- Service balance:
Including revenues and expenditures from services of transportation, tourism, insurance, post, telecommunications, banking, construction information and other activities between residents and non-residents. Similar to the import and export of goods, the export of services creates a supply of foreign currency, so it is recorded on the balance side and has a positive sign; the import of foreign currency creates a demand for foreign currency. The factors affecting the value of service exports are the same as the factors affecting the value of service exports and imports are the same as the factors affecting the value of goods exports and imports.
- Income balance:
+ Workers' income: is the salary, bonus and other income in cash and kind paid by residents to non-residents or vice versa. Factors affecting the income of workers abroad.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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+ Investment income: is income from direct investment profits, interest from investment in valuable papers and interest due on loans between residents and non-residents.
- Unilateral current account balance:
Non-refundable aid, gifts, presents and other transfers in cash or in kind for consumption purposes transferred by non-residents to non-residents and vice versa. Unilateral current transfers reflect the redistribution of income between residents and non-residents. Receipts that generate foreign currency supply (domestic currency demand) should be recorded on the credit side (+), while expenditures that generate foreign currency demand should be recorded on the debit side (-).
). The main factor influencing one-way transfers is the goodwill and affection between residents and non-residents.
We see that the balance of services, income and one-way current transfers cannot be observed with the naked eye, so they are called invisible balances. Thus, the current balance can be represented as:
Current account balance = visible balance + invisible balance
In summary, income received by residents from non-residents that generates a supply of foreign currency should be credited, and income paid to non-residents that generates a demand for foreign currency should be debited. All payments by public or private sectors are included in this calculation. For most countries, the trade balance is the most important component of the current account. However, for some countries with large foreign assets or liabilities, net income from loans or investments may account for a large proportion.
Since the trade balance is the main component of the current account, and net exports are equal to the difference between domestic saving and domestic investment, the current account is also expressed by this difference.
Together with the capital account, and changes in foreign exchange reserves, it forms the balance of payments. The current account is in surplus when a country exports more than it imports, or when it saves more than it invests. Conversely, the current account is in deficit when a country imports more or invests more. A large current account deficit implies that a country has limited resources to finance its imports and investments in a sustainable manner. According to the IMF, if the current account deficit as a percentage of GDP is greater than 5, a country is considered to have an unhealthy current account deficit.
2.2.2. Capital balance
The capital account (also called the capital balance) is a part of a country's balance of payments. It records all transactions in assets (including real assets such as real estate or financial assets such as stocks, bonds, and currencies) between residents of the country and residents of other countries. When the claims on foreign assets by residents of the country are greater than the claims on domestic assets by residents abroad, the country has a capital account surplus (or net capital inflow). By convention, net capital inflow must equal the current account deficit.
The financial account (or investment account) is a part of the capital account that records transactions in financial assets.
Capital and interest accounts:

Suppose that the capital account is initially in balance at the domestic interest rate r. When the interest rate rises to r', the capital account becomes surplus. If the interest rate falls to r , the capital account becomes deficit. Since capital is closely related to the interest rate, the capital account balance is also closely related to the interest rate.
When domestic interest rates rise, investment becomes more attractive, so capital inflows increase, while capital outflows decrease. The capital account balance thus improves. Conversely, if domestic interest rates fall, the capital account balance worsens.
When foreign interest rates rise, the capital account balance will worsen. And, when foreign interest rates fall, the capital account balance will improve.
Capital account and exchange rate:
When the domestic currency appreciates against foreign currencies, which also means that the nominal exchange rate falls, capital inflows will decrease, while capital outflows will increase. As a result, the capital account will deteriorate. Conversely, when the domestic currency depreciates (the exchange rate increases), the capital account will improve.
2.2.3. Basic balance
As analyzed above, the current account records items of income
The current account balance is a measure of the relationship between residents and non-residents, which reflects the ownership of assets between residents and non-residents. Therefore, the current account balance has a long-term impact on the stability of the economy, especially on the exchange rate of the economy.
The sum of the current account and the long-term account is called the primary account. The stability of the primary account has a long-term impact on the economy and the exchange rate. Therefore, the primary account is of interest to economic analysts and policymakers.
Basic balance = current account + long-term capital account
Volatile items such as short-term capital and changes in foreign reserves
2.2.4. Overall balance
If the statistics work reaches absolute accuracy (ie, errors and mistakes are zero), the overall balance is equal to the sum of the current balance and the capital balance. In reality, due to many complex statistical problems in the process of collecting data and establishing the International Financial Reporting Standards, errors and mistakes often arise. Therefore, the overall balance is adjusted to the sum of the current balance and the capital balance and the error item in the statistics. We have:
Overall balance = current account + capital account + errors and omissions
2.2.5. Official financing balance
The official balance of payments (OFB) includes the following items:
- Change in national foreign exchange reserves (ΔR)
- Credit to the IMF and other central banks (L)
- Change in reserves of other central banks in the currency of the country establishing the balance of payments (≠)
OFB = ΔR + L + ≠
It is a fact that when foreign exchange reserves increase, we record a debit (-) and when they decrease, we record a credit (+), so confusion often occurs here. This is explained as follows:
We imagine that the Vietnamese nation is divided into two parts, including the Central Bank and the rest excluding the Central Bank (called the economy - NKT). The criteria for dividing the Central Bank and NKT are: The Central Bank has the function of intervening in the supply and demand of foreign currency in the foreign exchange market, while the economy does not have the function of intervening. According to the rules of international monetary policy established on the basis of the economy, therefore, the intervention activities of the Central Bank in the foreign exchange market (buying and selling domestic currency) to impact the economy are considered as the relationship between residents and non-residents. When the Central Bank intervenes to sell foreign currency, it causes foreign exchange reserves to decrease, while increasing the supply of domestic currency for the economy, so we must record a credit (+). When the Central Bank intervenes to buy foreign currency, it causes foreign exchange reserves to increase, while increasing the demand for foreign currency for NKT, so we must record a debit (-).
