Internal audits were not timely and complete, leading to many serious consequences. As one of the major cases of Agribank, although the Agribank Nam Ha Noi branch was inspected, checked and audited many times, no violations were detected.
Box 2.6: Internal audit fails to detect many violations
- Related to the case of loss of 2,500 billion VND at Agribank Nam Ha Noi.
Defendant Kieu Trong Tuyen - former Deputy General Director of Agribank, born in 1953, former Deputy General Director in charge of supplementing 34 documents related to inspection and audit related to the Nam Ha Noi branch. However, the results of this inspection and audit did not detect any violations , but only when the investigation agency came in did they discover the violations. No other branch has had so many inspections.
- Related to the case of Agribank Hong Ha Branch.
“Mr. Do Duc Hung, 56 years old, was prosecuted for “Abuse of power while performing official duties”. Two subordinates of Mr. Hung were also prosecuted for the above crime: Ms. Do Thi Minh Hien, born in 1968, former Head of Credit Department; and Mr. Truong Dang Dan (born in 1974), former Deputy Head of Credit Department.
According to the investigation documents, Mr. Hung signed many payment guarantees without records, without accounting, without collecting guarantee fees for a number of businesses, with a total amount of more than 345 billion VND. Currently, the amount of money that the related parties still owe each other is about 180 billion VND.
......
(Source: [96])
In terms of authority, the Auditor at Agribank has full access to all information sources and documents of the unit. Assuming the above is true, why is the internal audit still disabled in the face of risks and fails to detect loopholes in the business processes of the unit? NCS proposes the following hypotheses:
- Auditors have full authority to access information in theory, but in practice encounter many difficulties when auditing in the field due to the lack of cooperation of the audited unit.
- Auditors have full access to documents and records in practice, but due to the presentation
Limited capacity failed to detect the violations.
- Auditors have discovered violations but are not allowed to publish the conclusions due to pressure from all sides, so they are not decisive in giving their opinions in the audit report; or even auditors are hesitant to give their opinions due to fear of affecting personal interests while there are no regulations on responsibility that bind them to act decisively.
A leader of the internal audit department at Agribank shared his opinion: “ If the Government Inspectorate has the Inspection Ordinance, the State Audit has the State Audit Law, the Independent Audit has the Independent Audit Law and clear auditing standards, then currently the authority of internal audit in general is very limited, Agribank itself has not clearly defined the authority of the department, causing many difficulties in implementing the work, even in making conclusions, it must be very flexible, sometimes not daring to do it decisively .”
This is even more evident when comparing internal audits with independent auditors' assessments of Agribank's operating procedures.
Box 2.7: Ernst&Young's recommendations when auditing credit activities
Credit is a key business of the Bank, so credit risk management has been established and implemented more intensively than the management of all other types of risks. During the assessment of the current situation, we found some gaps scattered in each component of the Governance Framework, but not all. We will present some prominent issues in credit risk management in each main component of the Credit Risk Management Framework, including: i Credit risk management policies and procedures, ii Credit risk measurement and iii Credit risk management reporting system.
(i Credit risk management policies and procedures
Firstly , regarding the credit process, the Bank has issued lending regulations for customers in the system. However, the lending regulations are only specified into lending procedures for production households and individuals. The Bank has not issued regulations on lending procedures for business customers . The lack of specific regulations leads to the fact that the lending process is being applied inconsistently among branches in the entire system. In addition, according to the assessment
In our opinion, the current lending process does not meet the requirements for separation of responsibilities to ensure the independence and objectivity of the officers involved in the process. Specifically, except for loan appraisal work performed by independent appraisal officers for loans exceeding the prescribed materiality threshold, other tasks such as customer relations, customer information collection, customer scoring, collateral assessment, disbursement, and debt collection are mainly performed by credit officers. The lack of separation of tasks in the lending process leads to serious ethical and operational risks. A reasonable credit risk management structure solution can minimize these risks. Second , regarding credit limits, setting credit limits for customers is an effective way to manage the overall risk for a customer. Currently, the Bank has reviewed the credit limit annually for each customer at the branch level. However, the Bank has not established a centralized limit on the entire system , leading to the risk that the total credit limit for a customer across the entire system may exceed the customer's repayment capacity and the level of risk that the Bank can accept. In addition, the Bank has not yet reviewed the credit limit for a group of related customers.
an agency or an economic sector .
Firstly , regarding the management of collateral, although the bank has issued regulations on implementing loan security measures and applied them uniformly throughout the system, in the process of studying the current situation of collateral management at the Bank, we found that the regulations on collateral management still have many unclear and unclear points . For example, the criteria for accepting collateral, the list of accepted types of assets, regulations on asset valuation and revaluation including the frequency and criteria for valuation, asset management and monitoring processes, regulations on the loan ratio on the value of each type of collateral, etc. The bank needs to have stricter policies and procedures for managing collateral to prevent unforeseen risks or when the customer's expected repayment plan cannot be implemented.
Fourth , the Bank's problem debt management activities are being carried out in a scattered manner at branches because the Bank does not have specific policies and strategies for problem debt management . Specifically, the Bank has not issued regulations on identifying, handling and managing problem debt.
