o W/T : What weaknesses can be overcome to reduce current risks?
+ Step 3 : Provide a combination of the 4 factors S+W+O+T. This is to create a resonance between the 4 factors to form a strategy that helps businesses use strengths to exploit opportunities, gradually fill weaknesses and reduce risks.
+ Step 4 : Synthesize and review strategies. Group strategies
and coordinate strategies into a mutually supportive system.
SWOT is an acronym for the first letters of the English words: Strengths; Weaknesses; Opportunities; Threats. This is a useful tool to help us understand problems or make decisions in organization, management as well as in business.
The SWOT matrix is used to list all the opportunities, threats, strengths and weaknesses within the business, in the appropriate order and position (see Figure 1.4). Based on the relationship between the factors, analysts will proceed to propose 4 basic strategic groups:
The SWOT analysis matrix can be briefly interpreted as the following diagram:

Figure 1.4. SWOT matrix model
Advantages :
- Specify the strengths and weaknesses of the business as well as identify the
opportunities and threats from the external environment.
- Provide specific combination strategies from strengths, weaknesses, opportunities and threats for businesses to implement.
Limitations:
The SWOT matrix helps to identify possible strategies to choose from, not to make a choice or decide which strategy is best. Thus, the question of which strategy to choose for development is not answered here.
1.4.1.2. McKinsey/GE combination matrix method
The McKinsey/GE matrix of attractive business combinations - competitive strengths helps managers make business decisions based on a combination of many factors of industry attractiveness (industry size, industry growth rate, industry profit level, investment capital level, technological stability, competitive intensity, cyclical independence, ...) and competitive strengths (market share, technological know-how, product quality, after-sales service, warranty, price competitiveness, low operating costs, productivity, ...).
The steps for evaluating an attractive business combination based on industry and competitive strengths are as follows:
+ Step 1: Determine criteria for evaluating competitive intensity and strengths
business competition
+ Step 2: Determine the relative importance of the criteria by assigning
Relative weight for each criterion satisfying the conditions:
- The weights have values between 0 (not important), 1 (very important)
- The sum of the weights is 1.
+ Step 3: Rate the factors on a scale from 1 (not at all attractive/very weak) to 4 (very attractive/very strong).
+ Step 4: Multiply the weight of each factor by the corresponding score to determine
score on the importance of each factor.
+ Step 5: Calculate industry attractiveness and competitive position by
Multiply the values of each criterion by their numerical values and add the products.


+ Step 6: Place on the graph with the vertical axis representing the attractiveness of the market, the horizontal axis representing the competitive advantage of the enterprise. The position of the SBU on the GE matrix is represented by a circle, with the center being the intersection between the position of the industry attractiveness matrix and the position of the competitive position matrix. The size of the circle depends on the size of the industry.
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Maybe you are interested!
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Identify Rating Levels and Rating Scales
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of the islanders. Therefore, this indicator will be divided into two sub-indicators:
a1. Natural tourism attractiveness a2. Cultural tourism attractiveness
b. Tourist capacity
The two island communes in Quan Lan have different capacities to receive tourists. Minh Chau Commune is home to many standard hotels and resorts, attracting high-income domestic and international tourists. Meanwhile, Quan Lan Commune has many motels mainly built and operated by local people, so the scale and quality are not high, and will be suitable for ordinary tourists such as students.
c. Time of exploitation of Quan Lan Island Commune:
Quan Lan tourism is seasonal due to weather and climate conditions and festivals only take place on certain days of the year, specifically in spring. In Quan Lan commune, the period from April to June and from September to November is considered the best time to visit Quan Lan because the cultural tourism activities are mainly associated with festivals taking place during this time.
Minh Chau island commune:
Tourism exploitation time is all year round, because this is a place with a number of tourist attractions with diverse ecosystems such as Bai Tu Long National Park Research Center, Tram forest, Turtle Laying Beach, so besides coming to the beach for tourism and vacation in the summer, Minh Chau will attract research groups to come for tourism combined with research at other times of the year.
d. Sustainability
The sustainability of ecotourism sites in Quan Lan and Minh Chau communes depends on the sensitivity of the ecosystems to climate changes.
landscape. In general, these tourist destinations have a fairly high level of sustainability, because they are natural ecosystems, planned and protected. However, if a large number of tourists gather at certain times, it can exceed the carrying capacity and affect the sustainability of the environment (polluted beaches, damaged trees, animals moving away from their habitats, etc.), then the sustainability of the above ecosystems (natural ecosystems, human ecosystems) will also be affected and become less sustainable.
e. Location and accessibility
Both island communes have ports to take tourists to visit from Van Don wharf:
- Quan Lan – Van Don traffic route:
Phuc Thinh – Viet Anh high-speed boat and Quang Minh high-speed boat, depart at 8am and 2pm from Van Don to Quan Lan, and at 7am and 1pm from Quan Lan to Van Don. There are also wooden boats departing at 7am and 1pm.
