+ Time spent on each main content and sub-idea.
+ Time for introduction, conclusion, and backup.
+ Movies, illustrations.
Using appropriate aids and non-verbal elements increases the effectiveness of the presentation.
- Use of language
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- Using a microphone (fixed or non-fixed): do not blow or tap on the microphone before speaking; the distance between the microphone and the mouth is not too close or too far, the speaking volume should be moderate. If the microphone is not fixed, the TTV should hold it firmly in the left hand, use the right hand to write or accompany while speaking. If the microphone is wireless (small), it is usually attached to the chest and directed towards the mouth at a moderate distance. This type must be attached firmly to limit movement or other objects such as ties...
- Use other aids: charts, diagrams, drawings, movies, etc. need to be skillfully and carefully prepared.
End your presentation appropriately and impressively.
Ending a speech well and creating a good impression on the audience is very important and necessary. This is not only the result of hard work and cultivation throughout the previous process, but also the basis and final evidence to evaluate the speaker's ability, reputation and quality of the presentation. At the same time, ending a speech well will forever leave a good impression and lasting admiration in the hearts of the audience.
Typically the ending should include the following points:
- Summarize the main ideas of the speech content.
- Ask for feedback from listeners.
- Hope good things will blossom and develop after the speech.
- Thank you for your presence and attention.
- Goodbye and see you again.
1.2. Interview skills
Types of interviews can be divided into: Informational interviews; job interviews; employee interviews; sales or persuasive interviews.
Things to keep in mind during the interview:
- Listen to recognize differences or disagreements in the other person's opinions.
- Restate the disagreement in your own words to diffuse the situation.
- Using facts as evidence must be authentic to serve as a basis for better understanding misunderstandings due to interpretation.
- In persuasive interviews, you need to stay calm and not be arrogant about your abilities.
A successful job interview is a combination of many factors, from form to content. Many people, before finding a suitable job, have gone through many job interviews, and many times failed. The question "why did I fail in that interview" seems to be of little concern to candidates. Therefore, in order not to waste time and effort on interviews that "leave empty-handed", equip yourself with the most necessary job interview answering skills.
formal attire
- One of the most important and basic job interview skills is the matter of dress. Dressing seriously shows that you understand the corporate culture and respect the employer. Even if you are a person who loves comfort and convenience, you should not wear jeans and a pullover to attend a job interview. The first impression is not everything, but it will determine the interviewer's sympathy for you. If you do not pay attention to the issue of dress, in the eyes of the employer you will be a sloppy and easy-going person. And no company wants to hire a future employee who is so sloppy and easy-going.
Body language
- Body language also determines your success or failure in an interview as much as your verbal language. Just a small action that you unintentionally show can demonstrate a negative attitude towards the employer. Constantly looking at the clock shows that you do not spend much time and are not fully focused on the interview, even seeing this as a boring job. Sitting with a slouched back and shoulders, fidgeting in the chair while talking, and hands often doing the same thing
Many unnecessary actions, looking down... show that you are not confident in every word you say. The body conveys more emotional information than you think. Therefore, pay attention to seemingly small gestures during the interview. Sit up straight and do not fidget in your chair and do not look at your watch many times... to create the best impression on the employer.
Confident and straightforward attitude
- To show confidence and frankness, always look straight into the eyes of the employer during the interview. When talking to them, do not be ambiguous or hesitant, but present your problem as clearly and coherently as possible. To do that, you need to prepare a comfortable spirit. Although we always take the interview seriously, we should also consider it as a job that we should complete easily. The more confident and comfortable you are, the easier everything will be.
Don't say "I don't know" or "I can't do it"
- When you are asked a question about something you have never heard of, do not rush to answer “I don’t know” or “I can’t do it” because the employer will judge you as incompetent. Instead, say more tactfully: “I haven’t researched it yet” or “I will research it” to show that you are a progressive and eager to learn person. This is one of the important job interview skills that many people do not know.
The Power of Smile
- Smiling is one of the best ways to show a sincere and friendly attitude. So in an interview, make use of smiling at the right time. For example, when you talk about a funny situation that happened on a business trip, how that situation helped you gain more work experience... Not only does it show a friendly and sincere attitude, smiling also brings a happy and comfortable atmosphere to the conversation between you and the employer.