Fifth , the Bank has not yet issued specific policies, processes and procedures.
may be related to credit portfolio management activities , in which it is necessary to clearly state the orientation on portfolio management, methods of measuring portfolio risk, and measures to minimize risk. Currently, portfolio management activities are demonstrated through fragmented, unsystematic and passive procedures that are not supported by a system of tools and reports. In addition, the Bank has not established a specialized department responsible for risk quantification, management, supervision and monitoring of the credit portfolio towards building an optimal investment portfolio.
ii Credit risk measurement
Firstly , the Bank's internal credit rating system was built in 2007 and officially put into use in late 2011. The Bank uses this system for the purpose of debt classification, provisioning and supporting credit granting decisions. According to Basel requirements, the credit rating system needs to be authenticated annually to ensure the ability to differentiate between rating groups. However, the Bank has not yet implemented the authentication procedure for the internal credit rating system . In addition, the internal credit rating system has not been connected to and supported the Bank in calculating risk measurement parameters such as the probability of default (PD), expected loss ratio LGD, outstanding debt at the time of default (EaD).
Second , currently, the Bank only calculates the capital adequacy ratio (CAR) according to the regulations of the State Bank in Circular 13/2010/TT-NHNN issued on May 20, 2012, in which banks are required to maintain a minimum capital adequacy ratio of 9%. Due to the lack of requirements from the State Bank, the Bank has not applied the calculation of capital requirements for credit risk according to the regulations of Basel II . The Bank can apply one of three methods: the standardized method, the basic method based on internal ratings, the advanced method based on internal ratings to determine risk measurement parameters such as probability of default (PD), expected loss ratio LGD, outstanding balance at the time of default (EaD) and maturity (M), from which the required capital can be calculated.
iii) Credit risk management reporting system
The Bank uses the IPCAS core banking system to collect and store credit data. From a loan perspective, information related to loans and collateral is stored relatively completely. However, the Bank has not yet established a reporting system for credit risk management purposes nor has it developed an accompanying reporting mechanism .
Source [8]
After making general assessments, the independent auditor also makes specific assessments and makes recommendations so that the bank can overcome and limit future risks. A separate example is in section (i) Credit risk management policies and procedures.
Box 2.8: Credit process recommendations
Problems
Assess the current situation | Recommendation | |
Credit policy | The Bank has issued documents related to credit policies from the perspective of each loan. However, these policies are issued sporadically and do not ensure systematicity in documents and regulations…. From a portfolio perspective, the Bank does not have a risk management process. list | Banks need to have a credit policy that establishes criteria and procedures for granting credit, monitoring, supervising and managing credit at the individual loan and portfolio levels. |
Limit credit for a customer | The Bank has not set an overall limit for each customer across the system, except for compliance with the 15% equity limit as prescribed by the State Bank. Thus, in the case of a customer having credit relationships with many branches, the total credit limit granted to that customer may far exceed the customer's ability to repay as well as the ability to accept risks. Bank risk | The Bank should determine a credit limit for each customer. The credit limit should be determined based on the customer's ability to repay (e.g. a higher rated customer may have a higher limit) and the Bank's risk tolerance. Credit limits should be reviewed periodically and adjusted based on changes in the customer's ability to repay and economic conditions. |
Credit Limit – Limit for one group | The bank has not yet set specific limits for different customer groups. The bank is still having difficulty in determining related customer groups due to: | Banks need to set credit limits for each relevant customer group so that they can compare and contrast the types of risks in their bank books. goods and on the transaction book, internal and |
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Recommendations for Improving the Effectiveness of the Internal Control System. -
Qos Assurance Methods for Multimedia Communications
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low. The EF PHB requires a sufficiently large number of output ports to provide low delay, low loss, and low jitter.
EF PHBs can be implemented if the output port's bandwidth is sufficiently large, combined with small buffer sizes and other network resources dedicated to EF packets, to allow the router's service rate for EF packets on an output port to exceed the arrival rate λ of packets at that port.
This means that packets with PHB EF are considered with a pre-allocated amount of output bandwidth and a priority that ensures minimum loss, minimum delay and minimum jitter before being put into operation.
PHB EF is suitable for channel simulation, leased line simulation, and real-time services such as voice, video without compromising on high loss, delay and jitter values.
Figure 2.10 Example of EF installation
Figure 2.10 shows an example of an EF PHB implementation. This is a simple priority queue scheduling technique. At the edges of the DS domain, EF packet traffic is prioritized according to the values agreed upon by the SLA. The EF queue in the figure needs to output packets at a rate higher than the packet arrival rate λ. To provide an EF PHB over an end-to-end DS domain, bandwidth at the output ports of the core routers needs to be allocated in advance to ensure the requirement μ > λ. This can be done by a pre-configured provisioning process. In the figure, EF packets are placed in the priority queue (the upper queue). With such a length, the queue can operate with μ > λ.
Since EF was primarily used for real-time services such as voice and video, and since real-time services use UDP instead of TCP, RED is generally
not suitable for EF queues because applications using UDP will not respond to random packet drop and RED will strip unnecessary packets.
