Current Status of Satisfaction Factors at Asia Investment Joint Stock Company

is focusing on selecting young human resources suitable for the nature of the job.

dynamic and creative

Classified by position

From the table, it can be seen that the number of employees classified by positions tends to increase over the years, showing that the company has increasingly expanded in scale and developed more business areas, requiring human resources to ensure the operation of the organizational apparatus, control business activities and perform necessary tasks.

Maybe you are interested!

The number of employees holding specialist positions was 39 people, accounting for 36.5% in 2018, increasing to 45 people in 2019, an increase of 15.4%, and increasing to 80 people in 2020, an increase of 77.7% compared to 2019. The increase in the number of specialists is explained by the nature of the company's work at the Head Office in implementing business lines with different products and requiring a team of professional specialists in charge. The number of employees who are technical workers/general workers accounted for the largest proportion, respectively 41.1% in 2018, 54.8% in 2019 and 43% in 2020.

2.2. Current status of factors creating satisfaction at Asia Investment Joint Stock Company

Pacific (Apec Group) – Head office in Hanoi.

2.2.1. Salary

2.2.1.1 Salary policy

The company's "Happiness" business philosophy is reflected in the salary policy. The value of happiness, in addition to spiritual value, is material value. The company always desires and creates conditions for employees to have a salary commensurate with their capacity. The company believes that: The development of the enterprise goes hand in hand with the happiness of each employee in the company. Besides, happiness comes not only from spiritual values but also from adequate and commensurate material values.

Salary plays a very important role for workers, it has the effect of compensating for the labor of workers. At the same time, salary also has a great effect in motivating workers to work with peace of mind. Workers can only feel secure to devote all their efforts to their work if that work brings them enough money to cover their living expenses and develop their family economy.

The company has a very clear and specific salary policy and ensures compliance with the law.

state

Salary calculation formula

SALARY = BASIC SALARY + KPI BONUS + SHIFT MEAL ALLOWANCE

+/ Negotiable salary = Basic salary + KPI bonus

+/ Basic salary = KPI bonus = 50% Negotiable salary

+/ Meals: 25,000 VND/day (Not applicable for Part-time, interns do not have to pay)

salary ...)

This formula is applied monthly, paid from the 10th to the 15th of each month and paid through BIDV account.

According to information provided by the Accounting Department, the average salary of the entire company

Company's revenue in 2019 is 14.39 million VND.

Deductions

About personal income tax:

- 10% for probationary period, apprenticeship, and collaborators.

- Progressive when signing Labor Contract.

- Register Dependents at the end of probation to reduce tax payable. Regarding Social Insurance:

- Start paying when signing the official labor contract

- 17.5% of salary for social insurance contribution

About Union Fees:

Accounts for 1% of salary for social insurance contribution, is collected on behalf of the Trade Union organization and has

effective upon signing of the official contract.

Regarding salary evaluation and increase regulations: The company has a policy of annual salary increase and a quick review period within 3 months.

The salary policy shows that the company always creates conditions for employees to develop themselves and create opportunities for them to advance. Encourage employees to work actively.

2.1.1.2. Bonus policy

In addition to the salary paid to employees, the company always focuses on rewarding to motivate employees in their work. The company's management board always holds meetings to review and evaluate the work and achievements of individual employees every month to have appropriate reward policies.

The company gives cash bonuses on holidays such as: New Year, Liberation Day & International Labor Day, National Day. Year-end bonus on Lunar New Year: 13th month and according to the company's production and business results. In addition, the company also organizes annual vacations for its employees.

Specifically, regulations on bonuses for holidays, Tet, and days of the year:

- New Year's Day 1/1, April 30 and May 1 and National Day 02/09: On these days, company employees receive full salary (Salary based on seniority), bonus level depends on the company's business situation at that time.

- Annual vacation: Every year the company rewards employees by organizing tours or rewarding the actual cost of approved vacations, the costs enjoyed

based on seniority at the company. Employees are not paid for vacation days and will be counted as leave.

- Annual bonus (Lunar New Year): on Lunar New Year every year, employees will receive full salary. The bonus level is decided by the Board of Directors based on the business situation each year and the evaluation of each individual's performance during the year (Bonus

= Position + Seniority + Rating).

- Bonuses for special occasions of each individual such as marriage, maternity, birthday, organizing meaningful parties and giving gifts at the company on days such as International Women's Day, Children's Day 01/06, etc.

- In addition to cash and gift bonuses, the company also applies a policy of rewarding employees with membership cards for sports activities such as yoga, soccer, swimming, etc. This form will be applied depending on the employee group in the company.

In addition to the above bonuses, the company also honors outstanding individuals and groups who have made outstanding efforts and contributions during the year.

It can be seen that the company's reward regulations are very clear, which has contributed to motivating employees and departments to work actively to improve productivity. The company always cares about its employees, building specific policies for employees to best meet the material and spiritual needs of employees, stimulating employees to devote themselves to their work, contributing to building an increasingly rich, prosperous and happy enterprise. (Details on the reward policy are presented by the author in Appendix 2).

