* Overdue debt in L/C payment
Table 2.6: Rate of overdue L/C payment in the whole industry
Year
2001 | 2002 | 2003 | 2004 | 2005 | 2006 | |
All branch | 2.8% | 3.4% | 2.9% | 2.6% | 2.4% | 1.9% |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Classification Table of Overdue Debt Ratio by Collateral of Seabank -
Compare Profit Ratio And Bad Debt Credit Xk -
Bad Debt Ratio of Vietnam's Credit Institution System -
Solutions to reduce overdue debt and bad debt at Vietnam Joint Stock Commercial Bank for Industry and Trade in Ho Chi Minh City - 2

Source: Reports of Commercial Banks
In general, Vietnamese enterprises are mainly small and medium enterprises with little capital, and Vietnamese commercial banks in general and Vietnam Joint Stock Commercial Bank for Industry and Trade in particular are the main sponsors for import-export business activities of enterprises through the method of payment of documentary credit. In this method, most enterprises operate based on funding by reputation or by bank loans. Due to objective conditions such as fluctuations in commodity prices, foreign exchange rates, and tax policies, customers have suffered losses, even bankruptcy, and are unable to pay all or part of the loan to the bank, thus affecting the bank's ability to recover capital. For L/Cs using self-funded capital with a deposit of less than 100%, many customers have feasible business plans, but due to poor business performance, when the payment deadline comes, customers do not have enough money and are forced to provide compulsory loans. In such cases, banks spend a lot of money on telephone calls, time, etc. to urge, monitor, and work with customers to make payments abroad. L/Cs opened with budget capital ensure the ability to repay debts but are very risky in terms of the ability to pay on time; because in the current situation, to withdraw capital from the budget, many procedures are often required. Meanwhile, the issuing bank only has 5 working days from the date of receipt of documents to check documents and make payment.
Export L/Cs also contain many credit risks. If the financial capacity of the issuing bank is not considered, many sets of documents that are discounted without recourse will not be paid or will be delayed due to the financial difficulties of the issuing bank. In cases of recourse discounting,
If the financial situation of the enterprise is not carefully considered, if the set of documents for some reason is not paid, the enterprise will not have enough financial capacity to pay the discounting bank and will not be able to recover the discounted capital.
Thus, the risk in L/C payment is not only the loss or damage that occurs to the commercial bank due to the inability to recover the loan capital to open L/C or discount export documents but also the related costs. Therefore, the overdue debt of customers in import-export L/C payment is an indicator to assess the risk in international payment activities of the documentary credit method.
To move towards integration, banks need to negotiate debts with foreign countries to completely resolve outstanding debts.
* The trend is for more and more commercial contracts to incorporate multiple payment methods.
It is also difficult to assess risk separately for each payment method. For example, a Vietnamese company signs an import contract worth USD 200,000.00 with a Korean company under the payment terms of T/T transfer of 25% of the contract value before receiving the goods and payment by L/C for 75% of the remaining value (L/C allows for partial shipment).
The Vietnamese importer complied with the requirements of the commercial contract by transferring USD 50,000.00 in advance and opening an import L/C for the Korean beneficiary.
After the first shipment worth US D100,000.00, the Korean exporter presented documents to Korea Exchange Bank to claim the amount of USD 100,000.00 from the Vietnam Bank for Industry and Trade.
Due to negligence, Vietnam Commercial Bank paid the entire value of the documents – USD 100,000.00 (excluding the USD 50,000.00 advanced). Vietnam Commercial Bank was not in a position to deduct the amount from the next delivery because the Korean exporter did not deliver the goods afterwards and the L/C was eventually cancelled.
Although we called Korea Exchange Bank many times to remind them to return the USD 50,000.00, they deliberately refused to do so. It took a long time for NHCT Vietnam to be able to deduct the advance payment.
Just a small mistake can cause huge consequences, causing material and reputational losses to the bank. In some exceptional cases, the incident lasted for many years, affecting the bank's business operations. A typical example is the incident that occurred between the Transaction Office of the Vietnam Joint Stock Commercial Bank and the Hanoi Handicraft Import-Export Association (Vinahandcoop). The incident can be summarized as follows: In mid-1994, the Vietnam Joint Stock Commercial Bank received an L/C worth 1.2 million USD opened by Delta Bank, Hong Kong, the beneficiary was Vinahandcoop re-exporting decorative stones imported from China to the US for the importer, Wangich Company, Hong Kong. During the contract implementation, Vinahandcoop requested the buyer to amend the L/C to facilitate the establishment of payment documents according to the L/C.
Near the delivery date, Wangich Company, Hong Kong automatically sent a direct telegram to NHCT Vietnam to amend the L/C according to the seller's request without going through Delta Bank, Hong Kong.
Upon receiving the telegram, Vietnam Bank for Industry and Trade notified Vinahandcoop with a pre-printed L/C amendment notification form as usual. However, on the left corner of the telegram, there was a note that the telegram was waiting for a password request (Test).
