Table 2.5: Business performance report of Lam Dong Minerals and Construction Materials Joint Stock Company
(Unit: VND)
BUSINESS RESULTS REPORT
2005 | 2006 | DIFFERENCE 2006 VS 2005 | ||
ABSOLUTE (COPPER) | RELATIVE (%) | |||
Total operating revenue | 68.903.197.392 | 69.637.697.621 | + 734500.229 | 101.06 |
Revenue deductions | 19,773,917 | 40,646,095 | + 20,872,178 | 205.55 |
Net revenue | 68,883,423,475 | 69,597,051,526 | + 713.620.051 | 101,035 |
Cost of goods sold | 52,341,280,774 | 50,469,829,069 | - 1,871,451,705 | 96.42 |
Gross profit | 16,542,142,701 | 19.127.222.457 | + 2,585,079,756 | 115.62 |
Financial revenue | 870.117.925 | 821.458.968 | ||
Financial costs | 2,711,856,562 | 3,416,055,930 | ||
Including: interest expense | 3,629,275,989 | 3,441,208,292 | ||
Cost of sales | 3,341,741,920 | 4,278,027,092 | + 936.285.172 | 128,017 |
Business management costs | 9.090.065.807 | 8.101.281.849 | - 988.285.172 | 89.12 |
Net profit from business activities | 2,268,596,337 | 4,153,316,554 | + 1,884,720,217 | 183,078 |
Other income | 295,369,797 | 102.807.911 | ||
Other costs | 181,867,948 | 601,433,743 | ||
Other profits | 113,501,849 | - 498,625,832 | ||
Earnings before interest and taxes | 6,011,374,175 | 7,095,899,014 | + 1,084,524,839 | 118.04 |
Total accounting profit before tax | 2,382,098,186 | 3,654,690,722 | + 1,272,592,536 | 153.42 |
Current corporate income tax expense | 405,895,919 | 723.267.807 | + 317,371,888 | 178.19 |
Deferred corporate income tax expense | ||||
Corporate income tax expense | 405,895,919 | 723.267.807 | + 317,371,888 | 178.19 |
Profit after corporate income tax | 1,976,202,267 | 2,931,422,915 | + 955.220.648 | 148.33 |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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The impact of social capital on business performance - a case study of the Textile and Garment industry in the Southern region of Vietnam - 36 -
Experiment 1: Study on the Effect of Potassium and Sulfur Fertilizer Dosage on Coffee and Tea Plants in the Business Stage on Red-Brown Basalt Soil in Lam Dong Province -
Building a Model of Indicators Affecting the Business Efficiency of the Military Commercial Joint Stock Bank. -
The impact of social capital on business performance - a case study of the Textile and Garment industry in the Southern region of Vietnam - 26

(Source: Business performance report of Lam Dong Minerals and Construction Materials Joint Stock Company)
2.2.3. Analyzing business efficiency through profit margin
Analyzing the Business Performance Report of companies allows to evaluate the performance of companies based on indicators such as: Revenue, costs, profits, etc. However, in reality, some companies do not just stop at comparing the fluctuations of indicators on the Business Performance Report, but also compare indicators with each other, for example, analyzing the ratio of profit after tax to net revenue. According to the trend, the higher this indicator increases, the better and vice versa.
The reason why mineral exploitation enterprises choose this indicator is because they believe that after-tax profit - the sum of all profits after deducting corporate income tax - will accurately assess the amount that the enterprise actually has for itself after excluding all cost factors in a business period. Based on this indicator, enterprises have also seen the movement in the relationship between the value of the efficiency of the calculated indicators.
