and helpful handbooks for companies and independent distributors.
The sole purpose of the DSA and MLMIA is to support the MLM industry, its companies and distributors.
1.3. Achievements of multi-level marketing activities in the world
Up to now, MLM activities have achieved remarkable achievements as shown by the following statistics:
- In 1998, the world had about 30,000 MLM companies with sales of more than 400 billion dollars.
- MLM's annual growth rate is 20% - 30%
- In the United States - the cradle of MLM, there are 2000 MLM companies operating, 1 in 10 families has 1 person doing MLM, accounting for 15% of the population. More than
500,000 people became millionaires thanks to MLM
- Japan, the second largest power in the world, has up to 90% of goods and services distributed in the form of MLM. Nearly 2.5 million distributors achieve a revenue of 30 billion USD.
- Australia: MLM revenue reaches 1.5 billion USD
- Germany, France, Italy: each country reached over 2 billion USD.
- UK: Revenue reached over 1 billion USD.
- Russia: There are over 100 MLM companies with over 2 million distributors
- Taiwan has 1 in 12 people following MLM
- Malaysia has more than 1 million distributors with revenue of 1 billion USD.
Every day, on average, more than 60,000 people join MLM worldwide.
For every 100 millionaires in the world, 40 come from the MLM industry.
The 21st century is estimated to have 70% of goods and services developed according to
this form
2. Development situation of multi-level marketing activities in Vietnam
2.1 Scale of multi-level marketing organization activities
In the early 90s of the 20th century, the MLM form began to develop strongly in the Asian region, especially in some countries such as China, Thailand, Singapore, Malaysia, Indonesia... In Vietnam, MLM first appeared in Ho Chi Minh City in 1998, by a group of people from Taiwan in a joint venture with Incomex Company. Their product was a foam mattress priced at 12 million/piece. Because it did not meet market demand, this product was not accepted. It was not until December 2000 that Sinh Loi Company was born with more diverse electronic products such as ozone machines, pressure cookers, induction cookers, massage machines... that MLM gradually attracted public attention. Following that, a number of other companies also tried their hand at this very new business field such as: Aloe, NONI, Vision, Tan Hy Vong, Tan Thanh Phat, Thuong Xuan, Loi Luc, Phan Hung Long, Toplife, Khang Hong Thinh, Vivalife, Harvet, AMWAY, Khai Viet, Trung Thao Vuong, The Gioi Hoan My, Sang The Ky Moi, Questnet... Up to now, there have been over 20 MLM businesses operating with business items mainly related to human health such as food, nutritional drinks, cosmetics, ozone machines, and household appliances such as massage machines, rice cookers... The appearance and business activities of multi-level marketing businesses have become a phenomenon in many big cities such as Hanoi, Hai Phong, Ho Chi Minh City, Da Nang...
The list of multi-level marketing enterprises as of January 31, 2007 is presented in Appendix 1.
2.2 Compensation schemes commonly applied in Vietnam
2.2.1 Business diagram of Phan Hung Long company
Phan Hung Long Company is headquartered in Hanoi. Its main products are:
The company is a nutritional food. Currently, the company is applying a symmetrical business model.
Figure 7: Symmetrical Compensation Plan
Source: Phan Hung Long Company, internal circulation document, page 12.
According to this model, after participating in introducing two direct downlines 1 and 2, the distributor will of course receive direct remuneration from these two people. However, if he wants to receive indirect remuneration from a new person arising in the network of the first direct downline 1', it is mandatory that in the network of the second direct downline, another downline 2' must also arise to match the downline 1' of the first person. Similarly, when a distributor introduces a third direct downline, if he wants to receive remuneration, he must continue to introduce a fourth downline. Thus, the distributor's network must develop symmetrically and evenly for that distributor to have income. At first, the distributor will be able to receive a very high remuneration due to motivated work, but later on, it will be more difficult for the distributor to maintain a high and stable remuneration for himself in the long term.
2.2.2 Business diagram of Thuong Xuan Cosmetics Company
Thuong Xuan Cosmetics Co., Ltd. sells cosmetics and makeup tools under the Oriflame brand. According to Thuong Xuan's compensation plan, Consultants (TVV) will receive two remunerations equivalent to two types of values: Business Volume (BV) and Business Point (BP). This means that TVV will receive 30% of direct remuneration calculated on each individual's purchase volume when purchasing at TVV prices and selling to customers at the price on the catalogue, and will receive a discount for monthly business activities calculated on the sales of the first-level TVVs they recruit as well as of the TVVs sponsored by the first-level TVVs. TVVs also receive BP on their personal sales volume.
