CHAPTER 3
SOLUTIONS TO IMPROVE THE EFFICIENCY OF CREDIT RISK MANAGEMENT OF THE COMMERCIAL BANKING SYSTEM
IN DONG NAI PROVINCE
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Specific Orientation of Dong A Commercial Joint Stock Bank - Hue Branch -
Orientation and Development Strategy of Vietnam Banking System and Vietnam Joint Stock Commercial Bank for Investment and Development -
Development Orientation of International Payment Activities by Documentary Credit Method at Vietnam Joint Stock Commercial Bank for Investment and Development - Branch -
Factors affecting the acceptance of using e-banking services by individual customers at An Binh Commercial Joint Stock Bank, Dong Nai branch - 10
3.1. ORIENTATION FOR ECONOMIC DEVELOPMENT OF DONG NAI PROVINCE TO 2020 AND FORECAST OF BANKING ACTIVITIES IN DONG NAI PROVINCE
3.1.1 Economic development orientation of Dong Nai province to 2020

Shifting the economic structure towards increasing the value of the commercial service sector and construction industry, in which agriculture is the spearhead and at the same time supports the development of other economic sectors.
Closely linking economic development with national defense and security protection, development with social order and safety, and ensuring the ecological environment in the region.
Mobilize investment capital, accelerate the construction of infrastructure and public works, especially prioritizing works serving production and daily life. Closely link development investment with production and business activities to improve production efficiency and rapidly increase the value of goods and products.
Ensure the implementation of the following main targets: Economic growth rate from now to 2015 reaches 14.5% - 15%; from 2016 to 2020 reaches 13.5% - 14%. GDP per capita (calculated at current prices) in 2012 reached 1,890 USD, in 2015 reached 3,270 USD and by 2020 reached 6,480 USD. Total development investment capital from now to 2013 reached about 101,000 billion VND, from 2014 to 2015 reached about 210,000 billion VND and from 2016 to 2020 reached about 101,000 billion VND.
386,000 billion VND. Population size: about 2.5 million people in 2012, about 2.7 million people in 2015 and about 2.8 - 2.9 million people in 2020.
3.1.1.1 Industrial development
Industry mainly focuses on the construction materials mining industry taking advantage of local conditions, while developing small-scale industry, combining Agriculture-Forestry-Industry.
Dong Nai will become a large, modern industrial and service center of the Southern region; strive to become an industrial province in the modern direction by 2012.
By 2015, it will become a basically industrialized and modernized province and by 2020, it will become an industrialized and modernized province with an economic structure of 51% industry, 46% service, and 3% agriculture.
Dong Nai's industry will develop in the direction of expanding scale, prioritizing investment attraction in key industries such as construction materials, ceramics, ready-made garments, agricultural machinery and equipment... By 2015, build and develop 34 industrial parks with a total area of about 12,779 hectares. By 2020, build and develop 45-47 industrial parks and gradually convert qualified industrial clusters into industrial parks. By 2015 and 2020, high-tech and advanced products will account for over 75% and over 85% of production value.
To serve the cause of modernization and industrialization, Dong Nai will focus on building a new Dong Nai bridge and the Ho Chi Minh City-Long Thanh-Dau Giay expressway before 2015. Re-plan Thi Vai port and the port area on Dong Nai river to meet the demand for transportation and goods circulation, and at the same time build Long Thanh international airport with a design capacity of 100 million passengers/year.
Bien Hoa City is the economic and political center of Dong Nai, and at the same time an industrial center and an important communication hub of the Ho Chi Minh City region, the Southeast region and the Southern key economic region. By 2020, Nhon Nhach city will be built into a type II urban service and industrial center; Long Thanh and Long Khanh urban areas will become type III urban areas.
3.1.1.2. Development of agriculture, forestry and fishery sector
Focus on changing the crop structure to suit the land, terrain and general market trends. Gradually convert mixed garden areas and low-value crops to high-value crops, forming specialized production areas. Combine crop cultivation with livestock breeding to solve labor problems and increase income. In particular, build and apply a number of models: Mulberry cultivation and silkworm breeding, agroforestry models, crossbred cattle breeding, grafted orange growing models... Invest in building and upgrading the entire irrigation canal system for hamlets, in order to stabilize rice acreage.
Implement land and forest allocation to ensure greening of bare land and hills. Enhance public awareness of forest protection through improving living standards so that people are not too dependent on forests.