2.2.4.2 Assured Forwarding (AF) PHB
PHB AF is defined by RFC 2597. The purpose of PHB AF is to deliver packets reliably and therefore delay and jitter are considered less important than packet loss. PHB AF is suitable for non-real-time services such as applications using TCP. PHB AF first defines four classes: AF1, AF2, AF3, AF4. For each of these AF classes, packets are then classified into three subclasses with three distinct priority levels.
Table 2.8 shows the four AF classes and 12 AF subclasses and the DSCP values for the 12 AF subclasses defined by RFC 2597. RFC 2597 also allows for more than three separate priority levels to be added for internal use. However, these separate priority levels will only have internal significance.
PHB Class
PHB Subclass
Package type
DSCP
AF4
AF41
Short
100010
AF42
Medium
100100
AF43
High
100110
AF3
AF31
Short
011010
AF32
Medium
011100
AF33
High
011110
AF2
AF21
Short
010010
AF22
Medium
010100
AF23
High
010110
AF1
AF11
Short
001010
AF12
Medium
001100
AF13
High
001110
Table 2.8 AF DSCPs
The AF PHB ensures that packets are forwarded with a high probability of delivery to the destination within the bounds of the rate agreed upon in an SLA. If AF traffic at an ingress port exceeds the pre-priority rate, which is considered non-compliant or “out of profile”, the excess packets will not be delivered to the destination with the same probability as the packets belonging to the defined traffic or “in profile” packets. When there is network congestion, the out of profile packets are dropped before the in profile packets are dropped.
When service levels are defined using AF classes, different quantity and quality between AF classes can be realized by allocating different amounts of bandwidth and buffer space to the four AF classes. Unlike
EF, most AF traffic is non-real-time traffic using TCP, and the RED queue management strategy is an AQM (Adaptive Queue Management) strategy suitable for use in AF PHBs. The four AF PHB layers can be implemented as four separate queues. The output port bandwidth is divided into four AF queues. For each AF queue, packets are marked with three “colors” corresponding to three separate priority levels.
In addition to the 32 DSCP 1 groups defined in Table 2.8, 21 DSCPs have been standardized as follows: one for PHB EF, 12 for PHB AF, and 8 for CSCP. There are 11 DSCP 1 groups still available for other standards.
2.2.5.Example of Differentiated Services
We will look at an example of the Differentiated Service model and mechanism of operation. The architecture of Differentiated Service consists of two basic sets of functions:
Edge functions: include packet classification and traffic conditioning. At the inbound edge of the network, incoming packets are marked. In particular, the DS field in the packet header is set to a certain value. For example, in Figure 2.12, packets sent from H1 to H3 are marked at R1, while packets from H2 to H4 are marked at R2. The labels on the received packets identify the service class to which they belong. Different traffic classes receive different services in the core network. The RFC definition uses the term behavior aggregate rather than the term traffic class. After being marked, a packet can be forwarded immediately into the network, delayed for a period of time before being forwarded, or dropped. We will see that there are many factors that affect how a packet is marked, and whether it is forwarded immediately, delayed, or dropped.
Figure 2.12 DiffServ Example
Core functionality: When a DS-marked packet arrives at a Diffservcapable router, the packet is forwarded to the next router based on
Per-hop behavior is associated with packet classes. Per-hop behavior affects router buffers and the bandwidth shared between competing classes. An important principle of the Differentiated Service architecture is that a router's per-hop behavior is based only on the packet's marking or the class to which it belongs. Therefore, if packets sent from H1 to H3 as shown in the figure receive the same marking as packets from H2 to H4, then the network routers treat the packets exactly the same, regardless of whether the packet originated from H1 or H2. For example, R3 does not distinguish between packets from h1 and H2 when forwarding packets to R4. Therefore, the Differentiated Service architecture avoids the need to maintain router state about separate source-destination pairs, which is important for network scalability.
Chapter Conclusion
Chapter 2 has presented and clarified two main models of deploying and installing quality of service in IP networks. While the traditional best-effort model has many disadvantages, later models such as IntServ and DiffServ have partly solved the problems that best-effort could not solve. IntServ follows the direction of ensuring quality of service for each separate flow, it is built similar to the circuit switching model with the use of the RSVP resource reservation protocol. IntSer is suitable for services that require fixed bandwidth that is not shared such as VoIP services, multicast TV services. However, IntSer has disadvantages such as using a lot of network resources, low scalability and lack of flexibility. DiffServ was born with the idea of solving the disadvantages of the IntServ model.
DiffServ follows the direction of ensuring quality based on the principle of hop-by-hop behavior based on the priority of marked packets. The policy for different types of traffic is decided by the administrator and can be changed according to reality, so it is very flexible. DiffServ makes better use of network resources, avoiding idle bandwidth and processing capacity on routers. In addition, the DifServ model can be deployed on many independent domains, so the ability to expand the network becomes easy.