Table 5: Table of percentages corresponding to the group's BP score
Group BP Score
Percentage | |
From 10,000 and up | 21 |
6600 – 9999 | 18 |
4000 – 6599 | 15 |
2400 – 3999 | 12 |
1200 – 2399 | 9 |
6600 – 1199 | 6 |
200 – 599 | 3 |
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- Test the relationship between demographic variables and consumer behavior for Mobile Marketing activities
The analysis method used is the Chi-square test (χ2), with statistical hypotheses H0 and H1 and significance level α = 0.05. In case the P index (p-value) or Sig. index in SPSS has a value less than or equal to the significance level α, the hypothesis H0 is rejected and vice versa. With this testing procedure, the study can evaluate the difference in behavioral trends between demographic groups.
CHAPTER 4
RESEARCH RESULTS
During two months, 1,100 survey questionnaires were distributed to mobile phone users in the inner city of Hanoi using various methods such as direct interviews, sending via email or using questionnaires designed on the Internet. At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835.
4.1 Demographic characteristics of the sample
The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6)
- Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51).
- Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old
accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. This is completely consistent with the reality when Mobile Marketing is identified as a Marketing service aimed at young people (people under 35 years old).
- Structure by educational level: among 835 valid responses, 541 respondents had university degrees, accounting for the highest proportion of ~ 75%, 102 had secondary school degrees, ~ 13.1%, and 93 had post-graduate degrees, ~ 11.9%.
- Occupational structure: office workers and civil servants are the group with the highest rate of participation with 39.4%, followed by students with 36.6%. Self-employed people account for 12%, retired housewives are 7.8% and other occupational groups account for 4.2%. The survey results show that the student group has the same rate as the group aged <23 at 36.6%. This shows the accuracy of the survey data. In addition, the survey results distributed by occupational criteria have a rate almost similar to the sample division rate in chapter 3. Therefore, it can be concluded that the survey data is suitable for use in analysis activities.
- Income structure: the group with income from 3 to 5 million has the highest rate with 39% of the total number of respondents. This is consistent with the income structure of Hanoi people and corresponds to the average income of the group of civil servants and office workers. Those
People with no income account for 23%, income under 3 million VND accounts for 13% and income over 5 million VND accounts for 25%.
4.2 Mobile phone usage in Hanoi inner city area
According to the survey results, most respondents said they had used the phone for more than 1 year, specifically: 68.4% used mobile phones from 4 to 10 years, 23.2% used from 1 to 3 years, 7.8% used for more than 10 years. Those who used mobile phones for less than 1 year accounted for only a very small proportion of ~ 0.6%. (Table 4.1)
Table 4.1: Time spent using mobile phones
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Alid
<1 year
5
.6
.6
.6
1-3 years
194
23.2
23.2
23.8
4-10 years
571
68.4
68.4
92.2
>10 years
65
7.8
7.8
100.0
Total
835
100.0
100.0
The survey indexes on the time of using mobile phones of consumers in the inner city of Hanoi are very impressive for a developing country like Vietnam and also prove that Vietnamese consumers have a lot of experience using this high-tech device. Moreover, with the majority of consumers surveyed having a relatively long time of use (4-10 years), it partly proves that mobile phones have become an important and essential item in people's daily lives.
When asked about the mobile phone network they are using, 31% of respondents said they are using the network of Vietel company, 29% use the network of
of Mobifone company, 27% use Vinaphone company's network and 13% use networks of other providers such as E-VN telecom, S-fone, Beeline, Vietnammobile. (Figure 4.1).
Figure 4.1: Mobile phone network in use
Compared with the announced market share of mobile telecommunications service providers in Vietnam (Vietel: 36%, Mobifone: 29%, Vinaphone: 28%, the remaining networks: 7%), we see that the survey results do not have many differences. However, the statistics show that there is a difference in the market share of other networks because the Hanoi market is one of the two main markets of small networks, so their market share in this area will certainly be higher than that of the whole country.