3.1.1.3. Development of trade, services and tourism
Take advantage of and exploit the advantages of the eco-tourism area, focusing on building infrastructure, supporting services for tourists, upgrading traffic routes, especially around the ferry terminal area, maintaining order and environmental sanitation. Coordinate the organization and exploitation of the Youth and Youth Camping Center well, organize good services for tourists.
3.1.2 Forecast of banking activities in the province
3.1.2.1 State management of the State Bank in the area
Continue and promote the role of the provincial State Bank branches in inspecting and supervising the business activities of the commercial banking system.
In the survey report on the causes of credit risks, over 27% of the survey respondents said that the reason comes from the weakness in the management and supervision of the State Bank at a level of 50%, and about 27% completely agreed that the reason comes from the weakness in the management of the State Bank in the area. Thus, based on the results of this survey, it can be said that the credit risks of the commercial banking system in the area are also partly the responsibility of the State Bank of Dong Nai province. Therefore, the management activities of the State Bank of Dong Nai province in the coming time need to focus on the inspection, examination and supervision of credit activities of the commercial banking system. In addition, it is necessary to coordinate with the competent authorities in the province to strictly control the competition and expand the transaction network of commercial banks in the area.
3.1.2.2 Business activities of the commercial banking system
Business activities of the commercial banking system in the area, closely following the general goals and directions of the State Bank of Vietnam, in each specific period.
+ Capital mobilization activities:
- Maintain stability in capital mobilization in the area, striving for an average growth rate of 26% per year.
- Increase the proportion of long-term capital mobilization (9 months, 12 months) in mobilized capital to create more stability in loan allocation and use.
+ Credit activities:
- Try to maintain the outstanding debt growth rate within the limits announced by the State Bank of Vietnam from time to time.
- Try to maintain the ratio of non-state loans
- Strengthen credit risk management of commercial banks in the area, rectify and strictly handle bank officers who have degraded business ethics and are negative in credit activities.
- The whole industry focuses on actively zoning and handling bad debt, trying to reduce the bad debt ratio to 4.2% in 2012; 3.6% in 2013; 3% in 2014 and by 2015 the bad debt ratio will be below 3%.
+ Other business activities: Developing and expanding service activities to support capital mobilization and credit activities.
3.2. SOLUTIONS TO IMPROVE THE EFFICIENCY OF CREDIT RISK MANAGEMENT OF THE COMMERCIAL BANKING SYSTEM IN DONG NAI
3.2.1. General solutions to improve the effectiveness of credit risk management of the commercial banking system in Dong Nai province
3.2.1.1 Identify credit risks
Credit risk identification is an important basis for providing appropriate solutions in managing and handling credit risks. Credit risk identification is demonstrated through signs of credit risk. There are two groups of signs to identify credit risks:
+ Group of signs from the customer side
The group of signs from the customer side includes: signs related to the relationship with the bank and signs related to the method of managing the financial situation and business production activities of the customer such as: The customer intentionally avoids when the credit officer mentions business issues; the effectiveness of using borrowed money; delays or causes difficulties in checking the periodic use of loan capital; the level of borrowing increases frequently; the need for large cash disbursements; use of
short-term capital to finance long-term investment activities; search for other bank competitors; late payment of interest and principal debts when due; changes in customers' financial indicators
+ Group of signs originating from the bank
The group of signs originating from the bank includes signs before, during and after lending; signs from collateral and signs from the ethics of bank staff.
In which, signs before lending such as: receiving and checking loan applications; appraising customer files including legal documents, financial documents, debt repayment ability.
Signs of lending include: lending to the wrong target; drafting credit contracts; entering loan information into the internal computer system; determining credit limits, loan terms and repayment terms; approving and disbursing loans; delivering and storing documents.
Signs after lending such as: adjusting, supplementing loan documents or signs in the process of checking, controlling loans; the process of collecting principal, interest and handling arising issues in credit transactions.
Signs of collateral such as: receiving loan security documents; valuation; notarization and registration of secured transactions; auction of secured assets; asset management; asset insurance and contract liquidation and release of collateral.
Thus, to manage credit risks well, commercial banks must identify signs of credit risks and analyze where those signs come from in order to have timely and effective handling measures.
