The ability to recover principal and interest of loans and investments of commercial banks. When the asset quality is good, commercial banks can fully recover both principal and interest of loans and investments. This is the basis for commercial banks to repay depositors and make profits, ensuring the existence and development of commercial banks [57], [72], [73], [81].
- Ability to handle losses: Banking business is an activity of accepting and managing risks. Risks can occur due to objective and subjective factors. Commercial banks are considered to operate safely when risks occur, commercial banks can handle them without affecting the normal operations of the bank [57].
1.2.3.3. Liquidity safety
The liquidity of a commercial bank is the ability to be ready to pay, pay customers and compensate for losses when risks occur in the business activities of a commercial bank. Liquidity is a matter of survival for every commercial bank. The lack of liquidity can be a factor that triggers a bank collapse, while high liquidity can help a bank overcome difficult times. A commercial bank with liquidity problems is not only a risk to the safety of the bank's own operations but also threatens the safety of the banking system. Therefore, ensuring liquidity is an important issue in ensuring the financial safety of commercial banks.
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Evaluation of Financial Indicators in the Credit Scoring System of Asia Commercial Joint Stock Bank for Corporate Customers -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Improving the quality of financial appraisal of investment projects in medium and long-term lending at the Military Commercial Joint Stock Bank, Hoang Quoc Viet branch - 14 -
Improving the quality of financial appraisal of investment projects in medium and long-term lending at the Military Commercial Joint Stock Bank, Hoang Quoc Viet Branch - 2 -
Building a Model of Indicators Affecting the Business Efficiency of the Military Commercial Joint Stock Bank.
To ensure the safety of the operations of a commercial bank in particular and the entire commercial banking system in general, the central banks of each country prescribe liquidity safety ratios. Ensuring the liquidity of a commercial bank is demonstrated through the level of compliance with the liquidity safety ratios as prescribed by the central bank. In addition, ensuring liquidity is the act of a commercial bank creating enough mobilized capital to meet the needs of lending, investment and liquidity.

1.2.3.4. Ensuring profitability
Profitability and safety are trade-offs. Assets with high profitability have low safety and vice versa. If commercial banks only focus on maintaining high safety ratios and do not accept risks, banking operations may be safe but ineffective. Therefore, in the long term, to ensure the existence and development of commercial banks, financial safety is also about ensuring profitability based on the determined risk appetite [57], [72], [73], [81].
1.2.4. Indicators reflecting the financial safety of commercial banks
1.2.4.1. Capital safety indicators
- Equity capital of commercial banks
The larger the equity capital, the stronger the financial capacity of the bank and vice versa because equity capital is a buffer to prevent risks in the bank's business operations.
The equity capital of commercial banks includes tier 1 capital and tier 2 capital. In which:
+ Tier 1 capital (basic equity): includes common shares, long-term preferred shares, capital surplus, undistributed profits, general reserves, other capital reserves, convertible trust vehicles and credit loss reserves. This is the charter capital and published reserve funds.
+ Tier 2 capital (additional equity capital): This capital is considered to be lower quality capital including: undisclosed reserves, revaluation reserves, general provisions/general loan loss provisions. Hybrid capital instruments (debt/equity), subordinated debt. However, unsecured short-term debts are not included in this definition of capital.
Limits in calculating the total capital of the bank: Total Tier 2 capital must not exceed 100% of Tier 1 capital, secondary debt must be at most 50% of Tier 1 capital, general reserves must be at most 1.25% of risk-weighted assets, and revaluation reserve must be discounted.
55% discount, remaining maturity of subordinated debt is at least 5 years, bank capital does not include intangible assets. [10]
- Equity growth rate
Equity growth rate
= Equity in year N-Equity in year N-1 *100%
Equity in year N-1
The growth rate of equity capital shows how equity capital increases/decreases next year compared to the previous year. A high growth rate shows that the bank's ability to expand capital is good, the bank's financial capacity is improved and vice versa.
- Equity capital structure
Type i capital
Capital ratio of type i = Equity * 100%
Equity capital structure indicates the level of equity capital. Tier 1 equity capital is more reliable than Tier 2 capital and is the source of capital used to compensate for losses when risks occur. Therefore, if the ratio of Tier 1 capital is high, it proves the financial capacity and safety level of the commercial bank and vice versa.