According to a report by NielsenMobile (2009) [8], the number of prepaid mobile phone subscribers in Hanoi accounts for 95% of the total number of subscribers, however, the results of this survey show that the percentage of prepaid subscribers has decreased by more than 20%, only at 70.8%. On the contrary, the number of postpaid subscribers tends to increase from 5% in 2009 to 19.2%. Those who are simultaneously using both types of subscriptions account for 10%. (Table 4.2).
Table 4.2: Types of mobile phone subscribers
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Prepay
591
70.8
70.8
70.8
Pay later
160
19.2
19.2
89.9
Both of the above
84
10.1
10.1
100.0
Total
835
100.0
100.0
The above figures show the change in the psychology and consumption habits of Vietnamese consumers towards mobile telecommunications services, when the use of prepaid subscriptions and junk SIMs is replaced by the use of two types of subscriptions for different purposes and needs or switching to postpaid subscriptions to enjoy better customer care services.
In addition, the majority of respondents have an average spending level for mobile phone services from 100 to 300 thousand VND (406 ~ 48.6% of total respondents). The high spending level (> 500 thousand VND) is the spending level with the lowest number of people with only 8.4%, on the contrary, the low spending level (under 100 thousand VND) accounts for the second highest proportion among the groups of respondents with 25.4%. People with low spending levels mainly fall into the group of students and retirees/housewives - those who have little need to use or mainly use promotional SIM cards. (Table 4.3).
Table 4.3: Spending on mobile phone charges
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<100,000
212
25.4
25.4
25.4
100-300,000
406
48.6
48.6
74.0
300,000-500,000
147
17.6
17.6
91.6
>500,000
70
8.4
8.4
100.0
Total
835
100.0
100.0
The statistics in Table 4.3 are similar to the percentages in the NielsenMobile survey results (2009) with 73% of mobile phone users having medium spending levels and only 13% having high spending levels.
The survey results also showed that up to 31% ~ nearly one-third of respondents said they sent more than 10 SMS messages/day, meaning that on average they sent 1 SMS message for every working hour. Those with an average SMS message volume (from 3 to 10 messages/day) accounted for 51.1% and those with a low SMS message volume (less than 3 messages/day) accounted for 17%. (Table 4.4)
Table 4.4: Number of SMS messages sent per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
142
17.0
17.0
17.0
3-10 news
427
51.1
51.1
68.1
>10 news
266
31.9
31.9
100.0
Total
835
100.0
100.0
Similar to sending messages, those with an average message receiving rate (from 3-10 messages/day) accounted for the highest percentage of ~ 55%, followed by those with a high number of messages (over 10 messages/day) ~ 24% and those with a low number of messages received daily (under 3 messages/day) remained at the bottom with 21%. (Table 4.5)
Table 4.5: Number of SMS messages received per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
175
21.0
21.0
21.0
3-10 news
436
55.0
55.0
76.0
>10 news
197
24.0
24.0
100.0
Total
835
100.0
100.0
When comparing the data of the two result tables 4.4 and 4.5, we can see the reasonableness between the ratio of the number of messages sent and the number of messages received daily by the interview participants.
4.3 Current status of SMS advertising and Mobile Marketing
According to the interview results, in the 3 months from the time of the survey and before, 94% of respondents, equivalent to 785 people, said they received advertising messages, while only a very small percentage of 6% (only 50 people) did not receive advertising messages (Table 4.6).
Table 4.6: Percentage of people receiving advertising messages in the last 3 months
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Have
785
94.0
94.0
94.0
Are not
50
6.0
6.0
100.0
Total
835
100.0
100.0
The results of Table 4.6 show that consumers in the inner city of Hanoi are very familiar with advertising messages. This result is also the basis for assessing the knowledge, experience and understanding of the respondents in the interview. This is also one of the important factors determining the accuracy of the survey results.
In addition, most respondents said they had received promotional messages, but only 24% of them had ever taken the action of registering to receive promotional messages, while 76% of the remaining respondents did not register to receive promotional messages but still received promotional messages every day. This is the first sign indicating the weaknesses and shortcomings of lax management of this activity in Vietnam. (Table 4.7)
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Experience in Bank Marketing Activities in Some Countries [4] & [24]

Source: Thuong Xuan Cosmetics Company Limited, internal document, Building your business through the Oriflame success plan, Page 18.