Don't say negative things about your old company.
- One of the most common questions asked by employers is “Why did you leave your previous job?”. In that case, never answer by “badmouthing” your former boss or former colleagues. Employers will certainly conclude that if you say negative things about your previous company today, then if you leave your company tomorrow, you will be in trouble.
them, you will be able to do the same. So to answer this question well, talk about your unsuitability for your old job and about your desire to take on a new challenge, a new experience.
Know how to ask questions to avoid being passive
- During the job interview, do not be passive by only answering the questions asked by the employer. A very important job interview skill that not all job seekers know is knowing how to ask questions in return. Occasionally asking questions to the employer makes the interview more relaxed, like an intimate conversation, not a stressful and pressured test. In addition, the employer will also be pleased to know that your level of interest in the future job is very high.
- However, asking questions is not easy. Questions about the characteristics, nature of the business method... of the company will only make the employer feel that you have not learned anything about them. Ask smart questions to demonstrate your ability and at the same time show a clear understanding of the company. For example: "What type of technology can I use to best meet the needs of this job?" or "I have used a software that is very suitable for the job here, I wonder if your company has tried that method yet?"...
- In the end, the most important thing among many job interview skills is that you must be yourself. No matter how well you know the ways to "please" the employer, what they care about and pay attention to most is not the external appearance but your ability and ethics. Therefore, to get the job you want, you must always and always be yourself in the eyes of the employer.
During an interview, employers will usually find out who you are and what your abilities are. And it is not difficult to answer the questions available in your resume. But in reality, an interview will never stop there. During the interview, should you drink the coffee they offer? Should you act friendly? When asked a question, who should you look at to answer?
Below are essential job interview skills that everyone should equip themselves with before starting a conversation with your future leaders.
Besides water, if you are offered more coffee, you should refuse.
A cup of coffee will help you stay awake, but drink it with breakfast before leaving home, or in the office waiting room before being called in for an interview.
Being invited to drink coffee at an interview is sometimes just a courtesy of the leaders. So you should tactfully decline so that they don't have to waste more time waiting for you to sip your coffee.
Don't sit down until invited.
Don’t rush to sit down without being invited. And once you do sit down, try to keep your back straight and your posture composed. Don’t shy away from sitting on the edge of the chair or slouching your shoulders and looking down, not daring to look directly at the employer. They will never be willing to give work to a timid and unconfident subordinate.
Estimate the age of your interviewer to have the appropriate way to talk.
Different generations have different perspectives on life. Knowing their age will help you to impress them with appropriate stories and easily sense their requirements to potential candidates.
To acquire this skill, you need to practice at home, with your own family and guests. Depending on each person's personality, practice choosing a pleasant way of speaking to leave a good impression.
When answering the interview, look directly into the eyes of the examiners.
In a face-to-face conversation, eye contact is the first form of connection between the speaker and the listener. If there are several examiners interviewing you at the same time, try to look at each person when responding to the questions instead of focusing on the person asking you. Only when you have finished your answer should you stop looking at the questioner. However, do not force yourself to constantly move your eyes, but try to create a friendly, natural look.
If employers want to test your intelligence with tricky questions that you already know, don't be too quick to show that you have the answer right away.
Let them take the lead in the intellectual challenge and keep their own strategies in mind.
The battle of wits to choose employees is no longer strange to leaders.
So be flexible in your responses to show that you are not too slow.
It's not too wise. An employee who is quick but knows his place will be easy to please the employer.
Choose bright colored clothes for the interview.
Dressing politely when applying for a job is the minimum thing you need to prepare in advance. In case you do not know what to wear, it is better to choose light-colored clothes. While light-colored clothes give the other person a gentle, friendly and dynamic impression, dark-colored clothes often give the feeling of being too serious and unapproachable.
Don't ignore the gestures of your hands
Holding your hands up while talking often creates sincerity in your words. While placing your hands together and on the table shows that you are in control of the situation being asked. However, when shaking hands with the employer, do not relax and lower your hands.
