Profit after tax
ROA = Average Total Assets (3.1)
Multiplying the numerator and denominator with the same "Net revenue" index, we get:
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Completing the analysis of business efficiency in wood processing enterprises for export in the South Central region - 27 -
Completing the analysis of business efficiency in wood processing enterprises for export in the South Central region - 32 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Improving business efficiency of import-export cargo insurance business transported by sea at Petrolimex Insurance Joint Stock Company - 11 -
Improve the efficiency of import-export cargo insurance business - 11
ROA

=
Or:
Net revenue Profit after tax
Average Total Assets x Net Revenue (3.2)
ROA = Asset turnover x Net revenue profitability (3.3)
If the symbol: H TS is the Asset Turnover
ROS is Return on Net Sales
We can write the Dupont equation of ROA in a concise form as follows: ROA = H TS x ROS (3.4)
After building the Dupont equation, apply the method
excluding, it is possible to determine the level of influence of each indicator "Asset turnover" (H TS ) and "Profitability of net revenue" (ROS) on the fluctuation of the indicator "Return on assets" (ROA) as follows:
1 0
- The impact of H TS index on the fluctuation of ROA:
H
ROA
TS
H
TS H TS
x ROS 0
(3.4.1)
- The impact of ROS index on the fluctuation of ROA:
1
ROA ROS H TS
x (ROS 1 – ROS 0 ) (3.4.2)
The Dupont analysis method is often used by internal managers of enterprises to have a specific view and make accurate decisions on which business activities should be improved in order to achieve high business efficiency.
We believe that the advantage of the Dupont analysis method is that it allows analysts to evaluate the fluctuations of a financial indicator in relation to the impact of other financial indicators, thereby determining
accurately determine the causes of fluctuations in indicators. In addition, this is also an analysis method with very high information value, which can help managers thoroughly understand how their business strategies have affected a series of business performance indicators and how to best combine input resources to achieve high business efficiency in the overall adjustment of many influencing factors. Although it has many advantages, the Dupont analysis method is not an easy method to use for businesses because building an equation to represent the relationship between financial indicators is not simple. In addition, the use of this method also needs to be combined with the elimination method, so determining which indicator will be affected first is very difficult.
1.2.3.6. Regression method
Regression is a method to help analysts forecast business performance indicators, costs... and the growth potential of the enterprise. This method is implemented by using past data, data that has occurred over time or occurred at the same time to establish a relationship between related phenomena and events in the form of an equation - called a regression equation. Based on the regression equation that has been built, the analyst determines the parameters of the equation, on that basis explains the results obtained, estimates and forecasts events that will occur in the future. In mathematical terms, regression analysis is a method of studying the level of influence of one or more variables (independent variables) on a variable (dependent variable), in order to predict the dependent variable based on the known values of the independent variables. However, to perform the regression method, the analyst needs a multi-period data set (at least 5 periods) and the data must be absolutely accurate, only then can the regression results be guaranteed to be accurate and
can be applied in forecasting indicators for the next period.
Regression methods can be used as simple regression (univariate regression) or multiple regression (multivariate regression).
* Simple regression method is a method used to examine the relationship between an indicator reflecting the result of the movement of an economic phenomenon (dependent variable) and an indicator reflecting the cause (independent variable).
The simple regression equation has the form [4, page 23]: Y = a + bX (4.1) In which: Y is the dependent variable
X is the independent variable
a is the y-intercept or intercept b is the slope or intercept
With n number of experimental observations, the parameters a, b in the equation can be determined by many methods such as: least squares method, maximum - minimum method, point graph method, using Excel software.
i
The most reliable method applied is the least squares method. According to this method, it is necessary to first consider the correlation between the dependent variable and the independent variable using the formula [4, page 24]:
n
i 1
n
X i X
2
n
Y i Y
2
i 1
i 1
R =
X i
X ( Y
Y
(4.2)
The results of determining R have the following meanings:
If R = +1: perfect correlation and positive If R = - 1: perfect correlation and negative If |R| is closer to 1: the correlation is stronger
If | R | is from 0.4 to 0.8: medium correlation
If | R | is less than 0.4: weak correlation
Then determine the parameters a, b according to the following formulas [4, page 24]:
n
X i Y i nXY
i 1
b
X nX
n
2 2
i
(4.3)
In there:
i 1
a Y bX
(4.4)
n
X ii 1
n
Y i
i 1
X = n Y =n
Nowadays, with the help of computer technology, Excel spreadsheets can be used to calculate results faster.
* Multiple regression method is a method used to analyze the relationship between many independent variables affecting a dependent variable. In fact, there are some economic indicators that are affected by many factors in the same direction or in opposite directions. For example, revenue depends on selling price, advertising, consumption output, product structure consumed... Besides, there is an internal linear correlation between the factors. Therefore, multiple regression analysis will help analysts both re-examine the hypothesis about the influencing factors and the level of influence, and quantify the economic relationships between them, thereby providing the basis for forecasting analysis and making reasonable and effective business decisions, promoting growth.
The multiple regression equation has the following form [31, page 28]:
Y = b 0 + b 1 X 1 + b 2 X 2 + b 3 X 3 + ... + b n-1 X n-1 + b n X n + e
In there:
Y is the dependent variable X i are the independent variables
b 0 is the y-coordinate
b i are the slopes of the equations with respect to the variables X i
e are the errors of the equation, representing the impact of other factors that are unknown or not included in the equation.