For example: A TVV recruits 6 TVVs on the 1st floor. Each TVV on the 1st floor recruits 2 other TVVs. Each of them has a monthly sales of 2,145,000 VND, equivalent to creating 1,500,000 BV and 250 BP. At this time, the BP of the first TVV is at 15% (250*[1+6+12]=4,750 BP) and that of each TVV on the 1st floor is 6% (250*[1+2]=750 BP)
- Profit from personal sales is: 30%*2,145,000 = 643,500 VND
- Discount for business activities from group sales is: [(15% - 6%)*6*(1+2)]*1,500,000 = 2,460,000 VND
- Discount for personal sales activities is: 15%*1,500,000 = 225,000 VND
Total income for the month is:
643,500 + 2,460,000 + 225,000 = 3,328,500 VND
2.2.3. Business diagram of Thien Ngoc Minh Uy company
Promotion conditions and benefits for business specialists (CVKD)
In order to ensure that the company's selling price is always consistent with the world market price, the company has established a separate internal accounting index called PV value (PV: Personal Value means personal accumulated capital) and uses this value to calculate remuneration for all levels of CVKD. The PV value index will be fixed for a certain period of time but can change based on fluctuations in raw material prices, transportation costs, import exchange rates and other expenses.
Diagram 8: Ladder diagram in the distribution system of Thien Ngoc Minh Uy company
Source: Thien Ngoc Minh Uy Company, Career Handbook, Guide to remuneration regime, Page 23)
Compensation, commission:
- Six total remunerations: 55.25%
+ Direct remuneration: 20%-40%
+ Indirect remuneration: 1% - 20%
+ Honor bonus: 1% (9 levels)
+ Profit commission: 4.25%
+ Network management fee: 1%
+ Network training fee: 1% Three bonuses total: 3%
+ “Golden Hawk” Bonus 1.5%
+ “Diamond” Bonus 1%
+ “Winner” Bonus 0.5%
- Sales Specialist (Specialist)
Achieve cumulative level from 1PV to under 500,000 PV to enjoy 2% direct remuneration from retail marketing
Achieving cumulative level from 500,000 PV to under 2 million PV will receive 5% direct remuneration
- Senior Business Specialist (CCKDCC)
Achieve personal accumulation of 2,000,000 PV or more to receive 20% direct remuneration
- Sales Team Leader (TTKD)
Train 3 CVKDCC with a total network achievement of 8,000,000 PV or train 2 CVKDCC at the same level with a total network achievement of
16,000,000 PV
Enjoy: + 24% - 26% direct salary
+ 1% - 6% indirect remuneration
- Business Manager (CNKD)
Trained 3 TTKD with total network achievement of 26,000,000
PV or 2TTKD with total network achievement of 52,000,000 PV Enjoy: +28% - 30% direct compensation
+ 1% -10% indirect compensation
+ 1% honorarium
- Deputy Sales Manager (PPKD)
Train 3 CNKD lines with a total network achievement of 200,000,000 PV or 2 CNKD lines with a total network achievement of 300,000,000 PV
Enjoy: + 36% - 38% direct salary
+ 1% - 18% indirect remuneration
+ 1% honorarium
- Sales Manager (Sales Manager)
Trained 3 PPKD lines with a total network achievement of 720,000,000 PV or 2 PPKD lines with a total network achievement of 1,400,000,000 PV
Enjoy: +40% direct compensation
+ 1% - 20% indirect compensation
+ 1% honorarium
+ 1% profit commission
+ 1% network management fee
- Cristal Department Head (Cristal City) Trained 2 TPKD lines
Enjoy all TPKD remuneration + 1% Cristal profit remuneration
- Head of Rubi Department (Rubi City) Trained 3 lines of TPKD
Enjoy all TP Cristal compensation + 1.5% Rubi bonus 0.75% Rubi profit compensation
- Diamond Manager (Diamond City) Trained 3 Cristal City
Enjoy all TP Rubi rewards + 1% Diamond bonus + 0.5% Diamond profit reward
- Director
Trained 3 Rubi City
Enjoy all TP Diamond rewards + 0.5% Winner bonus
Meaning of remuneration:
Direct remuneration: This is the first remuneration that a sales representative receives because he has introduced a customer to the company and sold a product. This remuneration is large or small depending on the level that the sales representative is at. For example: 1 sales representative introduces 1 direct achievement, the remuneration he receives is 2,000,000 * 20% * 1 = 400,000 VND
Same for 1TPKD:
Direct remuneration = 2,000,000 * 40% * 1 = 800,000 VND
Indirect remuneration: Is the remuneration paid to the Sales Representative or higher when the subordinate Sales Representative introduces direct achievements. This remuneration represents the management fee because the Sales Representative has to spend effort to train the subordinate Sales Representative how to work. Calculation formula:
Indirect remuneration = TLTT of superiors – TLTT of subordinates
For example: Indirect remuneration of a sales representative when a subordinate sales representative makes an achievement is 2,000,000*(24% - 20%)*1=80,000 VND
Indirect compensation is the essence of the multi-level marketing industry because it proves that CVKD does not need to directly sell products but still has the ability to earn extra income. As long as he manages the system well, he can rest without having to worry about financial problems.