3.2.1.2 Develop and perfect appropriate credit policies for each period.
Building a credit policy is the first basis for effective credit granting. Depending on each period, commercial banks can build a credit policy suitable to their existing resources. Credit policy is also the basis for credit staff to perform their duties and comply with credit granting procedures. A reasonable credit policy allows banks to determine
Identify important sectors and industries in each period, the proportion of medium and long-term loans, the proportion of loans for each customer and customer group. Therefore, a reasonable credit policy based on an analysis of actual market conditions is the basis for commercial banks to develop in the right direction, minimizing credit risks.
3.2.1.3 Diversify loan products, develop service products
Credit risk is an objective risk and is unavoidable. To minimize the risk that may occur while achieving profit goals, one of the most basic principles is “don’t put too many eggs in one basket”, which means diversifying credit and spreading risks, as shown below:
Diversify lending methods : Diversify lending such as one-time lending, limit lending, overdraft lending, installment lending, co-financing lending, etc.
Customer diversification: Expand lending to all economic sectors.
Diversifying investment fields : Currently, income from the credit sector still accounts for a large proportion of total income from banking activities, which is a risk if commercial banks do not diversify their investment fields to avoid focusing too much on the credit sector. Diversifying investment helps banks spread credit risks, and bank capital is invested in many different fields and industries.
Diversify other banking products and services : In addition to traditional credit products, commercial banks need to develop new product and service segments such as money transfer services, card services, international payment services, and remittance services.
3.2.1.4 Improve the quality of credit checks (checks before, during and after lending)
To limit credit risk, pre-lending appraisal is the most important. Credit officers need to carefully appraise the loan plan, the customer's financial situation, the legality and liquidity of the collateral.
… to make a lending decision. When deciding to lend, credit officers must ask themselves and answer the question “should I lend my own money?”. By answering the above question, credit officers have limited most of the credit risk.
In fact, pre-checking (appraisal) has not been given due attention, is still superficial and formal. Disbursement records are rarely reviewed unless there is an inspection designation from the internal control inspection department. Post-loan inspection is very cursory, mainly to complete the records, even the post-checking minutes are signed forged right after disbursing a few copies, when necessary, the credit officer only fills in the date and content briefly. Therefore, in fact, post-loan inspection has not brought into play its positive aspects. Many loan records have up to five or six post-checking minutes concluding that the customer used the loan for the right purpose, the production and business situation is stable, but when overdue debt arises, it is discovered that the credit officer has not visited the customer's home since the appraisal date, so he has forgotten about the customer's home.
Therefore, post-lending inspection is one of the important responsibilities of credit officers in monitoring the activities of borrowers to comply with the terms set forth in the credit contract between the customer and the bank to detect potential risks or new business opportunities to minimize the risk of customers' inability to pay.
3.2.1.5 Strengthen internal control
Internal control in credit activities is an extremely important tool. Through control activities, errors in the process of performing credit operations can be detected, prevented and corrected. In addition, control activities also detect and prevent ethical risks caused by credit officers.
To enhance the role of control to limit credit risks, the following measures should be taken:
+ Increase qualified staff with experience in credit operations to supplement the inspection and control department.
+ Regularly train and improve professional and legal qualifications for inspection and control department staff.
+ It is necessary to define responsibilities for inspection and control officers, and have a reward and punishment system to enhance the sense of responsibility in inspection and control activities.
+ Continuously improve and innovate inspection methods, increase frequency, and flexibly apply inspection and control measures. Depending on each time, each object and purpose of the inspection, apply appropriate inspection and control methods.
3.2.1.6 Perfecting the lending process
The lending and credit management process is a process issued with the purpose of helping the lending process take place in a unified and scientific manner to limit risks, prevent risks and improve credit quality. Therefore, completing the lending process must identify the person performing the work and the responsibilities of the relevant staff in the process, specifying the lending steps in credit granting activities. The lending process needs to be reviewed regularly to ensure that it is consistent with the actual situation of each period, ensuring that all work is handled fully, accurately, promptly and within the right authority.
3.2.1.7 Perfecting and innovating banking technology
Building modern banking technology, ensuring internal management requirements of the bank, meeting the requirements for developing increasingly diverse business transactions, credit risk management requirements, liquidity risk management, and the ability to connect with other banks. Vietnamese commercial banks are implementing projects to modernize banking technology and payment systems. Through the above system, commercial banks and branches in the same system can inform each other about the customer's business situation and credit relationships in the system in the fastest way. Banks can coordinate to lend and manage loans for a customer, avoiding the situation where many banks lend at the same time.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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