Table 2.6: Analysis of business efficiency through profit margins of mineral mining enterprises
Target
Unit of measure | 2005 | 2006 | +/- | |||
II. HA TINH MINERAL AND TRADING COMPANY | ||||||
1. Net profit after tax | copper | 6.124.017.953 | 5,278,533,878 | - 845,484,075 | ||
2. Net revenue | copper | 80.345.963.184 | 85.817.687.528 | + 5,417,724,344 | ||
3. Rate net income | Profit | profit/business | % | 7,622 | 6.15 | - 1,471 |
I.BIMICO | ||||||
1. Net profit after tax | copper | 11,496,808,271 | 18,845,136,418 | +7.384.328.142 | ||
2. Net revenue | copper | 36,762,060,103 | 52,758,512,488 | +15,996,452,385 | ||
3. Rate net income | Profit | profit/business | % | 31.27 | 35.71 | + 4.44 |
III. LAM DONG MINERALS AND CONSTRUCTION MATERIALS JOINT STOCK COMPANY | ||||||
1. Net profit after tax | copper | 1,976,202,267 | 2,931,422,915 | + 955.220.648 | ||
2. Net revenue | copper | 68,883,423,475 | 69,597,051,526 | + 713.620.051 | ||
3. Rate net income | Profit | profit/business | % | 2,868 | 4.21 | + 1.34 |
(Source: Business performance reports of Ha Tinh Minerals and Trading Company, BMC Company, Lam Dong Minerals and Construction Materials Joint Stock Company)
From the data in Table 2.6, Ha Tinh Minerals and Trading Company reported that for every 100 VND of net revenue, the enterprise generated 6.15 VND of after-tax profit and decreased compared to 2005 by (-1.471) VND, based on the trend of the Company's business efficiency when comparing the ratio of after-tax profit to revenue, the ratio decreased when comparing 2006 with 2005. However, the ratio of after-tax profit to net revenue when comparing the data of 2006 with 2005 increased for Binh Dinh Minerals Joint Stock Company by 4.44 VND of after-tax profit and Lam Dong Minerals and Construction Materials Joint Stock Company also increased by 1.34 VND of after-tax profit. Based on the calculated data and following the movement trend of this indicator, Binh Dinh Minerals Joint Stock Company and Lam Dong Minerals and Construction Materials Joint Stock Company affirmed that their companies operated effectively in 2006.
Thus, when comparing after-tax profit with net revenue, enterprises cannot find ways to promote strengths and overcome weaknesses in their business operations. In other words, if only stopping at this indicator to evaluate the business performance of enterprises, analysts cannot see the intrinsic nature of the increase or decrease of these indicators. Although, the profit indicator is one of the most important goals that every enterprise aims for, and if said so, it also means that analyzing business efficiency is not only through the profit margin indicator, but it also depends on many other factors. Meanwhile, profit is determined on the basis of output results and input factors, so evaluating the business efficiency of enterprises requires considering the efficiency of using input factors. However, this analysis is very limited through the indicators that these companies calculate.
2.2.4. Analysis of business performance through asset utilization efficiency
The process of using modern equipment will give us the opportunity to access sophisticated machinery and equipment to ensure investigation work,
79
Exploration, accurate assessment of resource reserves, determination of how much mineral reserves can be exploited in a mine, etc. To do this, investment is required, especially investment in equipment for the enterprise. Not only that, enterprises also have to invest in factories, means of transport, equipment and management tools, etc. However, the mine reserves in the process of assessment and exploitation, as well as the cost of use, or the seasonal nature, etc. have greatly affected the production activities of the enterprise and created a lack of initiative, as well as the enterprise itself has not promoted the efficiency of asset use to match the existing potential of the enterprise. This is a major issue that needs attention, especially in the impact of the trend of modernizing equipment and production technology to diversify production products from different perspectives.
However, through the process of studying and researching the actual situation of analyzing the efficiency of asset use of enterprises, this content is carried out very fragmentarily. Most of them only stop at considering the structure of short-term assets and long-term assets compared to total assets, that is, considering the fluctuations in the scale of assets (such as Lam Dong Minerals and Construction Materials Joint Stock Company - Appendix 03). If according to the analysis content requirements, the efficiency of asset use is assessed based on the indicators of productivity, loss rate and profitability of total assets and details for each type of asset; and this content has only been implemented quite fully at BMC Company.