However, a situation occurs when the upline has a downline.




![Mobile Phone Usage in Hanoi Inner City Area
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- Test the relationship between demographic variables and consumer behavior for Mobile Marketing activities
The analysis method used is the Chi-square test (χ2), with statistical hypotheses H0 and H1 and significance level α = 0.05. In case the P index (p-value) or Sig. index in SPSS has a value less than or equal to the significance level α, the hypothesis H0 is rejected and vice versa. With this testing procedure, the study can evaluate the difference in behavioral trends between demographic groups.
CHAPTER 4
RESEARCH RESULTS
During two months, 1,100 survey questionnaires were distributed to mobile phone users in the inner city of Hanoi using various methods such as direct interviews, sending via email or using questionnaires designed on the Internet. At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835.
4.1 Demographic characteristics of the sample
The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6)
- Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51).
- Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old
accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. This is completely consistent with the reality when Mobile Marketing is identified as a Marketing service aimed at young people (people under 35 years old).
- Structure by educational level: among 835 valid responses, 541 respondents had university degrees, accounting for the highest proportion of ~ 75%, 102 had secondary school degrees, ~ 13.1%, and 93 had post-graduate degrees, ~ 11.9%.
- Occupational structure: office workers and civil servants are the group with the highest rate of participation with 39.4%, followed by students with 36.6%. Self-employed people account for 12%, retired housewives are 7.8% and other occupational groups account for 4.2%. The survey results show that the student group has the same rate as the group aged <23 at 36.6%. This shows the accuracy of the survey data. In addition, the survey results distributed by occupational criteria have a rate almost similar to the sample division rate in chapter 3. Therefore, it can be concluded that the survey data is suitable for use in analysis activities.
- Income structure: the group with income from 3 to 5 million has the highest rate with 39% of the total number of respondents. This is consistent with the income structure of Hanoi people and corresponds to the average income of the group of civil servants and office workers. Those
People with no income account for 23%, income under 3 million VND accounts for 13% and income over 5 million VND accounts for 25%.
4.2 Mobile phone usage in Hanoi inner city area
According to the survey results, most respondents said they had used the phone for more than 1 year, specifically: 68.4% used mobile phones from 4 to 10 years, 23.2% used from 1 to 3 years, 7.8% used for more than 10 years. Those who used mobile phones for less than 1 year accounted for only a very small proportion of ~ 0.6%. (Table 4.1)
Table 4.1: Time spent using mobile phones
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Alid
<1 year
5
.6
.6
.6
1-3 years
194
23.2
23.2
23.8
4-10 years
571
68.4
68.4
92.2
>10 years
65
7.8
7.8
100.0
Total
835
100.0
100.0
The survey indexes on the time of using mobile phones of consumers in the inner city of Hanoi are very impressive for a developing country like Vietnam and also prove that Vietnamese consumers have a lot of experience using this high-tech device. Moreover, with the majority of consumers surveyed having a relatively long time of use (4-10 years), it partly proves that mobile phones have become an important and essential item in peoples daily lives.
When asked about the mobile phone network they are using, 31% of respondents said they are using the network of Vietel company, 29% use the network of
of Mobifone company, 27% use Vinaphone companys network and 13% use networks of other providers such as E-VN telecom, S-fone, Beeline, Vietnammobile. (Figure 4.1).
Figure 4.1: Mobile phone network in use
Compared with the announced market share of mobile telecommunications service providers in Vietnam (Vietel: 36%, Mobifone: 29%, Vinaphone: 28%, the remaining networks: 7%), we see that the survey results do not have many differences. However, the statistics show that there is a difference in the market share of other networks because the Hanoi market is one of the two main markets of small networks, so their market share in this area will certainly be higher than that of the whole country.