Upon receiving this amendment, Vinahandcoop immediately proceeded to pay a portion of the goods to the Chinese side and deliver the goods to the ship for export to Hong Kong while completing payment procedures at the Vietnam Joint Stock Commercial Bank.
When Vietnam Joint Stock Commercial Bank received the set of documents presented by Vinahandcoop and checked the suitability of the set of documents, it found that the buyer had prepared the payment claim documents based on the L/C amendment without confirmation of the authenticity from the opening bank. Therefore, Vietnam Joint Stock Commercial Bank immediately notified Vinahandcoop and refused to provide payment services for that set of documents for the above reason.
Vinahandcoop paid nearly USD 50,000.00 to China and this is the amount of money that was cheated in this deal. This dispute lasted until 2001 and finally
Along with Vinahandcoop bearing 1/5 of the damage value, NHCT Vietnam had to bear the remaining 4/5 of the value due to technical operations.
Errors in operations come in many forms. The more parties, processes and operations involved in an international payment method, especially the documentary credit method, the more errors there are.
2.2.2.2. Business risks from an ethical perspective
Ethical business risks are caused by people intentionally violating the payment process. Ethical risks occur in both banks and customers. Ethical business risks occur in any payment method. Ethical risks in documentary credit payments are much more complicated because there are many participants and furthermore, payment is based only on the surface of the documents, not depending on the actual delivery and other related transactions, so the participants in documentary credit payments often take advantage of this loophole to commit fraud to appropriate the assets of related parties, manifested as follows:
* Due to the ethics of foreign exporters:
Some foreign exporters deliberately do not deliver goods, deliver less goods, deliver goods of incorrect quality or type... but present perfect documents, fake documents to the issuing bank to request payment. Fake documents are not a new phenomenon. In Western countries since 1999, more than 1 billion USD worth of fake documents have been discovered, Hong Kong has 96.4 million USD in 4 years, Indonesia has 2 million USD in 2 years and in Vietnam, documents are no exception to this situation.
Or a famous dairy corporation in Vietnam imported butter from Latel of Norway to produce nutritious milk. The transaction was introduced through some information on the Internet. Because they were in urgent need of raw materials, the dairy corporation in Vietnam quickly agreed on an import contract with Latel. They agreed to pay by L/C, but because of the rush, this corporation did not mention the contents of the L/C in detail but quickly transferred money to Latel by L/C through a bank designated by this corporation. But then the money was sent without
The goods still haven't arrived. After careful investigation, the group discovered that Latel is just a virtual company on the internet, not real.
In recent years, along with the strong development of e-commerce, many Vietnamese businesses have been at risk due to partners intentionally defrauding them. Fake documents were sent to demand money from Vietnamese partners under online transaction contracts.
The causes of this type of risk are:
- On the Vietnamese importer's side, they did not thoroughly investigate their partners, and hastily signed a commercial contract based on the broker's introduction. The next mistake is that the L/C should only be opened after the seller opens a performance bond.
- On the broker's side, in pursuit of profit, they falsely advertise about foreign partners because in reality, the broker only knows the seller through the internet.
- On the bank side, although banks are not responsible for the legality of the documents. However, in this case, it can be affirmed that the bank did not check the documents carefully because all the documents, including the original set of documents sent by the exporting bank, were fake. But the point is that the color titles on the documents are so sketchy that if you just pay attention, they used color photocopies and still fooled the bank and the buyer.
* Due to importer ethics:
The importer's moral hazard is mainly borne by the issuing bank of the letter of credit. This risk is often manifested by asking the bank to open the L/C on a fake commercial contract, or intentionally not performing the payment obligation to the issuing bank of the L/C even though the set of documents is in order.
Some typical examples of importer moral hazard:
- Case 1 : When newly established, the Bank received an application to open an L/C requiring a low deposit (10%). In that application, the bank staff discovered that the beneficiary's signature had been cut, pasted and photocopied. In fact, this was a ghost company, the phone number and fax number on the commercial contract were not real.
- Case 2 : Regarding the dispute in the issuance of a guarantee for receipt of goods: The bank issued an irrevocable, freely negotiable L/C at sight at the order of the import-export company in Vung Tau, the beneficiary was an Indian company, and the notifying bank was Inida Bank, Bombay.
After delivery, the beneficiary presented documents to India Bank for negotiation, in which the presented bill of lading was a copy of the transport document and the beneficiary informed India Bank that the original bill of lading had been endorsed and sent directly to the importer and requested India Bank to telegraph to Vietnam Commercial Bank for payment instructions with the presented copy of the transport document instead of the original as required by the L/C. After checking the documents, India Bank telegraphed Vietnam Commercial Bank for instructions to negotiate the above invalid documents.
Vietnam Commercial Joint Stock Bank informed the Import-Export Company in Vung Tau that the beneficiary had presented documents with an invalid copy of the bill of lading presented in lieu of the original bill of lading. The Import-Export Company in Vung Tau accepted the documents and authorized Vietnam Commercial Joint Stock Bank to deduct from their escrow account to pay the beneficiary.
Vietnam Bank telegraphed to India Bank to accept payment and India Bank sent documents to Vietnam Bank for payment.