Chapter 3: METHODS TO ENSURE QoS FOR MULTIMEDIA COMMUNICATIONS
In packet-switched networks, different packet flows often have to share the transmission medium all the way to the destination station. To ensure the fair and efficient allocation of bandwidth to flows, appropriate serving mechanisms are required at network nodes, especially at gateways or routers, where many different data flows often pass through. The scheduler is responsible for serving packets of the selected flow and deciding which packet will be served next. Here, a flow is understood as a set of packets belonging to the same priority class, or originating from the same source, or having the same source and destination addresses, etc.
In normal state when there is no congestion, packets will be sent as soon as they are delivered. In case of congestion, if QoS assurance methods are not applied, prolonged congestion can cause packet drops, affecting service quality. In some cases, congestion is prolonged and widespread in the network, which can easily lead to the network being "frozen", or many packets being dropped, seriously affecting service quality.
Therefore, in this chapter, in sections 3.2 and 3.3, we introduce some typical network traffic load monitoring techniques to predict and prevent congestion before it occurs through the measure of dropping (removing) packets early when there are signs of impending congestion.
3.1. DropTail method
DropTail is a simple, traditional queue management method based on FIFO mechanism. All incoming packets are placed in the queue, when the queue is full, the later packets are dropped.
Due to its simplicity and ease of implementation, DropTail has been used for many years on Internet router systems. However, this algorithm has the following disadvantages:
− Cannot avoid the phenomenon of “Lock out”: Occurs when 1 or several traffic streams monopolize the queue, making packets of other connections unable to pass through the router. This phenomenon greatly affects reliable transmission protocols such as TCP. According to the anti-congestion algorithm, when locked out, the TCP connection stream will reduce the window size and reduce the packet transmission speed exponentially.
− Can cause Global Synchronization: This is the result of a severe “Lock out” phenomenon. Some neighboring routers have their queues monopolized by a number of connections, causing a series of other TCP connections to be unable to pass through and simultaneously reducing the transmission speed. After those monopolized connections are temporarily suspended,
Once the queue is cleared, it takes a considerable amount of time for TCP connections to return to their original speed.
− Full Queue phenomenon: Data transmitted on the Internet often has an explosion, packets arriving at the router are often in clusters rather than in turn. Therefore, the operating mechanism of DropTail makes the queue easily full for a long period of time, leading to the average delay time of large packets. To avoid this phenomenon, with DropTail, the only way is to increase the router's buffer, this method is very expensive and ineffective.
− No QoS guarantee: With the DropTail mechanism, there is no way to prioritize important packets to be transmitted through the router earlier when all are in the queue. Meanwhile, with multimedia communication, ensuring connection and stable speed is extremely important and the DropTail algorithm cannot satisfy.
The problem of choosing the buffer size of the routers in the network is to “absorb” short bursts of traffic without causing too much queuing delay. This is necessary in bursty data transmission. The queue size determines the size of the packet bursts (traffic spikes) that we want to be able to transmit without being dropped at the routers.
In IP-based application networks, packet dropping is an important mechanism for indirectly reporting congestion to end stations. A solution that prevents router queues from filling up while reducing the packet drop rate is called dynamic queue management.
3.2. Random elimination method – RED
3.2.1 Overview
RED (Random Early Detection of congestion; Random Early Drop) is one of the first AQM algorithms proposed in 1993 by Sally Floyd and Van Jacobson, two scientists at the Lawrence Berkeley Laboratory of the University of California, USA. Due to its outstanding advantages compared to previous queue management algorithms, RED has been widely installed and deployed on the Internet.
The most fundamental point of their work is that the most effective place to detect congestion and react to it is at the gateway or router.
Source entities (senders) can also do this by estimating end-to-end delay, throughput variability, or the rate of packet retransmissions due to drop. However, the sender and receiver view of a particular connection cannot tell which gateways on the network are congested, and cannot distinguish between propagation delay and queuing delay. Only the gateway has a true view of the state of the queue, the link share of the connections passing through it at any given time, and the quality of service requirements of the
traffic flows. The RED gateway monitors the average queue length, which detects early signs of impending congestion (average queue length exceeding a predetermined threshold) and reacts appropriately in one of two ways:
− Drop incoming packets with a certain probability, to indirectly inform the source of congestion, the source needs to reduce the transmission rate to keep the queue from filling up, maintaining the ability to absorb incoming traffic spikes.
− Mark “congestion” with a certain probability in the ECN field in the header of TCP packets to notify the source (the receiving entity will copy this bit into the acknowledgement packet).
Figure 3. 1 RED algorithm
The main goal of RED is to avoid congestion by keeping the average queue size within a sufficiently small and stable region, which also means keeping the queuing delay sufficiently small and stable. Achieving this goal also helps: avoid global synchronization, not resist bursty traffic flows (i.e. flows with low average throughput but high volatility), and maintain an upper bound on the average queue size even in the absence of cooperation from transport layer protocols.
To achieve the above goals, RED gateways must do the following:
− The first is to detect congestion early and react appropriately to keep the average queue size small enough to keep the network operating in the low latency, high throughput region, while still allowing the queue size to fluctuate within a certain range to absorb short-term fluctuations. As discussed above, the gateway is the most appropriate place to detect congestion and is also the most appropriate place to decide which specific connection to report congestion to.