- Van Don - Minh Chau traffic route:
Chung Huong high-speed train, Minh Chau train, morning 7:30 and afternoon 13:30 from Van Don to Minh Chau, morning 6:30 and afternoon 13:00 from Minh Chau to Van Don.
f. Infrastructure
Despite receiving investment attention, the issue of infrastructure and technical facilities for tourism on Quan Lan Island is still an issue that needs to be resolved because it has a direct impact on the implementation of ecotourism activities. The minimum conditions for serving tourists such as accommodation, electricity, water, communication, especially medical services, and security work need to be given top priority. Ecotourism spots in Minh Chau commune are assessed to have better infrastructure and technical facilities for tourism because there are quite complete and synchronous conditions for serving tourists, meeting many needs of domestic and foreign tourists.
3.2.1.4. Determine assessment levels and assessment scales
Corresponding to the levels of each criterion, the index is the score of those levels in the order of 4, 3, 2, 1 decreasing according to the standard of each level: very attractive (4), attractive (3), average (2), less attractive (1).
3.2.1.5. Determining the coefficients of the criteria
For the assessment of DLST in the two communes of Quan Lan and Minh Chau islands, the students added evaluation coefficients to show the importance of the criteria and indicators as follows:
Coefficient 3 with criteria: Attractiveness, Exploitation time. These are the 2 most important criteria for attracting tourists to tourism in general and eco-tourism in particular, so they have the highest coefficient.
Coefficient 2 with criteria: Capacity, Infrastructure, Location and accessibility . Because the assessment area is an island commune of Van Don district, the above criteria are selected by the author with appropriate coefficients at the average level.
Coefficient 1 with criteria: Sustainability. Quan Lan has natural and human-made ecotourism sites, with high biodiversity and little impact from local human factors. Most of the ecotourism sites are still wild, so they are highly sustainable.
3.2.1.6. Results of DLST assessment on Quan Lan island
a. Assessment of the potential for natural tourism development
For Minh Chau commune:
+ Natural tourism attractiveness is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined as average (2 points) and the coefficient is quite important (coefficient 2), then the score of Capacity criterion is 2 x 2 = 4.
+ Exploitation time is long (4 points), the most important coefficient (coefficient 3) so the score of the Exploitation time criterion is 4 x 3 = 12.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is assessed as good (3 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 3 x 2 = 6 points.
The total score for evaluating DLST in Minh Chau commune according to 6 evaluation criteria is determined as: 12 + 4 + 12 + 4 + 4 + 6 = 42 points
Similar assessment for Quan Lan commune, we have the following table:
Table 3.3: Assessment of the potential for natural ecotourism development in Quan Lan and Minh Chau communes
Attractiveness of self-tourismof course
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
CommuneMinh Chau
12
12
4
8
12
12
4
4
4
8
6
8
42/52
Quan CommuneLan
6
12
6
8
9
12
4
4
4
8
4
8
33/52
b. Assessment of the potential for humanistic tourism development
For Quan Lan commune:
+ The attractiveness of human tourism is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined to be large (3 points) and the coefficient is quite important (coefficient 2), then the score of the Capacity criterion is 3 x 2 = 6.
+ Mining time is average (3 points), the most important coefficient (coefficient 3) so the score of the Mining time criterion is 3 x 3 = 9.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points.
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is rated as average (2 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 2 x 2 = 4 points.
The total score for evaluating DLST in Quan Lan commune according to 6 evaluation criteria is determined as: 12 + 6 + 6 + 4 + 4 + 4 = 36 points.