After Vietnam Commercial Joint Stock Bank received the documents with the error that the original bill of lading was not presented but a copy was presented instead. Vietnam Commercial Joint Stock Bank debited the account of the Import-Export Company in Vung Tau to pay India Bank. One day after paying the letter of credit, the Import-Export Company in Vung Tau requested Vietnam Commercial Joint Stock Bank to issue a letter of guarantee for receiving goods because the original bill of lading had not been received. Vietnam Commercial Joint Stock Bank saw that the applicant of the letter of credit had completed the payment and agreed to issue a letter of guarantee for receiving goods as requested by the Company.
One week after the L/C was paid and the import-export company in Vung Tau received the goods based on the letter of guarantee for receipt of goods from the Vietnam Bank, the Vietnam Bank received a letter of collection from China Bank with a set of collection documents from another exporter also from India (not the beneficiary of the L/C) demanding
The money from the Import-Export Company in Vung Tau included: A sight draft, a commercial invoice and a set of original bills of lading that should have been presented under the L/C. Vietnam Commercial Bank tried to contact the drawee, the Import-Export Company in Vung Tau, but in vain because the company had gone bankrupt. Vietnam Commercial Bank informed China Bank that it could not collect the money and asked for instructions on how to resolve the matter.
China Bank informed the collection company from India about the content of the notice from Vietnam Commercial Bank and waited for the customer's instructions.
The Indian company informed China Bank that the Vietnam Bank for Industry and Trade had issued a letter of guarantee for the import-export company in Vung Tau to receive the goods without the original bill of lading. The consignor was the issuer of the collection and was holding the original bill of lading, so they had the right to own the shipment and the Vietnam Bank for Industry and Trade had to pay them. If the bank did not pay, they could request the carrier to pay. China Bank informed the Vietnam Bank for Industry and Trade of the above content. The Vietnam Bank for Industry and Trade realized that they had been defrauded by the importer, the Vung Tau Import-Export Company, and had notified the China Bank with the argument that: They had paid for the above shipment under the L/C on behalf of the importer, the Vung Tau Import-Export Company, who was also the recipient of the collection under the set of documents, so they were not obliged to pay for the shipment.
In this case, the collection company complained to the carrier, the carrier claimed against the Vietnam Bank for Credit. The Vietnam Bank for Credit knew that it was being defrauded and in order to maintain its reputation, it was forced to pay the carrier and consult a lawyer to seek legal procedures to prosecute the person requesting the opening of the L/C.
Or for deferred payment L/C. Moral risks arising in the implementation of this method account for the largest proportion in deferred payment L/C guarantee business at commercial banks in general and Vietnam Joint Stock Commercial Bank for Industry and Trade in particular. Because they do not have to pay immediately to foreign countries, import-export enterprises have the mentality of taking advantage of the money from sold goods to trade other shipments or other goods to make profits without considering the payment obligation. Some enterprises even use the money from deferred payment sales to invest in real estate. The consequence is that there is no money to pay according to L/C. To maintain their reputation, the Bank must pay many debts on their behalf.
L/C money is deferred when the customer is unable to pay. In one case, the bank had to pay the debt of ELOPI company, which imported steel with a 270-day deferred payment, worth more than 1.5 million USD. This company sold all the steel and used the money to trade other products, and when the L/C was due, there was no money to pay. Or the customer also committed fraud and appropriated the bank's assets. That put the bank in a difficult situation when it had to fulfill its payment commitment to foreign countries when due.
Another example of the importer's fraudulent behavior is that in early April 2001, Bac Son Company Branch signed an economic contract to purchase 5,000 sets of motorcycle components from Tam Hoa Mechanical Manufacturing Co., Ltd., Chongqing, China, with a total contract value of 1,250,000 USD, payment method by letter of credit. To implement the above principle contract, on April 9, 2001, the parties signed an appendix to the contract. In this appendix, the seller also had the Director of the Ho Chi Minh City Electrical Appliance Company - TODIMAX branch participate in signing the contract as an authorized unit to transact with the bank to open a letter of credit and carry out payment transactions. The basic content of the contract appendix is that Tam Hoa Company sells to Bac Son Company Limited branch 2,000 sets of separate motorcycle components, the contract value is 500,000 USD, the goods are delivered at Dong Dang station, Lang Son.
On the same day, Bac Son Company Branch and TODIMAX signed a business cooperation contract with the following content: The two units will cooperate in importing motorcycle components. TODIMAX is responsible for opening a letter of credit and paying the correct value of the shipment to the seller, coordinating with Bac Son Company to carry out customs procedures for the shipment, renting a warehouse, managing and coordinating with Bac Son Company Branch to transport motorcycle components from the warehouse to the assembly workshop... Bac Son Company Branch is responsible for transferring 10% of the value of the shipment to TODIMAX within 2 days after TODIMAX opens the letter of credit to carry out customs procedures for the shipment and deliver all goods and related documents to TODIMAX. Before each time receiving goods, Bac Son Company Branch must pay an amount equivalent to the amount of goods delivered by TODIMAX.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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