− The second thing is to notify the source of congestion. This is done by marking and notifying the source to reduce traffic. Normally the RED gateway will randomly drop packets. However, if congestion
If congestion is detected before the queue is full, it should be combined with packet marking to signal congestion. The RED gateway has two options: drop or mark; where marking is done by marking the ECN field of the packet with a certain probability, to signal the source to reduce the traffic entering the network.
− An important goal that RED gateways need to achieve is to avoid global synchronization and not to resist traffic flows that have a sudden characteristic. Global synchronization occurs when all connections simultaneously reduce their transmission window size, leading to a severe drop in throughput at the same time. On the other hand, Drop Tail or Random Drop strategies are very sensitive to sudden flows; that is, the gateway queue will often overflow when packets from these flows arrive. To avoid these two phenomena, gateways can use special algorithms to detect congestion and decide which connections will be notified of congestion at the gateway. The RED gateway randomly selects incoming packets to mark; with this method, the probability of marking a packet from a particular connection is proportional to the connection's shared bandwidth at the gateway.
− Another goal is to control the average queue size even without cooperation from the source entities. This can be done by dropping packets when the average size exceeds an upper threshold (instead of marking it). This approach is necessary in cases where most connections have transmission times that are less than the round-trip time, or where the source entities are not able to reduce traffic in response to marking or dropping packets (such as UDP flows).
3.2.2 Algorithm
This section describes the algorithm for RED gateways. RED gateways calculate the average queue size using a low-pass filter. This average queue size is compared with two thresholds: minth and maxth. When the average queue size is less than the lower threshold, no incoming packets are marked or dropped; when the average queue size is greater than the upper threshold, all incoming packets are dropped. When the average queue size is between minth and maxth, each incoming packet is marked or dropped with a probability pa, where pa is a function of the average queue size avg; the probability of marking or dropping a packet for a particular connection is proportional to the bandwidth share of that connection at the gateway. The general algorithm for a RED gateway is described as follows: [5]
For each packet arrival
Caculate the average queue size avg If minth ≤ avg < maxth
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Internal control of revenue and expenditure activities at the National Children's Hospital - 2 -
The Nature and Role of the Internal Control System -
Business registration under Vietnam Enterprise Law - Current situation and some recommendations - 1

related customers
1 The definition of the relevant customer group of the State Bank is quite broad. According to Circular 13/2010/TT-NHNN, therefore, the Bank needs to determine specific criteria to identify relevant customer groups; (2) due to culture and habits, collecting information about relevant customers from borrowers is very difficult. Cases of exceeding the limit for the relevant customer group must approved by the State Bank | off balance sheet Banks should determine credit limits for each relevant customer group. The Law on Credit Institutions of Vietnam stipulates that the credit limit for a group of related customers must not exceed 25% of the equity capital of a commercial bank. 128.1 - Law on Vietnamese credit institutions). | |
Collateral Management Policy and Procedures | The Bank has issued a policy on collateral for securities in 1300/QD-HĐQT-TĐHo. This regulation does not comply with international practices because it only mentions the following sections: Conditions for accepted collateral, Types of collateral, Authority to accept collateral, Maximum loan-to-collateral ratio. This Decision does not clearly define the types of accepted collateral, the criteria for asset valuation, and the process for monitoring and managing collateral. revaluation frequency of assets | Banks should have formal regulations on the types of collateral accepted, the process for valuing collateral, and the process for checking the legality and validity of collateral in the present and future. The Board of Directors or its authorized agencies shall approve the regulations and specify the procedures related to collateral. |
Source: [ 8 ]
Thus, when asked to advise on credit processes, in addition to the ability to raise phenomenal issues, E&Y independent auditors are also able to explain the causes and recommend very clear solutions, with the goal of perfecting the internal control process to limit risks in the process.
future. From such recommendations for editing and perfecting the process, Agribank has updated and issued many new, more suitable decisions. For example, Decision 1300/QD-HDQT-TĐHo has now been replaced by Decision 35/QD-HDTV-TDHo on secured transactions... So why has internal audit, whose main role is to advise on improving processes, regulations, and activities in the bank, not been able to do so over the years?
- Third: The attitude of audited units is often not easy to accept the conclusions of the internal auditor.
When issuing these reports, the auditor will send them to the audited unit to discuss the results of the work. Most of the audited units are satisfied (68.2%), but for the rest, the auditor often receives reactions from the business unit, in many cases the unit has to reluctantly accept. This is not too difficult to understand because business units often pursue profit and sales targets, so they have to sacrifice compliance with laws, regulations, and procedures. Therefore, when the auditor discovers and requests acceptance of the findings, the units often do not easily accept.
Chart 2.5: Attitude of audited entities towards recommendations (%)
Not accepted, 0
Accept, dissatisfied, 31.8
Satisfied, 68.2
Very satisfied, 0
- Fourth: The time to issue audit reports is quite fast.
The audit release time is usually quite fast, in line with international practice, usually 7-10 days after the audit is completed.