2.2.4.1. Evaluation of asset productivity
According to Table 2.7, the Company calculated the productivity index of 2006 compared to 2005 and noted that: The productivity of total assets increased by 0.058 (the growth rate reached 6.49%), in which the productivity of long-term assets decreased by 0.1 (the growth rate was 2.29%), the productivity of short-term assets increased by 0.053 (the growth rate reached 3.98%). Although there was an increase in the productivity of assets when comparing the data between 2006 and 2005 for different types of assets,
80
assets of the enterprise, but the growth rate is low and slow. Thus, the efficiency of using assets of the enterprise is not high, especially for long-term assets, the efficiency of using is tending to decrease.
Obviously, this is also consistent with the specific asset structure of this business sector. As industrial production enterprises themselves, the proportion of long-term assets in total assets is very large, enterprises must "deposit" a large amount of money into it when investing in new or repairing and upgrading equipment to serve the production process of the enterprise. Moreover, they believe that the net revenue target is temporary, while the compensation for the value of fixed assets is temporary, so when BMC Company expanded its market for exploitation, management and business in Phu My district, it reduced the efficiency of using this type of long-term asset, which is acceptable because their total net revenue still increased in 2006.
Table 2.7: Analysis of business efficiency through production capacity of BMC Company
(Unit: VND)
STT
Target | 2005 | 2006 | +/- | |
I. TOTAL ASSETS | ||||
01 | -Total net revenue | 36,762,060,103 | 52,758,512,488 | +15,996,452,385 |
02 | -Average total assets | 41.125.850.224 | 55,451,863,493 | +14,326,013,719 |
03 | -Productivity of the total assets product = (01)/(02) | 0.893 | 0.951 | +0.058 |
II. LONG-TERM ASSETS | ||||
01 | -Total net revenue | 36,762,060,103 | 52,758,512,488 | +15,996,452,385 |
02 | -Average asset value long term | 8,392,677,327 | 12,324,162,443 | +3.931.485.116 |
03 | -Productivity of assets long term = (01)/(02) | 4.38 | 4.28 | - 0.1 |
III. SHORT-TERM ASSETS | ||||
01 | -Total net revenue | 36,762,060,103 | 52,758,512,488 | +15,996,452,385 |
02 | -Current asset value average | 27,651,960,995 | 38,151,788,269 | +10.499.827.274 |
03 | -Productivity of assets short term = (01)/(02) | 1,329 | 1,382 | +0.053 |
(Source: Balance Sheet and Income Statement of BMC Company)
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Therefore, in the early stages of the investment process, the organization of production and business activities at the enterprise, the productivity index will not change, or decrease but the rate of decrease is also very low. In addition, the new investment process is carried out by the method of gradual replacement, so the productivity index of assets will depend on the productivity of old assets, as well as the skillful use of the values of newly invested assets.