Similar assessment with Minh Chau commune we have the following table:
Table 3.4: Assessment of the potential for developing humanistic eco-tourism in Quan Lan and Minh Chau communes
Attractiveness of human tourismliterature
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Quan CommuneLan
12
12
6
8
9
12
4
4
4
8
4
8
39/52
Minh CommuneChau
6
12
4
8
12
12
4
4
4
8
6
8
36/52
Basically, both Minh Chau and Quan Lan localities have quite favorable conditions for developing ecotourism. However, Quan Lan commune has more advantages to develop ecotourism in a humanistic direction, because this is an area with many famous historical relics such as Quan Lan Communal House, Quan Lan Pagoda, Temple worshiping the hero Tran Khanh Du, ... along with local festivals held annually such as the wind praying ceremony (March 15), Quan Lan festival (June 10-19); due to its location near the port and long exploitation time, the beaches in Quan Lan commune (especially Quan Lan beach) are no longer hygienic and clean to ensure the needs of tourists coming to relax and swim; this is also an area with many beautiful landscapes such as Got Beo wind pass, Ong Phong head, Voi Voi cave, but the ability to access these places is still very limited (dirt hill road, lots of gravel and rocks), especially during rainy and windy times; In addition, other natural resources such as mangrove forests and sea worms have not been really exploited for tourism purposes and ecotourism development. On the contrary, Minh Chau commune has more advantages in developing ecotourism in the direction of natural tourism, this is an area with diverse ecosystems such as at Rua De Beach, Bai Tu Long National Park Conservation Center...; Minh Chau beach is highly appreciated for its natural beauty and cleanliness, ranked in the top ten most beautiful beaches in Vietnam; Minh Chau commune is also home to Tram forest with a large area and a purity of up to 90%, suitable for building bridges through the forest (a very effective type of natural ecotourism currently applied by many countries) for tourists to sightsee, as well as for the purpose of studying and researching.
Figure 3.1: Thenmala Forest Bridge (India) Source: https://www.thenmalaecotourism.com/(August 21, 2019)
3.2.2. Using SWOT matrix to evaluate Quan Lan island tourism
General assessment of current tourism activities of Quan Lan island is shown through the following SWOT matrix:
Table 3.5: SWOT matrix evaluating tourism activities on Quan Lan island
Internal agent
Strengths- There is a lot of potential for tourism development, especially natural ecotourism and humanistic ecotourism.- The unskilled labor force is relatively abundant.- resource environmentunpolluted, still
Weaknesses- Poorly developed infrastructure, especially traffic routes to tourist destinations on the island.- The team of professional staff is still weak.- Tourism products in general
quite wild, originalintact
general and DLST in particularalone is monotonous.
External agents
Opportunity- Tourism is a key industry in the socio-economic development strategy of the province and Van Don economic zone.- Quan Lan was selected as a pilot area for eco-tourism development within the framework of the green growth project between Quang Ninh province and the Japanese organization JICA.- The flow of tourists and especially ecotourism in the world tends toincreasing
Challenge- Weather and climate change abnormally.- Competition in tourism products is increasingly fierce, especially with other localities in the province such as Ha Long, Mong Cai...- Awareness of tourists, especially domestic tourists, about ecotourism and nature conservation is not high.
Through summary analysis using SWOT matrix we see that:
To exploit strengths and take advantage of opportunities, it is necessary to:
- Diversify products and service types (build more tourism routes aimed at specific needs of tourists: experiential tourism immersed in nature, spiritual cultural tourism...)
- Effective exploitation of resources and differentiated products (natural resources and human resources)
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Comparison of Geographical Conditions, Structure of Culture and Tourism Activities -
Exporting tourism services in Vietnam: Current situation and solutions - 2 -
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Figure 1.5. GE matrix in McKinsey model
Source: Lecture on Strategic Management - Pham Xuan Lan, PhD-Dinh Thai Hoang (modified)
Then based on the position on the GE matrix (Figure 1.5), we come up with appropriate policies:
- SBUs in the Harvest or Discard zone have very little potential to generate profits for the business. Therefore, it is necessary to implement a policy of only investing minimally, continuing to invest when free cash flow is positive, and selling or liquidating if free cash flow is negative.
- SBUs in the Investment or Growth zone often have high market growth rates. Therefore, it is necessary to invest to exploit positive market trends, maintain or strengthen competitive position, even accept negative cash flows because it is a source of high income and brings a lot of money in the future.
- For SBUs located in the Selected Area, policy options must be considered.
Fit
1.4.1.3 Charles Hofer matrix method:
Overcoming the shortcomings of the McKinsey method, Charles Hofer proposed an analysis of business structure based on the development of the industry. The model also has SBUs like the previous two models, and also evaluates the SBUs, but the difference is that their potential is considered through the development stages of the industry. The evaluation steps according to the Charles Hofer matrix method are specifically as follows:
+ Step 1: Determine the criteria for evaluating the competitive strengths of the business.
+ Step 2: Determine the relative importance of the criteria by assigning
Relative weight for each criterion satisfying the conditions:
- The weights have values between 0 (not important) - 1 (very important)
- The sum of the weights is 1.
+ Step 3: Rate the factors on a scale of 1 (very weak) to 5 (very strong).
+ Step 4: Multiply the weight of each factor by the corresponding score to determine the score for the importance of each factor.
+ Step 5: Calculate industry attractiveness and competitive position by multiplying
the values of each criterion with their numerical values and add the products together
+Step 6: Place it on the graph with the vertical axis representing the industry's development cycle, the horizontal axis representing the competitive advantage of the business. The position of the SBU on the matrix is represented by a circle, with the center being the intersection of the competitive position and the stage of the development cycle.










