Research on internal control in non-life insurance enterprises in Vietnam - 29

CT: Organizational structure

Level

1

2

3

4

5

CT1

Decide on the number of staff needed for the department

1

2

3

4

5

CT2

Decide whether to hire more staff

1

2

3

4

5

CT3

Resolve internal labor disputes (salary, bonus, social benefits, working hours)

do…)

1

2

3

4

5

CT4

Department employee overtime decision

1

2

3

4

5

CT5

Decide when insurance services will be provided and what priority they will be given.

insurance

1

2

3

4

5

CT6

Insurance Business Planning

1

2

3

4

5

CT7

Departmental decision to dismiss employees

1

2

3

4

5

CT8

Decide on the method used to select department personnel.

1

2

3

4

5

CT9

Decide on the working methods used by the department.

1

2

3

4

5

CT10

Departmental equipment usage decisions

1

2

3

4

5

CT11

Decide on work assignments for department staff

1

2

3

4

5

1

2

3

4

5

Rating level

Completely

disagree

Disagree

Normal

Agree

Completely

Agree

VH: Organizational culture

Level

1

2

3

4

5

Culture of cooperation

VHh1

A business is considered a family, where everyone is willing to share.

share together

1

2

3

4

5

VHh2

The business director is a guide, wise man or father figure.

1

2

3

4

5

VHh3

The bond between all members in the business is loyalty and tradition.

system, helping businesses develop.

1

2

3

4

5

VHh4

The company emphasizes human resources, so engagement and ethical values ​​are important.

virtue is exalted

1

2

3

4

5

Creative culture

VHs1

A business is a completely dynamic place. Every member in

that is willing to face and accept risks

1

2

3

4

5

VHs2

A business director is considered an entrepreneur, an innovator and

is a person willing to take risks.

1

2

3

4

5

VH: Organizational culture

Level

1

2

3

4

5

VHs3

The engagement of all members in the enterprise is a commitment to change together.

new and developing.

1

2

3

4

5

VHs4

Businesses emphasize growth and seek new resources, because

So it is important to be ready to face new challenges.

1

2

3

4

5

Hierarchical culture

VHt1

Business is a serious and strict place. Every member must be conscious.

high compliance with procedures

1

2

3

4

5

VHt2

The business director is seen as a coordinator, organizer or

administrator

1

2

3

4

5

VHt3

The bond between all members in the enterprise is the rules and policies.

books, to keep the business running smoothly

1

2

3

4

5

VHt4

The company emphasizes sustainable stability, thus focusing on

effective operation

1

2

3

4

5

Competitive culture

VHc1

Businesses are performance-oriented, so the concern

It is the work done, not the person doing it.

1

2

3

4

5

VHc2

Business managers are seen as manufacturers and technical experts.

1

2

3

4

5

VHc3

The engagement of all members in the business is an emphasis on completing

mission and goals

1

2

3

4

5

VHc4

Businesses emphasize competition and performance, so measuring

Measuring goals is important.

1

2

3

4

5

1

2

3

4

5

Level

Evaluate

Not at all full

enough

Incomplete

Jar

often

Full

Completely full

enough

IT: Information Technology

Level

1

2

3

4

5

IT 1

Businesses use software to manage and control all operations.

insurance business

1

2

3

4

5

IT 2

Enterprises have a centralized database that can be integrated and synchronized.

Data integration for the entire insurance business process

1

2

3

4

5

IT 3

Insurance company software systems can calculate, analyze,

Analyze, provide complete, timely, accurate information, and early warning of risks

1

2

3

4

5

IT: Information Technology

Level

1

2

3

4

5

ro serves the management of the enterprise and the requirements of the authorities.

State management agency

IT 4

Businesses with online sales and customer care software

line

1

2

3

4

5

IT 5

Ensure data and information security in storage and operations

insurance business transactions

1

2

3

4

5

IT 6

The fit between team capabilities and IT systems

1

2

3

4

5

IT 7

IT equipment meets the specific characteristics of the insurance sector.

