real estate abroad. For this type of loan, the bank is secured by real assets: land, buildings and other structures.
Loans to financial institutions: includes loans to banks, insurance companies, finance companies and other financial institutions.
Agricultural loans: to support farmers in planting, harvesting, preserving products and raising livestock.
Industrial and commercial loans: help businesses cover expenses such as purchasing goods, raw materials, paying taxes, and paying salaries to employees.
Consumer loans: are credit granted to individuals and households to help finance the purchase of cars, houses, household appliances, construction materials to repair and modernize houses or cover hospital fees and other personal expenses.
Maybe you are interested!
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The Role of Medium and Long-Term Credit in a Market Economy -
The Role of Valuation in a Market Economy -
The Role of the State in Building a Legal System for a Socialist-Oriented Market Economy in Our Country -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Credit risk management for personal loans at Nam A Commercial Joint Stock Bank - Quang Ninh Branch - 13
Based on term:
- Short-term loans: are loans with a term of up to 12 months, used to offset the shortage of working capital of businesses and short-term spending needs of individuals and households.

- Medium-term loans: Are loans with a term of over 12 months to 60 months. Medium-term loans are mainly used by businesses to invest in purchasing fixed assets, expanding production and business, improving or innovating equipment, technology...
- Long-term loans: Are loans with a term of over 60 months, meeting the long-term needs of businesses such as: building factories, building new enterprises, improving and expanding production on a large scale.
Based on the level of trust with customers:
Unsecured credit: is a type of credit without collateral, pledge or third party guarantee, the loan is based only on the customer's own reputation. Customers are good customers, honest in business, have healthy financial capacity, effective management, then the bank relies on the customer's reputation without needing additional debt collection sources.
Secured credit: is credit based on the bank holding assets directly owned by the borrower or owned by the guarantor.
Common forms of security are: pledge, mortgage, or guarantee. The purpose is that when there is a violation of the credit contract, the bank has the right to handle those assets to recover the loan.
Based on the borrower:
Business credit (wholesale credit): called wholesale credit because businesses often borrow with large value loans.
Personal and household credit (retail credit): called retail credit because individuals and households often borrow small loans for consumption purposes.
Credit for financial institutions: is credit granted to insurance companies, finance companies, banks...
Based on loan repayment method:
- One-time repayment credit: is a type of credit in which the customer only repays the principal and interest once upon maturity, often applied to small and short-term loans.
- Installment credit: is a type of credit in which customers must repay the principal and interest periodically in equal amounts, applicable to large and long-term loans.
- Demand repayment credit: is a type of credit in which customers can repay the loan at any time, often applied to overdraft loans and credit cards.
Based on the value form of credit:
Cash credit: is a type of credit provided in cash. This is the main form of credit provided by banks. Cash credit is called lending.
Asset-based credit: Is credit whose value form is assets, this form of credit is financial leasing.
Based on credit origin:
- Direct lending: banks provide capital directly to customers in need, and borrowers directly repay the loan to the bank.
- Indirect lending: is a form of credit provision through intermediaries such as: entrusted credit, credit through organizations...
1.2.4. Lending methods
Single loan : each time the customer and the bank borrow capital, they carry out the necessary loan procedures and sign a credit contract. This method is applied to customers who have irregular loan needs, unstable production, seasonal business, or transactions.
Credit limit lending : the bank and the customer determine and agree on a credit limit maintained for a certain period of time.
Lending for investment projects : banks lend capital to customers to invest in production, business, service development and investment projects to serve life.
Syndicated lending : a group of credit institutions jointly lend to a loan project or loan plan of a customer. In which, there is a credit institution that acts as the focal point for arrangement and coordination with other credit institutions.
- Installment loans: when borrowing capital, the bank and the customer determine and agree on the amount of interest to be paid plus the principal amount that has not been divided into installments to be paid in installments during the loan term.
- Lending according to the reserve credit limit: the credit institution commits to guarantee the customer a loan within a certain credit limit. The credit institution and the customer agree on the validity period of the reserve credit limit and the fee paid for the reserve credit limit.