2.2.6. Errors and omissions
OB + OFB = 0
→OB = - OFB
→CA+K+OM= - OFB
→OM =-(CA+K+OFB)
The last equation shows that the balance of the error and error item is the difference between the official compensation balance and the sum of the current account and the capital account. Because the official compensation balance, current account and capital account are always determined (always shown as a specific number on the CCTTQT), the above equation is applied to the balance of error and error when preparing the CCTTQT in practice.
3. International trade surplus and deficit
The balance sheet is prepared according to the principle of double-entry accounting, so the sum of the credit entries is always equal to the sum of the debit entries, but with opposite signs. This means that, in general, the balance sheet is always balanced. Therefore, when we talk about the surplus or deficit of the balance sheet, we are talking about the surplus or deficit of one or a group of partial balances, not about the entire balance sheet.
In principle, the surplus or deficit of the international trade balance is determined
by two methods:
Method of determining surplus and deficit of each component balance.
Accumulation method.
3.1. Trade surplus and deficit
TB=XM
Thus, the trade balance is the difference between the value of exports and the value of imports of goods.
Trade surplus: X > M, indicating:
- Revenue from non-residents > expenditure on non-residents
- Foreign currency supply > foreign currency demand
Trade balance deficit: X < M, given:
- Revenue from non-residents < expenditure on non-residents
- Foreign currency supply < foreign currency demand
The analysis of the trade balance plays a great role in the economy, because: The trade balance is the main component of the current account balance, Trade deficit and surplus often determine the status of the current account balance. The trade balance promptly reflects the movement trend of the current account balance. This happens because customs agencies often provide timely data on import and export of goods, while the collection of data on services, income and current transfers is often slower, meaning there is a certain time deviation.
Because of the importance of the trade balance, most developed countries publish their balance sheet status monthly.
To balance the trade balance, the main measures often applied will affect the volume of imported and exported goods through the forms of tariffs, quotas, etc. and affect the public's psychology of consuming imported goods.
3.2 Current account surplus and deficit
The current account balance includes the 'Tangible' and 'Intangible' balances, so overall it is more important than the trade balance.
Formula to determine:
CA = TB + Se + Ic + Tr = Kl + Ks+ R
- Current account surplus when: ( X – M + Se + Ic + Tr ) > 0
A surplus in the current account (CA > 0) means that receipts from non-residents are greater than payments to non-residents. This means that the net value of securities issued by non-residents in the hands of residents has increased. The supply of foreign currency is greater than the demand for foreign currency.
- Current account deficit when: ( X – M + Se + Ic + Tr ) < 0
A current account deficit (CA < 0) means that residents' income from non-residents is less than their expenditure on non-residents. This means that the net value of securities issued by non-residents in the hands of residents falls. The supply of foreign currency is less than the demand for foreign currency.
- Most economists believe that the current account balance is ideal for analyzing a country's foreign debt. The reason can be explained as follows: The current account balance is directly related to the total foreign debt of a country. A balanced current account balance indicates that the total foreign debt of a country remains unchanged (the country is neither a creditor nor a debtor). A surplus current account balance reflects an increase in the country's net assets to the rest of the world (the country's position as a creditor). Conversely, a deficit current account balance reflects an increase in the country's net debt to foreign countries (the country's position as a debtor).
CA = 0, in the long run
Assuming a balanced current account, that is: ( X- M + Se + Ic + Tr ) = 0
Because in the long run the effect of central bank intervention is neutral, we can consider the change in central bank foreign exchange reserves to be zero, that is: R= 0
- Kl + Ks = 0. There are 2 possibilities
+ Case 1: Kl < 0 and Ks > 0. If the short-term capital inflow is large and balanced by the long-term capital outflow, it can threaten the country's future payment capacity, leading to increased pressure and devaluation of the domestic currency.
+ Case 2: Kl > 0 and Ks < 0. If the long-term capital inflow is larger and balanced by the short-term capital outflow, it will create a more stable macroeconomic environment to maintain stable exchange rates, interest rates and implement the national economic development strategy.
CA = 0 in the short run
In the short run, long-term investments are considered constant, meaning Kl=0, Ks + R = 0, there are 2 possibilities:
+ Case 1: R > 0 and Ks < 0. This is the state when short-term capital outflows are offset by a decrease in national foreign exchange reserves. In reality, this situation can occur in the short term, when the Central Bank attempts to balance speculative short-term capital flows abroad by intervening to sell reserves in the foreign exchange market to protect the exchange rate, that is, to prevent the domestic currency from depreciating. Therefore, even though the current account balance is balanced, there is still pressure to depreciate the domestic currency or to increase the domestic interest rate, if the Central Bank does not continue to intervene to sell foreign currency in the foreign exchange market.
+ Case 2: R < 0 and Ks > 0. This is the state when short-term capital flows in, increasing the national foreign exchange reserves. In reality, this situation can occur when the central bank increases the domestic interest rate to prevent short-term capital flows out and attract more short-term capital flows in to protect the exchange rate from continuing to increase (ie preventing the domestic currency from continuing to depreciate).
Current account balance analysis is very important in macroeconomic management because the state of this balance directly affects exchange rates, interest rates, economic growth, inflation and ultimately the overall balance. To influence the state of the current account balance, more comprehensive fiscal and monetary measures are needed than just international trade policy measures.



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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