dangerous

1

2

3

4

5

1

2

3

4

5

Level of play

price

Completely

disagree

Disagree

Normal

Agree

Completely

Agree

KSNB: Internal control components

Level

1

2

3

4

5

MT: Control Environment

MT1

Management philosophy and operating style of business managers

insurance

1

2

3

4

5

MT2

Integrity and ethical values ​​of management and employees

1

2

3

4

5

MT3

Commitment to the capacity of the Board of Directors and employees

1

2

3

4

5

MT4

Organizational structure in insurance companies

1

2

3

4

5

MT5

Human resource policies in insurance companies

1

2

3

4

5

RR: Risk Assessment

RR1

Identify the objectives of the insurance business

1

2

3

4

5

RR2

Identify risks that may impact the insurance business

1

2

3

4

5

RR3

Analysis of risks in insurance business

1

2

3

4

5

RR4

Assessing risks in insurance business

1

2

3

4

5

RR5

Risk management in insurance companies

1

2

3

4

5

HD: Control Activity

HD1

Senior management review of operations

1

2

3

4

5

HD2

Middle management review of operations

1

2

3

4

5

KSNB: Internal control components

Level

1

2

3

4

5

HD3

Reasonable division of responsibilities among functions in the insurance business

dangerous

1

2

3

4

5

HD4

Controlling information processing in insurance companies

1

2

3

4

5

HD5

Physical control in insurance companies

1

2

3

4

5

TT: Information and communication

TT1

The information provided is accurate.

1

2

3

4

5

TT2

Information provided appropriately

1

2

3

4

5

TT3

Information provided promptly

1

2

3

4

5

TT4

Information is constantly updated

1

2

3

4

5

TT5

Internal communication work

1

2

3

4

5

TT6

External communication work

1

2

3

4

5

GS: Supervisor

GS1

Regularly monitor activities within the insurance company

1

2

3

4

5

GS2

Regularly monitor activities outside the insurance company

1

2

3

4

5

GS3

Periodic monitoring of the subjects performing within the enterprise

insurance

1

2

3

4

5

GS4

Independent auditor's assessment of internal controls

1

2

3

4

5

1

2

3

4

5

Rating level

Completely

disagree

Disagree

Normal

Agree

Completely

Agree

HH: Effectiveness of internal control

Level

1

2

3

4

5

HH1

Activities in non-life insurance enterprises achieve

effective and efficient

1

2

3

4

5

HH2

Financial statements are prepared and presented reliably

1

2

3

4

5

HH3

Relevant laws and regulations are complied with.

1

2

3

4

5

Company name

Phone/Tel/Email

Head office and system of units

member

Year of establishment

Contributed charter capital (billion VND)

1

Bao Viet Insurance Corporation

No. 104 Tran Hung Dao, Cua Nam Ward - Hoan Kiem

Sword- Hanoi

Phone: (024) 3826 2614;

Fax: (024) 3825 7188;

Email: bvvn@baoviet.com.vn ;

Website: www.baoviet.com.vn/baohiem

01 head office and 79 member companies; 81,678 individual agents and 350 organizational agents

function

1964

2,600

2

Bao Minh Joint Stock Corporation

26 Ton That Dam, District

1, Ho Chi Minh City

Phone: (028) 3829 4180;

Fax: (028) 3829 4185;

Email: marketing@baominh.com.vn ; Website: http://www.baominh.com.vn/

01 head office and 62 member companies;

4,189 individual agents and 60 institutional agents

1994

914

3

Petrolimex Insurance Joint Stock Corporation (Pjico)

21st and 22nd floors; MIPEC TOWER Building, No. 229

Tay Son, Dong Da District,

Hanoi

Phone: (024) 3776 0867;

Fax: (024) 3776 0868

Email: pjico@petrolimex.com.vn ; Website: www.pjico.com.vn

01 head office and 61 member companies;

1,452 individual agents and 154 institutional agents

1995

887

4

Joint Stock Corporation

Bao Long Insurance

Phone: (028) 38 239 219;

Fax: (028) 38 228 967;

01 head office, 46

member company;

1995

600

185 Dien Bien Phu, Dakao Ward, District 1, Ho Chi Minh City

Bright

Email: info@baohiembaolong.vn; Website: www.baolonginsurance.com.vn

992 individual agents and 96 institutional agents

5

PVI Insurance Corporation

24th Floor, PVI Tower Building, Lot VP2, Yen

Hoa, Cau Giay, Hanoi

Phone: (024) 3733 5588;

Fax: (024) 3733 6284;

Email: baohiempvi@pvi.com.vn; Website: www.baohiempvi.com.vn

01 head office, 41 member companies;