- Lending through the issuance and use of credit cards: Credit institutions approve customers to use the loan amount within the credit limit to pay for goods and services and withdraw cash at ATMs or cash advance points that are agents of the credit institution. When lending, issuing and using credit cards, credit institutions and customers must comply with the regulations of the Government and the State Bank of Vietnam on the issuance and use of credit cards.
- Overdraft loan: Is a loan in which the credit institution agrees in writing to allow the customer to spend more than the amount available in the customer's payment account in accordance with the regulations on payment activities through payment service providers of the Government and the State Bank of Vietnam.
1.2.5. The role of credit in a market economy
1.2.5.1. For the economy
- Bank credit circulates capital: The basic role of bank credit is to circulate capital from individuals, households, companies... with capital sources.
surplus to those in need of capital. The circulation of capital through banks is of great significance in promoting the efficiency of the economy.
Bank credit helps allocate financial resources effectively in the economy: Through bank credit, capital from those who lack effective investment projects is transferred to those who have more effective investment projects but lack capital. The result is economic growth, job creation and high labor productivity.
Through investing credit capital in key economic sectors and areas, the development of these sectors will be promoted... forming a modern, reasonable and effective structure.
Bank credit contributes to the circulation of money and goods, regulates the market, controls the value of money and promotes economic exchange between countries.
Bank credit brings in large revenues for the state budget through interest income and interest from government capital investment trusts.
Bank credit is a channel for transmitting state-funded capital to agriculture and rural areas to contribute to poverty reduction and social and political stability.
1.2.5.2. For customers
Bank credit promptly meets customers' capital needs with the advantages of being safe, fast, convenient, easy to access, and capable of meeting customers' large and diverse capital needs.
Bank credit helps investors grasp business opportunities, businesses have capital to expand production and business, and individuals have enough financial capacity to meet expenses to improve the quality of life.
Bank credit binds customers to repay principal and interest within a certain period of time. Therefore, customers are forced to make every effort, use loan capital reasonably and effectively, boost production to increase profits to ensure the ability to repay the bank.
1.2.5.3. For banks
Credit is a traditional activity, accounting for a large proportion of the total assets of the bank and bringing the main source of income for the bank.
Through credit activities, banks have diversified their asset portfolio and minimized risks.
Through credit activities, banks can expand other types of services such as attracting deposits, payments, consulting, foreign currency trading...
row
1.2.7. Credit process
Step 1: Prepare a credit application
- The bank interviews, gathers information and makes a preliminary assessment of the customer.
- Inform customers about loan policies, consult for
client
- Guide customers to prepare loan documents: loan application, legal documents, documents on financial situation, loan plan, business plan, collateral documents...
Step 2: Credit Analysis
- The bank analyzes the customer's current and potential ability to use credit capital as well as the ability to repay bank loans.
- Analysis objectives
- Identify possible risks associated with the loan.
- Forecast the customer's ability to control those types of risks and plan preventive measures.
- Check the accuracy of information provided by customers such as address, occupation, age, customer's credit history with the bank, loan purpose, collateral value appraisal if any...
Step 3: Credit Decision
- After checking and reviewing the necessary information, the bank decides to grant or reject the loan, the loan method, the terms (amount, interest rate, term, withdrawal conditions, form of guarantee...)
Step 4: Sign the credit contract and make a disbursement plan.
- With the approval of the board of directors and the credit manager, after a certain period of time, the credit officer will sign a credit contract with the customer and make a plan to disburse to the customer.
Step 5: Loan monitoring
- Monitoring the use of loan capital
- Monitor customer debt repayment performance
- Monitor and supervise the status of collateral assets
- Re-analysis of loans and debt classification
- Take appropriate measures
Step 6: Credit Clearance
- Release of the borrower's obligations to the lender
- Account settlement
- Liquidation of credit contract
- Release of collateral for loan
- Save profile
1.3. Credit performance
Until now, bank credit efficiency has often been considered from three perspectives – bank, customer and economy.
– For Banks: credit efficiency requires that bank credit activities must bring about certain economic benefits, but at the same time, the scope, level, limits, structure… of bank credit must be consistent with the bank’s own capacity, ensuring credit principles, minimizing risks in business operations, bank liquidity and competition issues, and ensuring safety of banking operations.