2.2.4.2. Assessment of asset profitability
Table 2.8: Analysis of business efficiency through profitability of BMC Company
(Unit: VND)
S TT
Target | 2005 | 2006 | +/- | |
I. TOTAL ASSETS | ||||
01 | -Net profit after tax | 11,496,808,271 | 18,845,136,418 | +7.384.328.142 |
02 | -Average total assets | 41.125.850.224 | 55,451,863,493 | +14,326,013,719 |
03 | -Return on total assets = (01)/(02) | 0.279 | 0.339 | +0.06 |
II. LONG-TERM ASSETS | ||||
01 | -Net profit after tax | 11,496,808,271 | 18,845,136,418 | +7.384.328.142 |
02 | -Average value of long-term assets | 8,392,677,327 | 12,324,162,443 | +3.931.485.116 |
03 | -Long-term asset profitability limit = (01)/(02) | 1,369 | 1,529 | +0.16 |
III. SHORT-TERM ASSETS | ||||
01 | -Net profit after tax | 11,496,808,271 | 18,845,136,418 | +7.384.328.142 |
02 | -Average short-term asset value | 27,651,960,995 | 38,151,788,269 | +10.499.827.274 |
03 | -The profitability of short-term assets limit = (01)/(02) | 0.415 | 0.493 | +0.078 |
(Source: Balance Sheet and Income Statement of BMC Company)
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Combining information from the Balance Sheet and the Income Statement, BMC Company continued to calculate the asset profitability index (in Table 2.8), in 2006 it increased by 0.06 compared to 2005 (with a ratio of 21.505%), which shows that the ability to effectively use assets at the enterprise in 2006 was good, but this index still does not inform whether the Company has exploited its maximum capacity during the period or not. Next, the Company detailed the analysis content by examining the profitability of long-term assets and short-term assets and found that the profitability of long-term assets in 2006 increased by 0.16 compared to 2005 (reaching a ratio of 11.68%), and the profitability of short-term assets also increased, the achieved increase was 0.078 (18.79%). Through these figures, the Company is completely confident that the profitability of assets in 2006 was very good, meaning the Company's asset usage efficiency was high, but to what extent it was good is still inconclusive.
After reviewing its entire business process related to asset utilization efficiency, BMC Company was forced to consider the influencing factors, and after analysis, they came up with the following reasons:
- Firstly , a characteristic that is expressed in most mineral exploitation enterprises is the need for a large amount of business capital to serve the exploitation and processing process. Of course, with such a large amount of investment capital for long-term assets, the depreciation process and capital recovery time will be slow, especially the proportion of fixed assets. In the specific case of the end of 2005, this is the time when the Company re-evaluates the entire value of its assets, especially long-term assets, before equitization. The work of liquidating and determining the remaining value of machinery and equipment before equitization also occurs at the same time as the need to recover the production capacity of machinery and equipment. Some machines are old and fully depreciated, but the enterprise still uses them in the production process. On the other hand, the investment in new machinery and equipment for production organization and management in Phu My market has caused the scale of change of total assets to increase sharply - in which the characteristics of assets
83
Long-term is depreciation. Therefore, the productivity of long-term assets in 2006 is low but the profitability of long-term assets is very high compared to 2005;
- Second , a mine that has been exploited sometimes does not have enough volume for a container of goods to export, so it must be stored and at this time the cost of exploitation, the money collected from the goods, along with the arising costs such as warehouse rent, customs fees that cannot be recovered, etc., leads to an increase in debt and inventory. This has reduced the profitability of short-term assets in particular and total assets in general. However, in 2006, items such as prepayments to sellers, receivables, inventories, etc. all had a significant decrease in value compared to 2005, while short-term assets increased thanks to the increase in the rate of money. Therefore, it not only increases the profitability of short-term assets, but also creates higher liquidity for the company when implementing payment methods, as well as diversifying investment types, or implementing joint ventures in business;
- Third , the harsh and ever-changing weather has greatly affected the exploitation and processing of mineral mining enterprises. Factors such as weather, exploitable underground mineral reserves, order contracts, etc. determine the output, forming revenue as well as profits for mineral mining enterprises;
- Finally , the scale of indirect labor with the old working mechanism has significantly affected the entire operating status of the Company. Therefore, the Company needs to plan, organize, arrange and manage its human resources when operating the business activities of the enterprise.
2.2.4.3. Assessment of asset depreciation rate
As above, we study through the current situation of business efficiency analysis through the productivity and profitability of BMC Company's assets, the productivity of long-term assets has decreased but the profitability has increased when comparing the data between 2006 and 2005. On the data table 2.9, it shows that the depreciation rate for total assets in 2006 decreased compared to 2005 by 0.067 (percent).

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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