According to a report by NielsenMobile (2009) [8], the number of prepaid mobile phone subscribers in Hanoi accounts for 95% of the total number of subscribers, however, the results of this survey show that the percentage of prepaid subscribers has decreased by more than 20%, only at 70.8%. On the contrary, the number of postpaid subscribers tends to increase from 5% in 2009 to 19.2%. Those who are simultaneously using both types of subscriptions account for 10%. (Table 4.2).
Table 4.2: Types of mobile phone subscribers
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Prepay
591
70.8
70.8
70.8
Pay later
160
19.2
19.2
89.9
Both of the above
84
10.1
10.1
100.0
Total
835
100.0
100.0
The above figures show the change in the psychology and consumption habits of Vietnamese consumers towards mobile telecommunications services, when the use of prepaid subscriptions and junk SIMs is replaced by the use of two types of subscriptions for different purposes and needs or switching to postpaid subscriptions to enjoy better customer care services.
In addition, the majority of respondents have an average spending level for mobile phone services from 100 to 300 thousand VND (406 ~ 48.6% of total respondents). The high spending level (> 500 thousand VND) is the spending level with the lowest number of people with only 8.4%, on the contrary, the low spending level (under 100 thousand VND) accounts for the second highest proportion among the groups of respondents with 25.4%. People with low spending levels mainly fall into the group of students and retirees/housewives - those who have little need to use or mainly use promotional SIM cards. (Table 4.3).
Table 4.3: Spending on mobile phone charges
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<100,000
212
25.4
25.4
25.4
100-300,000
406
48.6
48.6
74.0
300,000-500,000
147
17.6
17.6
91.6
>500,000
70
8.4
8.4
100.0
Total
835
100.0
100.0
The statistics in Table 4.3 are similar to the percentages in the NielsenMobile survey results (2009) with 73% of mobile phone users having medium spending levels and only 13% having high spending levels.
The survey results also showed that up to 31% ~ nearly one-third of respondents said they sent more than 10 SMS messages/day, meaning that on average they sent 1 SMS message for every working hour. Those with an average SMS message volume (from 3 to 10 messages/day) accounted for 51.1% and those with a low SMS message volume (less than 3 messages/day) accounted for 17%. (Table 4.4)
Table 4.4: Number of SMS messages sent per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
142
17.0
17.0
17.0
3-10 news
427
51.1
51.1
68.1
>10 news
266
31.9
31.9
100.0
Total
835
100.0
100.0
Similar to sending messages, those with an average message receiving rate (from 3-10 messages/day) accounted for the highest percentage of ~ 55%, followed by those with a high number of messages (over 10 messages/day) ~ 24% and those with a low number of messages received daily (under 3 messages/day) remained at the bottom with 21%. (Table 4.5)
Table 4.5: Number of SMS messages received per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
175
21.0
21.0
21.0
3-10 news
436
55.0
55.0
76.0
>10 news
197
24.0
24.0
100.0
Total
835
100.0
100.0
When comparing the data of the two result tables 4.4 and 4.5, we can see the reasonableness between the ratio of the number of messages sent and the number of messages received daily by the interview participants.
4.3 Current status of SMS advertising and Mobile Marketing
According to the interview results, in the 3 months from the time of the survey and before, 94% of respondents, equivalent to 785 people, said they received advertising messages, while only a very small percentage of 6% (only 50 people) did not receive advertising messages (Table 4.6).
Table 4.6: Percentage of people receiving advertising messages in the last 3 months
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Have
785
94.0
94.0
94.0
Are not
50
6.0
6.0
100.0
Total
835
100.0
100.0
The results of Table 4.6 show that consumers in the inner city of Hanoi are very familiar with advertising messages. This result is also the basis for assessing the knowledge, experience and understanding of the respondents in the interview. This is also one of the important factors determining the accuracy of the survey results.
In addition, most respondents said they had received promotional messages, but only 24% of them had ever taken the action of registering to receive promotional messages, while 76% of the remaining respondents did not register to receive promotional messages but still received promotional messages every day. This is the first sign indicating the weaknesses and shortcomings of lax management of this activity in Vietnam. (Table 4.7)
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