2.2.2. Working conditions

With a business philosophy aimed at serving employees, the management always pays attention and creates the best working conditions for its employees by paying attention to creating a comfortable working environment and fully equipping necessary and timely equipment, suitable for the nature of the work of the departments.

The headquarters is a 1300m2 office complex , next to the main areas:

In addition to the working area and 04 meeting rooms, the office also integrates rooms for activities.

Activities to help employees relax such as meditation room, reading room, yoga room, table tennis room, foosball room, etc.

Figure 2.2 Room for playing table football, table tennis, yoga, gym

(Source: Administration - Human Resources Department)

Here, all departments are designed with soundproofing systems to reduce noise and create a quiet working environment between departments. In addition, the floor is also carpeted to limit noise when walking, ensuring a quiet space for everyone to concentrate on work.

The company also focuses on and builds a system of flower pots and ornamental plants in all offices to create fresh air and a comfortable feeling for its employees (see Figure 2.3). The working environment here is also always guaranteed to be clean when there is a department of workers cleaning every day.

Figure 2.3. Human resources department office

(Source: Administration - Human Resources Department)

From the image of the office, it can be seen that instead of designing a modern but rigid office, it aims for a cool, spacious working environment, bringing employees back to the rustic, simple space in the "Contemporary Vietnam" space with a green office full of trees. The office is designed in an open architecture with a beautiful overall, the event rooms and meeting rooms are all designed to be most suitable and fully equipped for work.

The working hours of employees are 5 days from Monday to Friday: Morning from 8am to 12pm, afternoon from 1pm to 5:50pm. For the sales and telesales departments, the working hours can be more flexible and can be worked in the evening and can be compensated for overtime.

In general, the company pays great attention to ensuring the best working conditions for its staff in terms of time, facilities, space and working spirit, creating a comfortable working environment for employees to best develop their capacity and perform well at work.

2.2.3. Corporate culture.

The company's culture focuses on four main contents, the first is Respect - Sharing - Connecting - Dedication, the second is working in a happy and creative environment, the third is promoting social responsibility and community benefits, and the fourth is writing with the company the profound truth of humane life. These cultures are concretized by the actions that the company has, is and will implement:

Morning talk every morning. This is a very useful activity that creates a good habit for employees in the morning to improve their health, create excitement to start a working day and has been implemented for 5 years. The company's working hours start at 8am and this is also the starting time of Morning talk. After finishing the group exercise, every day, employees in the company will take turns coming up and sharing good stories in their lives, sharing their knowledge, experiences, good books, experiences, etc. with everyone. In addition, this activity helps the leadership to share development directions or convey upcoming messages of the company.

The vow and the determination shout . The vow is like a thank you and appreciation for the life and work that all employees are doing. The determination shout activity helps everyone to improve their spirit and motivates everyone in the company.

Exercise. Employees organize team exercises in the afternoon, do gym, yoga, etc., creating a healthy culture in the company. And this activity will be evaluated through weekly reports sent to the company. In addition, the company also has gyms right in the headquarters to encourage employees to exercise, as well as help employees reduce stress after work.

Reading. Company policy requires that employees read at least one book each month and write their thoughts in their monthly reports. This is a mandatory activity and has created a very healthy reading culture in the company.

Sharing knowledge with the community. “Business is service” means bringing true value to the community and society. Through this philosophy, the company has not hesitated to share knowledge with the community through very specific activities such as: Chairman of the group

Nguyen Do Lang shared about “Pride of Vietnam” with students at Ton Duc Thang University in Ho Chi Minh City, sharing sessions with students, universities about career orientation, sharing experiences for employees…. To spread knowledge to the community.

Action for the community. Within the philosophy of "Happiness is serving society", serving here is understood as besides serving employees, partners, customers, there is also serving the community through volunteer activities. The company established an enlightenment fund in October 2016 and up to now the fund has been operating and bringing good values to the community through actions: Organizing Tet celebrations in the highlands of Lai Chau, donating blood, the 0 VND happy supermarket project for people in difficult circumstances during the Covid 19 season in some provinces and cities, happy libraries, ... all wishing to spread good values in terms of food, knowledge, learning, ... for all ages.

Releasing fish and meditating. Releasing fish is an activity held on the 15th and 1st of every month to reduce bad karma and sow more good karma. This is a humanitarian activity and helps employees feel comfortable and peaceful in their souls. On a special occasion, employees in the company will be invited to the abbot of the temple to guide meditation. This activity is very good for health, helps people to calm down, and reduce stress with life problems. These are not mandatory activities, but receive enthusiastic participation from employees.

The company's culture can be summed up in the phrase "Happiness and service". Bring happiness and service to every employee in the company, build the company as a second home, so that the time working for the company is shared together, strived together and passionate about the job, bringing happiness and service to partners and customers.

2.2.4. Promotion and training opportunities

2.2.4.1. Promotion opportunities

Recognizing the importance of employee advancement, the company always focuses on promotion and creates fair promotion opportunities for employees.