– For customers: credit efficiency means that credit activities must be suitable for the purpose and needs of customers, with reasonable scale, term, and cost, allowing customers to develop production and business effectively, have a source of repayment to the bank and grow.
– For the socio-economy: bank credit serving the production and circulation of goods contributes to job creation, exploiting the potential in the economy, promoting the process of accumulation and production concentration, resolving the relationship between bank credit growth and economic growth, economic development and macroeconomic stability.
The effectiveness of bank credit in all three aspects is closely related and cannot be separated. If the effectiveness of bank credit is only considered from the banking perspective, not suitable for the characteristics and needs of customers, then the effectiveness will only be short-term, or lack feasibility. Customers will not operate effectively, will not have a source of repayment to the bank, and the bank will not gain economic benefits from credit activities. When business units cannot survive and develop, and the banking system cannot recover loans, the economy will fall into a state of contraction and stagnation, not to mention the issue of development.
1.3.1. Concept of efficiency of bank credit operations
1.3.1.1. Bank's view on the efficiency of bank credit operations
row
Credit performance is both an abstract and a specific category that reflects all credit activities of commercial banks, including two factors: the level of safety and the profitability of the bank that bank credit activities bring.
From the bank's perspective, credit activities are considered effective when they ensure three factors:
- Ability to recover both principal and interest on time
- Liquidity
- Profitability for banks
This means that when banks make loans, the loans must generate income for the bank, ensuring that they can cover the cost of paying interest on mobilized or borrowed capital, credit operating costs and bank risks. However, it is not true that banks that lend a lot and bring in a lot of profit are highly effective because if they lend but cannot recover the loan capital or lend disproportionately to the mobilized capital, sooner or later the bank will fall into a state of loss.
Therefore, the efficiency factor in credit activities is an important and necessary factor for the existence and development of banks. Improving the efficiency of credit activities is a task of great significance for economic development both in the present and the future.
1.3.1.2. Customers' views on the effectiveness of bank credit operations
row
From the customer's perspective, credit activities are considered to have
effective when it meets customers' capital needs at the lowest cost and highest profit.
From the customer's perspective, credit activities are considered effective when they ensure the following factors:
Credit activities are diverse in product types, meeting the different needs of different customers.
Low cost and interest of credit.
The credit value, lending method and debt collection of the bank must be consistent with the capital usage requirements and business production cycle of the customer.
Loan procedures and processes must be simple, fast and convenient.
1.3.2. Indicators for evaluating credit performance
From a banking perspective
1.3.2.1. Outstanding loan growth rate
(This year's outstanding debt - Last year's outstanding debt)
Outstanding loan growth rate (%) = x 100%
Last year's outstanding balance
This indicator is used to compare the growth of outstanding credit over the years to evaluate the bank's lending capacity, customer search and credit plan implementation status.
The higher the index, the more stable and effective the bank's operations are. On the contrary, a low index shows that the bank is facing difficulties, especially in finding customers and ineffectively implementing credit plans.
1.3.2.2. Loan Sales Growth Rate (DSCV)
(DSCV this year - DSCV last year)
DSCV growth rate (%) = x 100%
DSCV last year
This indicator is used to compare credit growth over the years, evaluate lending capacity, customer search capacity and evaluate the implementation of the bank's credit plan. (similar to the outstanding loan growth indicator, but includes all outstanding loans in the year up to the present time and outstanding loans in the year that have been recovered)
The higher the index, the more stable and effective the bank's operations are. On the contrary, the bank is facing difficulties, especially in finding customers and showing ineffective implementation of the credit plan.
1.3.2.3. Debt collection ratio (%)
Debt collection turnover
Debt collection ratio = x 100%
Loan Sales
This indicator assesses the credit efficiency in debt collection of the bank.
This indicator reflects how much capital the bank will earn in a certain period with a certain loan turnover.
The higher the debt collection ratio, the better the bank's credit efficiency.
1.3.2.4. Profit rate (%)




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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