Table 2.12: Time of issuance of audit report
Time of audit report release
Usage rate (%) | ||||
Not included hour | Seldom | Please occasionally | Often through | |
1. Immediately after the audit is completed | 0.0 | 4.5 | 90.9 | 4.5 |
2. After 01 week to 10 days from the end of the audit | 0.0 | 0.0 | 9.1 | 90.9 |
3. After 02 weeks from the end of the audit | 100.0 | 0.0 | 0.0 | 0.0 |
4. After 1 month from the end of the audit | 100.0 | 0.0 | 0.0 | 0.0 |
5. Unstable, sometimes fast, sometimes slow depending on the situation | 100.0 | 0.0 | 0.0 | 0.0 |
(Source: Author's survey)
Step 4: Post-audit Monitoring Phase:
Conducting a survey using a questionnaire, the author obtained the following results:
Table 2.13: Current status of the audit department monitoring its recommendations
Monitoring of recommendations
Usage rate (%) | ||||
Are not ever | Rare When | Please occasionally | Often through | |
1. Yes, immediately after the audit is completed. | 0.0 | 0.0 | 13.6 | 86.4 |
2. Yes, in the next audit | 68.2 | 4.5 | 27.3 | 0.0 |
3. Yes, next year | 90.9 | 4.5 | 4.5 | 0.0 |
4. Do Not Track | 100.0 | 0.0 | 0.0 | 0.0 |
(Source: Author's survey)
Thus, the audit department regularly monitors its recommendations from the previous year to the unit to see the progress of handling and correcting violations. The implementation of the unit's recommendations is not immediate, but not too late, usually taking place within 1 year from the date the audit report is signed and accepted.


![Qos Assurance Methods for Multimedia Communications
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low. The EF PHB requires a sufficiently large number of output ports to provide low delay, low loss, and low jitter.
EF PHBs can be implemented if the output ports bandwidth is sufficiently large, combined with small buffer sizes and other network resources dedicated to EF packets, to allow the routers service rate for EF packets on an output port to exceed the arrival rate λ of packets at that port.
This means that packets with PHB EF are considered with a pre-allocated amount of output bandwidth and a priority that ensures minimum loss, minimum delay and minimum jitter before being put into operation.
PHB EF is suitable for channel simulation, leased line simulation, and real-time services such as voice, video without compromising on high loss, delay and jitter values.
Figure 2.10 Example of EF installation
Figure 2.10 shows an example of an EF PHB implementation. This is a simple priority queue scheduling technique. At the edges of the DS domain, EF packet traffic is prioritized according to the values agreed upon by the SLA. The EF queue in the figure needs to output packets at a rate higher than the packet arrival rate λ. To provide an EF PHB over an end-to-end DS domain, bandwidth at the output ports of the core routers needs to be allocated in advance to ensure the requirement μ > λ. This can be done by a pre-configured provisioning process. In the figure, EF packets are placed in the priority queue (the upper queue). With such a length, the queue can operate with μ > λ.
Since EF was primarily used for real-time services such as voice and video, and since real-time services use UDP instead of TCP, RED is generally
not suitable for EF queues because applications using UDP will not respond to random packet drop and RED will strip unnecessary packets.
2.2.4.2 Assured Forwarding (AF) PHB
PHB AF is defined by RFC 2597. The purpose of PHB AF is to deliver packets reliably and therefore delay and jitter are considered less important than packet loss. PHB AF is suitable for non-real-time services such as applications using TCP. PHB AF first defines four classes: AF1, AF2, AF3, AF4. For each of these AF classes, packets are then classified into three subclasses with three distinct priority levels.
Table 2.8 shows the four AF classes and 12 AF subclasses and the DSCP values for the 12 AF subclasses defined by RFC 2597. RFC 2597 also allows for more than three separate priority levels to be added for internal use. However, these separate priority levels will only have internal significance.
PHB Class
PHB Subclass
Package type
DSCP
AF4
AF41
Short
100010
AF42
Medium
100100
AF43
High
100110
AF3
AF31
Short
011010
AF32
Medium
011100
AF33
High
011110
AF2
AF21
Short
010010
AF22
Medium
010100
AF23
High
010110
AF1
AF11
Short
001010
AF12
Medium
001100
AF13
High
001110
Table 2.8 AF DSCPs
The AF PHB ensures that packets are forwarded with a high probability of delivery to the destination within the bounds of the rate agreed upon in an SLA. If AF traffic at an ingress port exceeds the pre-priority rate, which is considered non-compliant or “out of profile”, the excess packets will not be delivered to the destination with the same probability as the packets belonging to the defined traffic or “in profile” packets. When there is network congestion, the out of profile packets are dropped before the in profile packets are dropped.
When service levels are defined using AF classes, different quantity and quality between AF classes can be realized by allocating different amounts of bandwidth and buffer space to the four AF classes. Unlike
EF, most AF traffic is non-real-time traffic using TCP, and the RED queue management strategy is an AQM (Adaptive Queue Management) strategy suitable for use in AF PHBs. The four AF PHB layers can be implemented as four separate queues. The output port bandwidth is divided into four AF queues. For each AF queue, packets are marked with three “colors” corresponding to three separate priority levels.