- Capital Adequacy Ratio (CAR)
To determine the level of capital safety for each credit institution, people use the minimum capital adequacy ratio (CAR). This is an index given to suggest the minimum capital ratio for banks in the world. The goal of this ratio is to ensure that the bank can withstand a certain rate of capital loss before falling into a state of insolvency.
According to Basel 2, Basel 3 agreements
CAR
=
∑( Assets * risk coefficient) + (TT risk + RHHD) * 12.5 * 100%
Equity
Tr
bee
there :
According to Basel 2, Basel 3, CAR ≥ 8% [59] In which:
According to Basel 2:
+ Equity capital includes tier 1 capital, tier 2 capital minus deductions
+ For credit risk, depending on the collateral, the risk sensitivity of the collateral, the credit rating of each customer, the risk rating is regulated from 0% - 150%. To measure credit risk, Basel 2 stipulates that commercial banks choose the standard method or the internal credit rating method to determine the level of credit risk. The standard method is a method of measuring the level of credit risk based on the credit rating of an independent organization outside the bank approved by the banking supervisory agency. The internal credit rating method is a method of measuring the level of credit risk based on the bank's assessment by estimating the probability of default, default loss, outstanding debt at the time the customer defaults and the expected repayment term.
+ For market risk and operational risk: Commercial banks choose the basic method or the advanced method to determine capital for operational risk and market risk.
This ratio reflects the influence of asset structure on the financial safety level of the bank. If the bank determines the acceptable level of risk to be high, the expected profit is high, accordingly the capital adequacy ratio decreases and vice versa. This is the law of risk and profit trade-off, the higher the risk level of assets, the greater the profit that can be obtained.
According to Basel 3,
Regarding equity capital, Basel 3 focuses on improving the quality of bank capital and increasing the proportion of Tier 1 capital. Specifically:
+ For common stock capital: commercial banks must increase the common stock capital ratio from 2% as prescribed by Basel 2 to 4.5% as prescribed by Basel 3. At the same time, Basel 3 stipulates that commercial banks must add: "cushion" reserve
by common equity at a rate of 2.5% and a “cushion” against cyclical risk by common equity at a rate of 0% - 2.5%.
+ Basel 3 considers the impact of many risk factors on bank capital safety such as: credit risk, market risk, operational risk, liquidity risk and cyclical risk.
+ Supplementing risk-based capital requirements with a leverage ratio. The leverage ratio applicable to banks is at least 3% of Tier 1 capital, thereby limiting the formation of excessive leverage.
This ratio is the basic measure for the central bank to assess the financial health of a bank. If a bank fails to ensure its own capital, it is considered unable to operate normally and is placed under special control or forced to close.
This ratio reflects the influence of asset structure on the financial safety level of the bank. If the bank determines the acceptable level of risk to be high, the expected profit is high, accordingly the capital adequacy ratio decreases and vice versa. This is the law of risk and profit trade-off, the higher the risk level of assets, the greater the profit that can be obtained.
- Ensure adequate capital for all types of risks according to Basel
Basel 2 sets out the following review and supervisory principles: (i) Banks should have a process for assessing the adequacy of internal capital in relation to their risk profile and an appropriate strategy for maintaining that capital level; (ii) Supervisors should review and assess the determination of internal capital levels and the bank's strategy, as well as the ability to monitor and ensure compliance with the minimum capital ratio. Supervisors should take appropriate supervisory action if they are not satisfied with the outcome of this process; (iii) Supervisors should recommend that banks maintain capital levels above the regulatory minimum; (iv) Supervisors should intervene at an early stage to ensure that the bank's capital levels are
The risk of a banking crisis falls below the regulatory minimum and may require immediate revision if capital levels are not maintained above the minimum. According to research by the Bank for International Settlements (BIS), when the minimum capital adequacy ratio increases from 7% to 8%, the probability of a banking crisis decreases by about 25%.
- 30%.
1.2.4.2. Indicators reflecting asset safety
* Indicator reflecting asset size
- Asset growth rate
Total assets growth rate
Total assets year N - Total assets year N- 1
= Total assets year N-1 *100%
Asset growth rate shows how much the total assets this year increased/decreased compared to last year. This high rate shows that the financial capacity of the commercial bank has improved and vice versa.