Interlocking your fingers shows that you are confident and not nervous or anxious. Putting your hands in your pockets shows that you are hiding something and tapping your fingers on the table shows that you are losing your cool. You should not cross your arms, even when you disagree with the employer. Pay attention to the messages from your hands, through which leaders can easily guess what you are thinking.
Head and shoulder gestures also carry certain messages.
Scratching your ear or chin will immediately make you lose points. Bowing your head is a sign of shyness, while leaning too far forward makes you appear overconfident. Looking up at the ceiling is a sign of boredom, while blinking frequently can sometimes make the employer feel that you are being dishonest.
In particular, you should not shrug and pout because the interviewer will think that you do not understand the problem, lose your temper or even become dissatisfied.
Observe the interviewer's personality to have appropriate behavior.
Even though you are in the position of being “asked”, it does not mean that you are passive in every situation. Try to guess the personality of the leader to easily be confident in the conversation. If you are sitting in front of a calm person, answer what is asked and do not tell a long story. But if it is a young and dynamic person, it is better not to be silent and withdrawn.
How you respond to the interviewer is the deciding factor in whether you get the job.
accept or not. Therefore, you should think and be careful before answering.
Signs that you are popular with employers
When the interviewer tilts their head toward you, turns off their phone, or nods and smiles, they are convinced. Some employers will offer you the job immediately or ask for a contact number to contact after the interview. There is no doubt that you have satisfied them.
Signs Your Interview Failed
If the employer suggests stopping the interview mid-way to take a phone call or flip through a pile of unrelated documents, this means you are not holding their attention.
Once the employer does not touch on the company's salary or benefits, or at least contact information after the interview, you should not hope for much.
1.3. Telephone speaking skills
Every successful communication is a result of preparation. Telephone communication is no exception. Find out who you are calling, the best time to call, and how you can help them.
- Try to keep your prepared call short and clear. If the person you are calling does not know you, introduce yourself at the very beginning. A few initial words not only demonstrate your communication skills but also allow the person you are calling to get some initial information for the conversation.
- State the purpose of the call clearly when you introduce yourself. Never assume that the listener understands why you are calling and what you expect from them. Be more specific about the issue as well as other information. Important issues or information must be clearly stated. Talking too much or just stating it in general terms will distract the listener and cause a bad reaction.
- Telephone etiquette always requires a high level of professionalism. When talking to strangers, avoid less formal content and personal questions. Once a good relationship has been built, you can ask about family or even weekend activities, but still avoid sensitive issues (politics, religion, gender discrimination, etc.).
- Privacy and confidentiality of certain matters should be made clear when speaking on the phone. Confirm with the listener whether this is the appropriate time to discuss these matters.
- Be patient: Good communication skills require you to stay calm and accept pressure in a challenging situation over the phone. You will avoid making wrong decisions and gain respect.
Receive phone call
When the phone rings, you should:
+ Let the phone ring no more than 3 times + Say: hello and introduce yourself: + Ask: how can I help?
The person receiving the call is considered the passive party in the phone call, so there should be paper, pen, and a phone book on the telephone table. Pick up the phone as soon as you hear the phone ring, no later than the third ring, and pick up the phone when it rings.
- When picking up the phone, you should take the initiative to greet and state your name (full name, position, department or agency). If you get the wrong number due to the caller, you should quickly inform them politely and hang up.
- We must know how to listen when receiving a phone call to avoid confusion. Pay attention to what the person on the other end of the line is asking you for. When you hear a difficult sentence, calmly write it down on paper, don't rush to interrupt them. Don't ask them to repeat themselves too much. They may misunderstand that we are not listening or that their presentation level is too poor, which can lead to a sudden loss of affection. Maybe the caller does not have the skills to express the content in a confusing way, so don't be impatient. Try to filter their language to find the real content, if necessary, repeat it for them to confirm. Never tell them that it is "difficult to hear and understand". You can ask the other side to speak louder if you hear too softly, or slower if you hear too quickly. When there is a lot of noise around, you can signal everyone to keep quiet, don't yell at the people around you. If you have to put the receiver down to look for some information while on the phone, you should ask the person on the other end not to hang up and wait a while. If you have been looking for a document for more than a minute and still haven't found it, you should apologize and say you will call back when you have found it. It is important that you call back and don't break your promise. If you have to ask someone in the room for information, you should say