4,000 individual agents and 440 institutional agents

1996

2,600

6

Bao Viet Tokio Marine Insurance Company Limited (BVTM)

Room 601, 6th Floor, Red River Sun Building, 23 Phan Chu Trinh, Hoan Kiem

Sword, Hanoi

Phone: (024)3 933 0704;

Fax: (024)3 933 0706;

Email: info@tokiomarine.com.vn ; Website: tokiomarine.com.vn

01 head office, 01 branch and 02 representative offices; 2 individual agents and 24 organizational agents

19 96

300

7

United Insurance Company (UIC)

11th Floor, Tungshing Square, 2 Ngo Quyen, Hanoi

Internal

Phone: (024)3 826 2686;

Fax: (024) 3934 1753;

Email: info@uicvn.com ; Website: www.uic.vn

01 head office, 02 branches; 33 individual agents and 41 organizational agents

1997

300

8

Post and Telecommunication Joint Stock Insurance Corporation (PTI) 8th Floor, 4A Lang Building

Ha, Dong Da, Hanoi

Phone: (024) 37 724 466;

Fax: (024) 37 724 460;

Email: info@pti.com .vn; Website: www.pti.com.vn

01 head office, 01 southern office, 47 member companies

and 02 representative offices

1998

804

area

compensation appraisal

9

Groupama Vietnam General Insurance Company Limited

Royal Centre Building, Petronas Towers, 5th Floor,

235 Nguyen Van Cu, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City

Ho Chi Minh

Phone: (028)38 306 830;

Fax: (028) 38 306 832;

Email: contact@groupama.vn ; Website: www.groupama.vn

1 organizing agent

2001

389

10

Vietnam Joint Stock Commercial Bank for Industry and Trade Insurance Corporation (VBI)

10th and 11th floors, building 126, Doi Can, Ba Dinh,

Hanoi

Phone: (024) 3211 5140; Email: marketing.vbi@vietinbank.vn; Website: https://vbi.vietinbank.vn/

01 head office and 26 branches; 1,483 individual agents and 194 organizational agents

2002

500

11

Samsung Vina Insurance Company Limited

45th Floor, Bitexco Financial Tower, 2 Hai Trieu, District 1, City

Ho Chi Minh

Phone: (028) 3823 7812;

Fax: (028) 3823 7811;

Website: www.svi.com.vn ; Email: contact@ebaohiem.com

01 head office and 01 branch

2002

500

12

Insurance Joint Stock Company

Far East Insurance Agency (VASS)

Phone: (028) 6288 3030;

Fax: (028) 3822 7619;

01 head office and 25

branch, 1 exchange

2003

500

No. 19 Phung Khac Khoan

, DaKao Ward, District 1, Ho Chi Minh City

Email: htkh@vass.com.vn ; Website: www.vass.com.vn

translation; 566 individual agents and 59 institutional agents

13

Joint Stock Insurance Corporation of Bank for Investment and Development of Vietnam (BIC)

16th floor, tower A, Vincom building, 191 Ba Trieu, Hanoi

Phone: (024) 2220 0282;

Fax: (024) 2220 0281;

Email: bic@bidv.com.vn ; Website: www.bic.vn

01 head office; 26 member companies in Vietnam, 01 joint venture company in Laos, 01 joint venture company in Cambodia; 1,542 individual agents and 33

organizing agent

2005

1,173

14

AAA Insurance Joint Stock Company (AAA)

An Phu Plaza Building, No. 117-119 Ly Chinh Thang, Ward 7, District

3, Ho Chi Minh City

Phone: (028) 36 220 000;

Fax: (028) 38 240 024;

Email: contact@aaa.com.vn ; Website: www.aaa.com.vn

01 head office; 30 branches; 308 individual agents and 14 organizational agents

2005

1.123

15

AIG Vietnam Insurance Company Limited (AIG) 5th Floor, Hanoi Tower, 49 Hai Ba Trung, District

Hoan Kiem - Hanoi

Phone: (024) 3936 1455;

Fax: (024) 3936 1456;

Email: vninfo@aig.com ; Website: www.aig.com.vn

01 head office and 01 branch; 207 individual agents and 357 organizational agents

2005

1.126

16

QBE Insurance Company Vietnam (QBE)

Phone: (028) 6287 5544;

Fax: (028) 3824 5054;

Email: info.viet@qbe.com ;

01 head office

main and 01 branch; 03 individual agents

2005

300