- Asset structure
Proportion of assets of type i =
Type i assets
Total assets *100%
Type i assets include: funds, credit, investments and other assets.
Asset structure is one of the important indicators to evaluate the safety of assets. Asset structure is considered safe when the proportion of funds meets the daily payment needs of the bank. At the same time, the bank does not focus too much on credit or investment items. Not focusing too much on credit or investment is a measure to spread risks for the bank.
* Indicators reflecting asset quality
- For credit activities
+ Credit balance growth rate
Credit growth rate
= Outstanding balance year N- Outstanding balance year N-1 *100%
Outstanding balance year N-1
Credit growth rate shows how much this year's outstanding debt has increased/decreased compared to last year. This high rate shows that the credit expansion ability of commercial banks is good and vice versa. However, to assess the financial safety of commercial banks, this indicator must be evaluated simultaneously with the overdue rate and bad debt rate of commercial banks.
+ Overdue debt rate
Overdue debt is a debt for which the customer does not pay the principal or interest on the due date committed in the credit contract.
Overdue debt
Overdue debt ratio = Total outstanding debt * 100%
The overdue debt ratio shows how many out of 100 units of bank loans are not paid on time to the bank. A high overdue debt ratio indicates low credit quality and vice versa.
+ Bad debt ratio
Bad debt is a loss to a commercial bank due to the borrower's financial difficulties and inability to repay. According to IMF regulations, bad debt is debt that satisfies one of the following conditions: (i) Principal or interest debts are overdue for 90 days or more; (ii) Debts with extended debt; (iii) Debts that are not overdue for more than 90 days but the bank assesses the ability to repay as low.
Bad debt
Bad debt ratio = Total outstanding debt * 100%
The bad debt ratio reflects the credit risks that banks face. If this ratio is high, the bank will be assessed as having low credit quality and vice versa. According to the World Bank, this ratio is acceptable at below 5%, good at 1-3%.
* For investment activities
- Investment activity structure
Value of type i investment
Investment value of type i =
Total assets * 100%
Investment activities of commercial banks include: investment in government securities, bonds of other credit institutions, bonds of economic organizations, stocks on the stock market and capital contribution in joint ventures and associations in enterprises. The structure of investment activities shows the proportion of investment items of commercial banks. If the proportion of investment is in assets with high risk level, the safety level of investments is low but the ability to generate income is high and vice versa.
- Credit quality of debt securities of economic organizations that the bank holds.
These are investments of commercial banks to earn interest, however, the ability to pay principal and interest of each customer is different. In essence, this amount is like a credit that commercial banks provide to customers. Therefore, to assess the safety of this investment, it is necessary to classify debt and consider the debt ratio of each debt group of these securities.
Group i debt securities ratio
Value of group i debt securities
= Total value of debt securities of groups
* 100%
Securities are classified by quality from group 1 to group 5, according to decreasing credit quality. Debt securities in group 3, group 4, group 5 are considered to be securities of poor quality. The higher the proportion of securities of poor quality, the higher the level of risk in the investment activities of the bank and vice versa.
* Risk compensation ability
Loan Loss Reserve Ratio (LLR)
Reserve fund
LLR =
Total bad debt * 100%
This ratio indicates the bank's ability to offset the risk of bad debts at the bank. According to international practice, banking operations are safe if this ratio is greater than 100%.
1.2.4.3. Indicators reflecting liquidity safety
- Level of compliance with liquidity assurance ratios as prescribed by the State Bank
To ensure liquidity safety for each commercial bank in particular and the whole system in general, the Central Bank of each country stipulates liquidity assurance ratios. The fact that commercial banks comply well with liquidity assurance ratios shows the level of compliance and liquidity capacity of the bank.
- Liquidity reserve ratio
Liquidity reserve ratio =
Highly liquid assets
Total liabilities * 100%
If this ratio is too high, it shows that the amount of non-profitable assets and the bank's profitability are low, leading to ensuring liquidity but reducing profitability and vice versa.
- Loan balance ratio/Total deposits
Loan to Deposit Ratio (LDR) =
Outstanding Loans
Total deposit * 100%
This ratio indicates the bank's ability to mobilize capital for its lending and investment activities. If this ratio is too low, it shows that the bank's mobilized capital exists largely in the form of non-profitable assets or low-profitability assets. That helps the bank's liquidity to be high but its profitability to be low and vice versa.