In addition to the 32 DSCP 1 groups defined in Table 2.8, 21 DSCPs have been standardized as follows: one for PHB EF, 12 for PHB AF, and 8 for CSCP. There are 11 DSCP 1 groups still available for other standards.
2.2.5.Example of Differentiated Services
We will look at an example of the Differentiated Service model and mechanism of operation. The architecture of Differentiated Service consists of two basic sets of functions:
Edge functions: include packet classification and traffic conditioning. At the inbound edge of the network, incoming packets are marked. In particular, the DS field in the packet header is set to a certain value. For example, in Figure 2.12, packets sent from H1 to H3 are marked at R1, while packets from H2 to H4 are marked at R2. The labels on the received packets identify the service class to which they belong. Different traffic classes receive different services in the core network. The RFC definition uses the term behavior aggregate rather than the term traffic class. After being marked, a packet can be forwarded immediately into the network, delayed for a period of time before being forwarded, or dropped. We will see that there are many factors that affect how a packet is marked, and whether it is forwarded immediately, delayed, or dropped.
Figure 2.12 DiffServ Example
Core functionality: When a DS-marked packet arrives at a Diffservcapable router, the packet is forwarded to the next router based on
Per-hop behavior is associated with packet classes. Per-hop behavior affects router buffers and the bandwidth shared between competing classes. An important principle of the Differentiated Service architecture is that a routers per-hop behavior is based only on the packets marking or the class to which it belongs. Therefore, if packets sent from H1 to H3 as shown in the figure receive the same marking as packets from H2 to H4, then the network routers treat the packets exactly the same, regardless of whether the packet originated from H1 or H2. For example, R3 does not distinguish between packets from h1 and H2 when forwarding packets to R4. Therefore, the Differentiated Service architecture avoids the need to maintain router state about separate source-destination pairs, which is important for network scalability.
Chapter Conclusion
Chapter 2 has presented and clarified two main models of deploying and installing quality of service in IP networks. While the traditional best-effort model has many disadvantages, later models such as IntServ and DiffServ have partly solved the problems that best-effort could not solve. IntServ follows the direction of ensuring quality of service for each separate flow, it is built similar to the circuit switching model with the use of the RSVP resource reservation protocol. IntSer is suitable for services that require fixed bandwidth that is not shared such as VoIP services, multicast TV services. However, IntSer has disadvantages such as using a lot of network resources, low scalability and lack of flexibility. DiffServ was born with the idea of solving the disadvantages of the IntServ model.
DiffServ follows the direction of ensuring quality based on the principle of hop-by-hop behavior based on the priority of marked packets. The policy for different types of traffic is decided by the administrator and can be changed according to reality, so it is very flexible. DiffServ makes better use of network resources, avoiding idle bandwidth and processing capacity on routers. In addition, the DifServ model can be deployed on many independent domains, so the ability to expand the network becomes easy.
Chapter 3: METHODS TO ENSURE QoS FOR MULTIMEDIA COMMUNICATIONS
In packet-switched networks, different packet flows often have to share the transmission medium all the way to the destination station. To ensure the fair and efficient allocation of bandwidth to flows, appropriate serving mechanisms are required at network nodes, especially at gateways or routers, where many different data flows often pass through. The scheduler is responsible for serving packets of the selected flow and deciding which packet will be served next. Here, a flow is understood as a set of packets belonging to the same priority class, or originating from the same source, or having the same source and destination addresses, etc.
In normal state when there is no congestion, packets will be sent as soon as they are delivered. In case of congestion, if QoS assurance methods are not applied, prolonged congestion can cause packet drops, affecting service quality. In some cases, congestion is prolonged and widespread in the network, which can easily lead to the network being frozen, or many packets being dropped, seriously affecting service quality.
Therefore, in this chapter, in sections 3.2 and 3.3, we introduce some typical network traffic load monitoring techniques to predict and prevent congestion before it occurs through the measure of dropping (removing) packets early when there are signs of impending congestion.
3.1. DropTail method
DropTail is a simple, traditional queue management method based on FIFO mechanism. All incoming packets are placed in the queue, when the queue is full, the later packets are dropped.
Due to its simplicity and ease of implementation, DropTail has been used for many years on Internet router systems. However, this algorithm has the following disadvantages:
− Cannot avoid the phenomenon of “Lock out”: Occurs when 1 or several traffic streams monopolize the queue, making packets of other connections unable to pass through the router. This phenomenon greatly affects reliable transmission protocols such as TCP. According to the anti-congestion algorithm, when locked out, the TCP connection stream will reduce the window size and reduce the packet transmission speed exponentially.
− Can cause Global Synchronization: This is the result of a severe “Lock out” phenomenon. Some neighboring routers have their queues monopolized by a number of connections, causing a series of other TCP connections to be unable to pass through and simultaneously reducing the transmission speed. After those monopolized connections are temporarily suspended,
Once the queue is cleared, it takes a considerable amount of time for TCP connections to return to their original speed.
