criteria range. The special thing here is that the [filed,] argument can be omitted, then these two functions will count in all records (rows) of the list.
4. Example of the DB function
Suppose we have the following data list (from B2 to D7 - see illustration table)
We can calculate the total of the TONG column under the condition that the item is of type GAO, as follows:
or or
=DSUM(B2:D7, “ TONG ”, B25:B26) (enter field name)
= DSUM(DATA10, 3 , B25:B26) (column number)
= DSUM(DATA10, D2 , CRT10) (cell number)
(Where DATA10 is the name of the data list; CRT10 is the name of the condition range B25:B26)
A | B | C | D | |
1 | ||||
2 | TEN | SALARY | TONG | |
3 | BOT | 324 | 1145340 | |
4 | GAO | 454 | 6878100 | |
5 | BOT | 656 | 3312800 | |
6 | GAO | 431 | 1318860 | |
7 | GAO | 455 | 4641000 |
25 | TEN | SALARY | ||
26 | GAO | >450 | ||
27 | BOT |

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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