- Ratio of short-term capital for medium and long-term loans : In business activities, commercial banks can use short-term capital for medium and long-term loans. If this ratio is high, it shows the liquidity risk that the bank may have to face.
The risk is high because when banks use many short-term capital sources to lend medium and long-term, when the payment deadline for depositors comes, the bank may not have the source to pay, leading to a lack of liquidity.
- Liquidity coverage ratio and stable net funding ratio according to Basel 3
Basel 3 sets standards to achieve two separate but complementary objectives. The first objective is to promote short-term liquidity resilience in a bank’s liquidity risk portfolio by ensuring that the bank holds liquid assets of sufficiently high quality to survive a month-long enhanced stress. The second objective is to promote resilience over a longer period of time by creating additional resources to fund the bank’s operations with more stable and continuous funding. These two objectives are expressed through the liquidity coverage ratio (LCR) and the net stable funding ratio (NSFR).
+ LCR ratio
Reserve high quality liquid assets
LCR = Total net cash outflow in next 30 days * 100%
In which, highly liquid assets are divided into 2 groups: level 1 reserve assets and level 2 reserve assets. Level 1 reserve assets are primary reserves including: cash, deposits at the Central Bank and cash equivalents such as the highest-rated government debts. Level 2 reserve assets include lower-rated public debts and financial corporate bonds. This type of asset is at a minimum of 15% and a maximum of 40% of total liquid assets.
Total net cash outflow within 30 days is the size of the cash outflow based on the withdrawal rates for wholesale and retail financing obligations and the withdrawal rates for contingent liabilities reflecting the amount of debt that is likely to mature or be called within 30 days under a scenario that combines systemic liquidity and shock characteristics.
According to Basel 3, LCR ≥ 100% [61]
+ NSFR rate
Stable source of capital available
NSFR = Stable Funding Requirements * 100%
Current stable capital sources include equity capital, debts with a term of 1 year or more (weighting 100%); stable demand deposits or deposits with a remaining term of less than 1 year (weighting 90%); less stable demand deposits or deposits with a remaining term of less than 1 year (weighting 80%) and large-scale loans from non-financial organizations, the Government, the Central Bank, and multilateral development banks with a remaining term of less than 1 year (weighting 50%). Stable capital sources on demand include: debts issued or guaranteed by the Government, the Central Bank, the BIS, the IMF, non-governmental organizations, and multilateral development banks (weighting 5%); corporate bonds with priority for payment, not secured by physical assets and freely transferable, rated AA or higher, with a term of 1 year or more (weighting 20%); Listed freely transferable equity securities or unsecured corporate bonds (or secured bonds) rated from A+ to A-, with a maturity of 1 year or more, gold, loans to non-financial organizations, governments, central banks, multilateral development banks with a maturity of less than 1 year (weighting 50%); loans to individual customers with a maturity of less than 1 year (weighting 85%) and other assets (weighting 100%).
According to Basel 3, NSFR ≥ 100% [61]
1.2.4.4. Indicators reflecting profitability
Commercial banks are enterprises operating for profit, so for commercial banks to survive and develop in the future, profitability is always considered at the same time as ensuring safety.
- Proportion of net income from business activities
Net income type i
Proportion of net income type i = Total net income *100%
The proportion of net income of a commercial bank is divided into the proportion of net income from interest and the proportion of net income from non-interest. The proportion of net income indicates the role of that business in the business activities of a commercial bank. If net income from interest accounts for the majority, the financial safety of a commercial bank is not high because this is an activity with many potential risks. On the contrary, if net income from non-interest accounts for the majority, the safety of a commercial bank is higher because non-credit activities are fee-based activities, with no or little potential risks.
- Return on Equity
Profit after tax
Return on Equity (ROE) =
Equity *100%
This is an indicator that reflects the profitability of equity, indicating how much profit 1 dong of equity generates, reflecting the business performance achieved in relation to the capital structure of the bank. ROE is the indicator that shareholders are most interested in because it reflects their income each year. Therefore, this is considered an indicator that attracts investors and is of primary interest to investors.
- Return on assets (ROA)
Return on assets (ROA) =
Profit after tax
Total assets * 100%
This ratio shows how much profit after tax is generated for every dollar of assets. It measures the efficiency and ability of the management in using assets to generate net income.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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