To determine the parameters of the multiple regression model, it is necessary to use statistical software integrated directly into Excel spreadsheets or SPSS software...
We see that the advantage of the regression method is that it helps businesses make fairly accurate forecasts for the future, which can be used as a basis for deciding on business strategies and tactics to achieve the set goals. However, regression is a difficult method to use because it requires a set of data for many years and businesses must build a reasonable regression equation.
1.2.3.7. Other analytical methods
In addition to the analysis methods presented above, business performance analysis can still use some other methods such as algebraic methods, graphical methods, economic mathematics methods, expert methods, etc. to analyze the research object. Which method to use in the analysis process depends on the purpose and source of the analysis data.
It can be seen that if only using each method presented above individually, it is not possible to evaluate all aspects of business performance. Therefore, when analyzing business performance, analysts often use a combination of many analysis methods at the same time. For example, combining the comparison method with the graphical method, combining the exclusion method with the comparison method, combining the detailed analysis index method with the mathematical model, etc. Using a combination of methods is necessary because the analysis object is very diverse and rich, so the relationship between the factors affecting the business performance is very important.
The influence on the indicators reflecting the subject of analysis is not always in the same direction or of the same type. Moreover, if many analytical methods are not used in combination, it will be difficult to highlight the characteristics of the subject of analysis. However, when combining many analytical methods, it is necessary to pay attention to ensuring the conditions that each specific method requires, such as comparison conditions, order of arrangement of factors, relationship between factors and indicators reflecting the subject of analysis, etc.
1.2.4. Content of business performance analysis
Every unit, every business when analyzing business performance wants to achieve higher business results through the analysis results, which are specified through profit indicators. However, profit is only the final result that a business can receive, but to get that result, there needs to be a process with the combined strength of many factors. Therefore, the content of business performance analysis is not the analysis of each individual indicator but the combination of a system of analysis indicators.
Thus, to be able to evaluate business performance comprehensively, linking indicators as well as influencing factors, it is necessary to analyze business performance from many different perspectives, which can summarize the following analysis contents:
- Firstly, general analysis of business performance through the Business Performance Report. General analysis will allow for a preliminary assessment of the business performance of the enterprise and "attract" the analyst's attention to some sudden fluctuations in the indicators on the Business Performance Report that affect the determination and assessment of other business performance analysis indicators.
- Second, analyze business efficiency through the group of indicators of efficiency of use and profitability of costs or input factors. This group of indicators
is constructed by evaluating the correlation between a unit of output obtained and a unit of cost or input factor.
- Third, analyze business efficiency through the group of indicators of turnover speed of costs or input factors. This group of indicators is determined by comparing the correlation between revenue and costs or input factors.
- Fourth, analyzing business performance of enterprises needs to link the assessment of economic performance with social performance.
1.3. CHARACTERISTICS OF BUSINESS PERFORMANCE ANALYSIS IN EXPORT WOOD PROCESSING ENTERPRISES
1.3.1. Characteristics of the wood processing export industry affecting business efficiency and business efficiency analysis
Each industry has completely different characteristics of production and business activities. Therefore, activities related to business performance analysis also have different characteristics, depending on the characteristics of each industry. Through the research process, we found that some basic characteristics of the export wood processing industry have a certain level of influence on the business performance and business performance analysis of enterprises in the industry, including:
First of all, it is necessary to mention the seasonal nature of production and business in the export wood processing industry . The seasonality of production and business not only affects the continuity of production but also affects the inventory reserve policies of enterprises. Normally, many export wood processing enterprises have to let machinery and equipment "summer vacation" from May to July because they have not entered the customer ordering season, leading to seasonal labor use, making production costs arising in each stage also different. In addition, to ensure production and business, the stage of reserving raw materials, products
The production period of enterprises usually starts from November of the previous year to March of the following year, which makes the "Inventory" indicator on the Balance Sheet often account for a large proportion. Therefore, if the content of the business performance analysis is not specific, detailed and does not pay attention to the indicators that account for a large proportion, the analysis conclusion may not be complete and accurate.
Second, it is necessary to pay attention to the cost structure of manufacturing processed wood products . In the cost structure of manufacturing wood products, the cost of raw wood materials accounts for 70% of the value, the cost of auxiliary materials accounts for 10-15% of the value, which means that the cost of direct materials accounts for 80-85% of the total cost of the product. Therefore, it is necessary to develop indicators to evaluate the efficiency of using direct material costs in the system of indicators to analyze business efficiency for wood processing and exporting enterprises.
Third, each export wood processing enterprise must carry out many different production stages including sawing, boiling, drying (drying), processing details and finishing products . This feature is completely different from domestic wood processing enterprises because these stages are mandatory according to standard procedures to ensure product quality according to the requirements of the importing country. Meanwhile, for domestic products, the boiling and drying stage is not performed to save time and costs. Currently, with the strong division of social labor, to ensure high business efficiency and create jobs for many workers, most enterprises specialize in a certain stage of the production process. However, most export wood processing enterprises carry out all production stages themselves and each stage uses different equipment, with completely different results and efficiency. Therefore, it is necessary to analyze business efficiency in each production stage of wood processing export enterprises.



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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