− Full Queue phenomenon: Data transmitted on the Internet often has an explosion, packets arriving at the router are often in clusters rather than in turn. Therefore, the operating mechanism of DropTail makes the queue easily full for a long period of time, leading to the average delay time of large packets. To avoid this phenomenon, with DropTail, the only way is to increase the routers buffer, this method is very expensive and ineffective.
− No QoS guarantee: With the DropTail mechanism, there is no way to prioritize important packets to be transmitted through the router earlier when all are in the queue. Meanwhile, with multimedia communication, ensuring connection and stable speed is extremely important and the DropTail algorithm cannot satisfy.
The problem of choosing the buffer size of the routers in the network is to “absorb” short bursts of traffic without causing too much queuing delay. This is necessary in bursty data transmission. The queue size determines the size of the packet bursts (traffic spikes) that we want to be able to transmit without being dropped at the routers.
In IP-based application networks, packet dropping is an important mechanism for indirectly reporting congestion to end stations. A solution that prevents router queues from filling up while reducing the packet drop rate is called dynamic queue management.
3.2. Random elimination method – RED
3.2.1 Overview
RED (Random Early Detection of congestion; Random Early Drop) is one of the first AQM algorithms proposed in 1993 by Sally Floyd and Van Jacobson, two scientists at the Lawrence Berkeley Laboratory of the University of California, USA. Due to its outstanding advantages compared to previous queue management algorithms, RED has been widely installed and deployed on the Internet.
The most fundamental point of their work is that the most effective place to detect congestion and react to it is at the gateway or router.
Source entities (senders) can also do this by estimating end-to-end delay, throughput variability, or the rate of packet retransmissions due to drop. However, the sender and receiver view of a particular connection cannot tell which gateways on the network are congested, and cannot distinguish between propagation delay and queuing delay. Only the gateway has a true view of the state of the queue, the link share of the connections passing through it at any given time, and the quality of service requirements of the
traffic flows. The RED gateway monitors the average queue length, which detects early signs of impending congestion (average queue length exceeding a predetermined threshold) and reacts appropriately in one of two ways:
− Drop incoming packets with a certain probability, to indirectly inform the source of congestion, the source needs to reduce the transmission rate to keep the queue from filling up, maintaining the ability to absorb incoming traffic spikes.
− Mark “congestion” with a certain probability in the ECN field in the header of TCP packets to notify the source (the receiving entity will copy this bit into the acknowledgement packet).
Figure 3. 1 RED algorithm
The main goal of RED is to avoid congestion by keeping the average queue size within a sufficiently small and stable region, which also means keeping the queuing delay sufficiently small and stable. Achieving this goal also helps: avoid global synchronization, not resist bursty traffic flows (i.e. flows with low average throughput but high volatility), and maintain an upper bound on the average queue size even in the absence of cooperation from transport layer protocols.
To achieve the above goals, RED gateways must do the following:
− The first is to detect congestion early and react appropriately to keep the average queue size small enough to keep the network operating in the low latency, high throughput region, while still allowing the queue size to fluctuate within a certain range to absorb short-term fluctuations. As discussed above, the gateway is the most appropriate place to detect congestion and is also the most appropriate place to decide which specific connection to report congestion to.
− The second thing is to notify the source of congestion. This is done by marking and notifying the source to reduce traffic. Normally the RED gateway will randomly drop packets. However, if congestion
If congestion is detected before the queue is full, it should be combined with packet marking to signal congestion. The RED gateway has two options: drop or mark; where marking is done by marking the ECN field of the packet with a certain probability, to signal the source to reduce the traffic entering the network.
− An important goal that RED gateways need to achieve is to avoid global synchronization and not to resist traffic flows that have a sudden characteristic. Global synchronization occurs when all connections simultaneously reduce their transmission window size, leading to a severe drop in throughput at the same time. On the other hand, Drop Tail or Random Drop strategies are very sensitive to sudden flows; that is, the gateway queue will often overflow when packets from these flows arrive. To avoid these two phenomena, gateways can use special algorithms to detect congestion and decide which connections will be notified of congestion at the gateway. The RED gateway randomly selects incoming packets to mark; with this method, the probability of marking a packet from a particular connection is proportional to the connections shared bandwidth at the gateway.
− Another goal is to control the average queue size even without cooperation from the source entities. This can be done by dropping packets when the average size exceeds an upper threshold (instead of marking it). This approach is necessary in cases where most connections have transmission times that are less than the round-trip time, or where the source entities are not able to reduce traffic in response to marking or dropping packets (such as UDP flows).
3.2.2 Algorithm
This section describes the algorithm for RED gateways. RED gateways calculate the average queue size using a low-pass filter. This average queue size is compared with two thresholds: minth and maxth. When the average queue size is less than the lower threshold, no incoming packets are marked or dropped; when the average queue size is greater than the upper threshold, all incoming packets are dropped. When the average queue size is between minth and maxth, each incoming packet is marked or dropped with a probability pa, where pa is a function of the average queue size avg; the probability of marking or dropping a packet for a particular connection is proportional to the bandwidth share of that connection at the gateway. The general algorithm for a RED gateway is described as follows: [5]
For each packet arrival
Caculate the average queue size avg If minth ≤ avg < maxth
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