Figure 1.6. GE matrix in Charles Hofer model
Source: Business Strategy and Tactics - Translator: Bui Van Dong
Then based on the position on the GE matrix, we come up with appropriate policies (see Table 1.1):
Table 1.1. Policies according to GE matrix
Industry development cycle
Competitive position of the business
career
Embryo | Growth | Prosperous | Saturation | recession | |
Leader | - Go all out for market share - Hold position | - Maintain market share - Hold position | - Exploit with all your might - Hold position | - Hold position - Lean | - Hold position - Modification |
Strong | - Focus on market share - Improve position | - Focus on market share - Improve position | - Exploit with all your might - Improve position | - Compact and streamlined - Hold position | - Hold position |
Average | Select market segmentation | Increase investment develop | Mining preparation narrow | Narrow Improvement | Narrow |
Medium | Select market segment | Increase investment | Mining prepares to withdraw | Narrow conversion | Dissolution |
Weak | Rise Up or withdraw | Reach out to find market segments that have profit | Mining and preparation for withdrawal | Transform or withdraw individual parts | Dissolution |
Source: Business Strategy and Tactics - Translator: Bui Van Dong
1.4.2. Choosing a business strategy
Enterprises must choose the optimal strategy because it is impossible to implement all strategies at the same time or each strategy in an unplanned order, because it will take a lot of time and resources. Therefore, there must be a choice to come up with a set of strategies that are considered the most optimal for development and consider the benefits and losses that the enterprise gets from this strategy.
Based on the set of strategies that have been identified by combining the factors Strengths - Opportunities, Strengths - Threats, Weaknesses - Opportunities, Weaknesses - Threats, use the matrix according to the GREAT criteria to outline the basic features for choosing the core business strategy that the enterprise is capable of pursuing.
Thus, with the strategic planning tools as analyzed above, each tool has its own advantages and limitations. Therefore, when applying in practice, we must flexibly select appropriate strategies for each specific situation and condition.
1.5. Conditions for effective implementation of tourism development strategy
In reality, planning strategic solutions that are suitable for the organization's goals is difficult, and implementing them effectively is even more difficult. Managers at all levels need to perform their tasks well through other functions in management. These functions, fully implemented, have a scientific basis, and are considered necessary conditions for implementing strategic solutions effectively.
1.5.1. Building and maintaining an effective organizational structure
All forms of organization in general: State management agencies, enterprises, other organizations... can only complete tasks and achieve goals in each period through the implementation of solutions, policies, specific measures... of people. The work of people or members in the organization can achieve high efficiency when managers at all levels build and maintain an effective organizational structure. Building an organizational structure is a process, based on the planning function.
Some requirements when building an organizational structure:
Appropriate to the objectives and environmental factors that influence
each period
Organizational structure changes according to the human factor.
Build good relationships between levels and departments so that everyone in the organization is enthusiastic and has the opportunity to develop all potential abilities to achieve collective goals with high efficiency.
Thus, the organizational structure is designed primarily around the goals to be achieved and the activities to be performed in each period in accordance with human factors.
people and build good internal relationships to promote the capacity of the organizational structure.
high level function
Organizational Structure Building Process
The construction of the organizational structure is carried out through the following basic process:
Divide the organization into departments:
Each department in the organizational structure is a separate field of activity, but is related to each other in the process of carrying out activities to achieve common goals. Depending on whether the organization is an economic sector, a specific enterprise, etc., the departments in the organizational structure can be divided in different ways. In reality, there is no optimal division method, the administrator needs to study the specific situation to apply the methods of combining them together:
+ First way: divide by the number of people doing the work.
+ Second way: divide departments according to working time.
+ Third way: divide parts by function.
Functional departmentalization is widely applied in different organizations. Functional departments represent specialized areas of activity in the organizational structure, covering the work that an organization performs regularly. Some basic functions of a production - business organization can be divided into departments such as: human resources, marketing, finance, purchasing, production, administration, etc. In each functional department, the administrator can divide into groups according to specific types of work, for example: the marketing department can be divided into (market research group, marketing planning group, advertising group, promotion group, etc.). Depending on the specific type of organization, functional departments will be identified through names appropriate to the content of the work.
+ Fourth way: divide departments by geographical area.
This is a fairly common way of dividing departments in organizations or businesses that operate over a wide geographical area. In which each department in a geographical area is assigned to a general manager. Organizations and businesses divide departments in this way when conducting activities and work in similar geographical areas.





















